Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high-risk customer disputes and prevent similar situations in the future. This person will be laser-focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited to, executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high-risk escalation categories. ESSENTIAL DUTIES AND RESPONSIBILITIES - Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. - Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. - Begins forming positive relationships with important third parties, actioning feedback, and highlighting Sunrun’s best practices and speedy resolutions. - Works directly with Staff Prevention SMEs to contribute to and enforce processes, training, and consequences based on customer escalation insights. - Deliver world-class customer experience for customers led by empathy and a “can-do” attitude. - Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. - Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. - Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and provide appropriate follow-up. - Obtain signatures on time-sensitive and confidential documents. - Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. - Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system, and battery performance. - Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. - Discuss customer feedback and solicit customer satisfaction feedback post-escalation resolution. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) - Strong knowledge of Escalations & Prevention processes and procedures. - Regularly receives five-star ratings and/or consistent positive feedback from customers. - High school diploma or equivalent education; Bachelor’s degree preferred. - 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. - Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. - History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. - Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. - Must be comfortable interacting with all levels of management, building relationships across teams, and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. - Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. - Excellent organizational and time management skills. - Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. - You work best when given complete responsibility and ownership over issues, even if they’re new to you. - You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Recruiter: Tyrone Taylor (tyrone.taylor@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $70,314.09 to $93,752.12 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

Job Title: Remote Travel Booking Agent – Hotels & Getaways Location: Remote (U.S.) About Us: We are a client-focused travel agency backed by an award-winning host agency with more than 70 years in the industry. We specialize in leisure travel—from weekend escapes to luxury getaways. Role Summary: We’re looking for a Remote Travel Booking Agent to book hotel stays, vacation packages, and resort escapes for our clients. You’ll work closely with leading travel partners and provide top-tier service to create exceptional trip experiences. Job Duties: - Assist clients with hotel, resort, and package bookings. - Compare options and help travelers choose the best deals. - Process travel documents and confirmations accurately. - Provide timely communication and support throughout the booking process. - Attend regular training to stay current on destinations and products. Preferred Qualifications: - Strong communication and customer service background. - Basic understanding of online reservation tools. - Passion for global travel and helping others. - Experience in sales, travel, or administrative support is a plus. Perks: - Freedom to work from home and set your own schedule. - Access to FAM trips and travel deals. - Training provided—no prior experience required. $25,000 - $75,000 a year How to Apply: If you're passionate about travel and eager to start a rewarding career in the industry, we'd love to hear from you! Apply now to join our team.

Job Title: Remote Travel Support Associate 📍 Location: Remote | Work from Home About Us We specialize in crafting personalized travel experiences that create lasting memories. As we continue to grow, we are seeking motivated professionals to join our team and help connect clients with our services. Job Overview We are looking for a Remote Travel Support Associate to support our travel advisory team by scheduling client consultations. This role is ideal for individuals with strong communication skills who enjoy engaging with people and assisting them in their travel planning journey. Key Responsibilities Client Outreach: Contact potential clients via phone, email, and messaging platforms to introduce our services. Appointment Scheduling: Manage calendars and set up consultations for travel advisors. Follow-Ups: Maintain engagement with interested clients and answer initial inquiries. CRM Management: Keep accurate records of client interactions and scheduled meetings. Qualifications ✔️ Strong communication and interpersonal skills ✔️ Experience in customer service, sales, or appointment setting is a plus ✔️ Ability to work independently and stay organized in a remote setting ✔️ Comfortable using scheduling tools and CRM systems ✔️ A passion for travel and helping clients explore new opportunities What We Offer ✨ Competitive pay with performance-based incentives ✨ Fully remote, flexible work schedule ✨ Travel perks and industry discounts ✨ Professional growth opportunities ✨ A collaborative and supportive team environment Equal Opportunity Statement: We are committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, or any other protected status. 🔹 How to Apply: If you are a people person with a passion for travel, we’d love to hear from you! Apply today and help clients plan their next adventure. $25,000 - $75,000 a year

Hotel Booking Specialist | Fully Remote Location: Remote (U.S.) About Us: We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients. Job Description: We are seeking a detail-oriented and customer-focused Hotel Booking Specialist to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way. Responsibilities: - Assist clients in researching, planning, and booking cruises, hotels, and vacation packages. - Provide personalized recommendations based on clients’ preferences and budgets. - Work closely with top travel suppliers to secure exclusive deals and promotions. - Stay informed on industry trends, travel policies, and supplier offers. - Handle client inquiries, modifications, and cancellations in a professional and timely manner. - Maintain accurate records of bookings and client interactions. - Participate in training sessions and supplier webinars to enhance industry knowledge. Qualifications: - Must be 18+ and legally authorized to work in the U.S. - Excellent communication and customer service skills. - Passion for travel and helping others create unforgettable experiences. - Self-motivated with the ability to work independently. - Comfortable using online booking platforms and learning new software. - Prior experience in customer service or sales is a plus but not required. $25,000 - $65,000 a year Benefits: Flexible Schedule: Work full-time or part-time from anywhere. Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. Training & Certification: Gain access to ongoing education and industry support. How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.