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Lully

Effortless Warehouse Optimization

Telephony Engineer

EngineerEngineerOtherRemoteSeniorTeam 1-10Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

78 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishPythonVoIP

Job Description

Telephony Engineer

Lully

• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. • Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. • Optimize call flows, IVRs, routing logic, and contact center performance metrics. • Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. • Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. • Manage vendor relationships and monitor service performance, SLAs, and escalations. • Ensure compliance with regulatory, privacy, and security standards. • Create and maintain documentation on infrastructure, integrations, and procedures.

Job Requirements

  • 5+ years of experience in telephony engineering or voice infrastructure roles.
  • Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
  • Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
  • Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
  • Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
  • Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
  • Experience working in enterprise environments with high availability and scalability needs.
  • Excellent communication and documentation skills.

Benefits

  • Opportunity to work at a high-growth AI startup, backed by top investors.
  • Fast Growth - Backed by a16z and YC, on track for eight figure ARR.
  • Ownership & Autonomy - Take full ownership of projects and ship fast.
  • Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
  • Work With the Best - Join a world-class team of engineers and builders

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