Overview CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts) local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities - Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. - Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. - Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible. - Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment. - Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. - Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes. - Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. - Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number. - Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. - Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance. - Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of ≥98%. - Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times. - Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions. - Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48–72 hours. - Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. - Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information. - Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. - Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. - Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance. - Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School Diploma or General Equivalency Diploma (GED). - English language proficiency. - A minimum of one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies. - Advanced knowledge of medical terminology. - Advanced knowledge of the technical health care processes, policy and procedures related to coordination of care. - Strong customer service standards, basic computer skills, and telephone etiquette. - Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. - Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. - Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. - Must be available for possible onsite training as directed by the Government. - Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. - Prior VA or federal healthcare administrative experience is preferred. Pay $23.09/hour. Location Remote; Must be available for possible onsite training at a VISN 20 VA Medical Center or Community-Based Outpatient Clinic located in White City, OR as required. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Overview CVP seeks a Lead Medical Support Assistant to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts) local time, excluding federal holidays. As an Lead Medical Support Assistant, you will manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. You will also demonstrate expertise in the coordination of care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities - Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. - Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. - Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible. - Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment. - Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. - Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes. - Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. - Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number. - Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. - Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance. - Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of ≥98%. - Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times. - Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions. - Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48–72 hours. - Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. - Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information. - Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. - Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. - Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance. - Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School Diploma or General Equivalency Diploma (GED). - English language proficiency. - Minimum of one year of specialized experience collaborating with medical clinicians across multiple disciplines and scheduling interdisciplinary appointments. - Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. - Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. - Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. - Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines. - Strong skills in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. - Ability to provide staff development and training. - Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. - Ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics. - Ability to monitor compliance, conduct audits and competency checks, and maintain master workload lists. - Ability to ensure staffing levels are maintained, performance standards are met, and any issues are promptly addressed. - Advanced knowledge of the technical health care processes, policy and procedures related to coordination of care. - Strong customer service standards, computer skills, and telephone etiquette. - Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. - Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. - Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. - Must be available for possible onsite training as directed by the Government. - Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. - Prior VA or federal healthcare administrative experience is preferred. Pay $28.29/hour. Location Remote; Must be available for possible onsite training at a VISN 20 VA Medical Center or Community-Based Outpatient Clinic located in Seattle, WA as required. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Where You’ll Work With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. Job Summary and Responsibilities You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work.We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. Join our team as a Scheduler Pre-Registrar. In the role of Pre-Registrar Scheduler, you will be responsible for receiving phone calls and fax requests to schedule patients for outpatient tests. In this role you will complete pre-registration of scheduled patients, and ensure a valid provider order is obtained. Schedule: Tuesday - Friday 8:30am - 6:00pm Must live in Colorado. Job Requirements In addition to bringing your whole self to the workplace each day, qualified candidates will need the following: - 1 year previous Radiology Scheduling or Patient Access experience preferred. - Knowledge of insurance payors including commercial, government, and third party. - High level of compassion and desire to provide quality, safe patient care. - Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-10 codes, preferred. - Ability to work remotely with little to no supervision. - Ability to multitask and skills. - High School Diploma or GED, required. Physical Requirements - Sedentary work - Prolonged period of sitting and exert up to 10lbs force occasionally

Overview $[Insert sign-on bonus amount] sign-on bonus [Insert shift Ex: Full-time days] Are you looking for a rewarding career in homecare? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S. Attractive pay - [Insert pay] What's in it for you - A full benefits package with choice of affordable PPO or HSA medical plans. - Paid time off. - Up to $1,300 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan. - Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.* - Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program. - 401(k) with a company match. - Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave. - Fleet vehicle program (restrictions apply) and mileage reimbursement. - And more. Please note: Benefit eligibility can vary by position depending on shift status. *To participate, you must be enrolled in an Amedisys medical plan. Responsibilities - Serves as the first line of customer service for internal and external customers. - Receives and documents patient referrals to hospice services, ensuring compliance with applicable coverage criteria. - Reviews referral for appropriate care setting and communicates with care center, business development and referral source when appropriate. - Gathers appropriate information to assist the clinical team in scheduling the evaluation visit. - Communicates pertinent patient information to the care center team via approved processes. - Coordinates with other departments for insurance verification and payer authorization as needed. - Professionally communicates and follows up with referral sources regarding required documentation for a complete referral. - Meets productivity expectations with quality documentation of complete referrals including all required follow-up. - Coordinates the evaluation/admission process. - Performs other duties as assigned. Qualifications - High School diploma or GED equivalent. - One-year administrative experience in a healthcare environment. - Reliable internet service and ability to office from home with minimal disruption to the workday. - Must be familiar with general use and functions of the computer. Preferred - Home health or hospice intake experience. - Homecare homebase experience. Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.