• Build high-availability (HA) IT systems for the aviation industry using standard products such as HPE, Cisco, or Linux • Install Linux on a cluster to provide highly available services • Configure network components and serial connections • Commission systems at the customer's site • Provide system administration training for customers during projects

• Serve as the technical lead across strategic enterprise opportunities, collaborating with Account Executives to design and position end-to-end cybersecurity solutions. • Engage CISOs, CIOs, CTOs, and senior technical leaders to assess requirements, map architectures, and guide decisions aligned to business outcomes. • Conduct discovery workshops, technical assessments, and architecture reviews across multi-cloud, hybrid, and on-prem environments. • Develop solution designs, bills of materials, integration plans, and executive-ready technical presentations. • Lead technical strategy for complex, multi-stakeholder initiatives including platform consolidation, modernization, and vendor rationalization. • Partner with OEM and channel engineering teams to validate designs, stay current with product roadmaps, and coordinate joint enablement. • Support Proofs of Concept (POCs), demos, and evaluations to validate solution fit and accelerate customer adoption. • Ensure smooth handoffs to delivery and services teams, maintaining architectural integrity from pre-sales to implementation. • Represent Defy with technical authority and executive presence during customer briefings, roadmap discussions, and strategic planning sessions.

• Define target-state architecture for conversational AI across voice + chat + messaging • Establish reference patterns for: intent/routing, dialog management, LLM tools/function calling, RAG, and human handoff • Design hybrid approaches using NLU (intents/entities) and LLMs where flexibility adds value • Partner with Conversation Designers to translate journeys into scalable dialog systems • Architect integrations to CRM, scheduling, claims, EHR/EMR, identity, billing, knowledge bases, ticketing, and contact center platforms • Own architectural decisions for voice channels, session/state persistence, personalization and context • Define guardrails for PHI/PII handling, data retention, encryption, key management, audit logging • Implement conversation analytics standards

FEQ227R208 Candidates in the listed region are encouraged for this role, we are open to remote candidates with a preference in the North East or Midwest at one of our office hubs. Mission Reporting to a Director, Field Engineering, the Sr. Manager, Field Engineering will help lead a team of Solutions Architects (SAs) for the Financial Services segment of Databricks’ Regulated Industries Field Engineering team. You will lead and promote a diverse team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and generative AI. Leading the technical sales team, you will partner with Sales (and other Field Engineering technical segments) to increase revenue and help customers achieve success through Databricks’ Data Intelligence Platform. You wil scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks' growth in the market. The Impact You Will Have - You will hire, train, and grow a team of Solutions Architects for a company in high-growth mode - Make your customers extremely successful with Databricks and provide outsized value to their businesses - You will maintain a robust hiring pipeline of highly qualified, bar-raising candidates - You will establish relationships across the business to make your customers and team successful - You will keep your team of SAs ahead of the technical curve by ensuring they maintain advanced knowledge of the Databricks technology stack - You will ensure that your team is continuously learning and working to provide our customers with the most comprehensive solutions for their needs What We Look For - Proven experience building and leading technical pre-sales teams - hiring, on-boarding, coaching and mentoring those teams to mature and grow into highly capable individual operators as well as exceptional team-players - 10+ years of experience in the data space with a technical product (i.e. data warehousing, big data, machine learning, or more recently with generative AI) - Trusted advisor to technical executives that guide strategic data infrastructure decisions - Lead a team through best practices for technical qualification, technical validations, architecture discussions, and product demonstrations - Establish and foster external partnerships with systems integrators (SIs) and independent software vendors (ISVs) that maximize and accelerate client success - Strong understanding of consumption-driven business models and the recipes for long term growth and success - Experience hiring candidates that continually raise the bar, ramping them up to be successful, and promoting into larger roles - Create a positive culture and morale for the team - fostering strong working relationships between Field Engineering, Sales, and other important internal cross-functional teams - Experience working cross-functionally with other teams such as Sales, Product Management, Engineering, and Customer Success - Must be technical enough to earn the trust of Engineering talent and leadership at Databricks - Ability to influence and review complex architectures; guiding your team and customers towards ideal solutions - that scale Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $192,100—$264,175 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.