Department Name: Patient Contact Ctr Imaging Work Shift: Day Job Category: Marketing and Communications Estimated Pay Range: $19.06 - $28.60 / hour, based on location, education, & experience.In accordance with State Pay Transparency Rules. Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients' questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states. A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+. You may be asked to assist/ cross train in other scheduling departments when needed. Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired. Full Time Shifts: Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments. Departments: Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.…. Openings: We currently have a few openings for each department which will be discussed during the interview process. Training: Remote- M-F 8am-4:30pm, this can change depending on department needs, equipment will be provided. Cameras are required during trainings and meetings. Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace. CORE FUNCTIONS 1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines. 4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable. 5. Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly. 6. Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy. 7. Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises” and enable patient ease. 8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills. Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. PREFERRED QUALIFICATIONS Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

• Provide executive-level virtual assistance and manage all aspects of travel logistics for team members and leadership. • Provide administrative support across property management operations and human resources functions. • Support the financial operations of the organization through accurate record-keeping and timely follow-up on financial matters.

• Assist in organizing and managing daily administrative activities • Manage calendars, organize documents, prepare reports, and provide support to the Human Resources department • Maintain internal and external company communications, ensuring all information is up to date and accessible

Title: Library Access Services Specialist Location: Madison United States Job Description: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff Employment Type: Regular Job Profile: Library Assistant III Job Summary: The Access Services team at the University of Wisconsin - Madison Libraries connects patrons to the Libraries' world-class collections, services, and spaces. Access Services manages circulation and service desks at College, Memorial, Steenbock, and Kohler Art Libraries. As the first point of contact for students, staff, researchers, faculty, and community members, Access Services staff have a dual mission of creating welcoming spaces and moving library materials efficiently. Reporting to the Access Services Neighborhood Coordinator, the Library Access Services Specialist will regularly work as the library's Manager on Duty. Managers on Duty oversee the general functioning of library services, coordinate circulation, supervise student staff, and exercise judgement in the application of policies and procedures. When not acting as Manager on Duty, the Specialist will contribute to departmental projects and initiatives and participate in student supervision. As an evening and weekend Manager on Duty, the Library Access Services Specialist will contribute to a safe and secure environment for the library's patrons, staff, collections, and contents by responding to security and emergency situations, handling facilities issues, and managing closing duties. Access Services staff work across campus libraries. Individuals in this unit are assigned to a home library where they have a dedicated workspace but regularly work in at least one other location. The home libraries currently being hired for are College Library (1 position) and Steenbock Library (1 position). The successful candidate will perform a variety of duties, including, but not limited to: - Facilitating and strengthening Access Services student staff members' relationship with the Libraries through management, hiring, training, and mentorship. - Contributing to continuous improvement within the Access Services department including through policy development, aligning departmental strategy with library strategic directions, service assessment, and community building. - Assisting patrons by providing support navigating UW-Madison resources and identifying areas for service improvement. - Managing regular circulation services and collection maintenance tasks related to providing access to library patrons and community. - Moving throughout library spaces frequently to assist patrons and address concerns. This position is eligible for partial remote work. A remote work agreement may allow for a maximum of 20% remote per week. This position is full-time, 100%. Ongoing/Renewable Schedules will vary to cover evening library hours. Some weekend evenings are required as part of a regular or rotational schedule. Evening staff will be part of an evening team that partners across our evening and late-night library locations. Typical academic year hours for this position are 3-11:30pm. Shifts may be adjusted earlier or later to accommodate changes to library hours. Key Job Responsibilities: - May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information (5%) - Interprets policies and procedures to answer non-routine questions and resolve complex issues (5%) - Contributes to a safe and secure environment for the library's patrons, staff, collections and content (20%) - Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff (15%) - Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources (5%) - Hires, trains, and guides student employees and monitors student workflows (15%) - May create invoices, process complex orders, and resolve any purchasing discrepancies (0%) - Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use (10%) - Conducts reference searches to locate relevant materials and answer questions as needed (5%) - Contributes to the development of policies and procedures (10%) - Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications (5%) - Participates in committee work within the library and the university (5%) Department: Libraries, Access Services Compensation: Starting hourly pay will be based on experience and qualifications. Well-qualified applicants can anticipate earning $19 per hour, with final salary based on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see  https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). Required Qualifications: - Excellent communication skills with the ability to collaborate effectively with colleagues, faculty, students, and other stakeholders - Demonstrated strong problem-solving skills - Demonstrated ability to independently prioritize workload, manage multiple projects and deadlines effectively, and follow-through on tasks - Physical demands: Ability to lift 30 lbs with or without assistance, lift materials overhead, and stand or move for over 2 hours a day Preferred Qualifications: - Experience working in a library setting - Experience leading teams or projects - Ability to work independently and as a part of a team across multiple locations and modalities Education: High School Diploma or equivalent required How to Apply: Click the "Apply" button to start the application process. You will be prompted to upload the following documents: - Resume - Cover Letter Applicants should attach a cover letter and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey. Failure to submit the required documents will result in no longer being considered for the position. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. Contact Information: Caitlin Milnthorpe, caitlin.milnthorpe@wisc.edu, 608-263-4962 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.