Effortless Warehouse Optimization
Telephony Engineer
Location
United States
Posted
78 days ago
Salary
0
Seniority
Senior
Job Description
Telephony Engineer
Lully
• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. • Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. • Optimize call flows, IVRs, routing logic, and contact center performance metrics. • Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. • Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. • Manage vendor relationships and monitor service performance, SLAs, and escalations. • Ensure compliance with regulatory, privacy, and security standards. • Create and maintain documentation on infrastructure, integrations, and procedures.
Job Requirements
- 5+ years of experience in telephony engineering or voice infrastructure roles.
- Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
- Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
- Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
- Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
- Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
- Experience working in enterprise environments with high availability and scalability needs.
- Excellent communication and documentation skills.
Benefits
- Opportunity to work at a high-growth AI startup, backed by top investors.
- Fast Growth - Backed by a16z and YC, on track for eight figure ARR.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
- Work With the Best - Join a world-class team of engineers and builders
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