EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Job Title: Patient Relations Specialist Company: Bennett & Bloom Eye Centers Department: Ophthalmology Reports To: Patient Relations Manager Location: This position is located in Louisville, KY. Training will be on-site for 4 weeks, and then the position will be remote after that. Perks: - Full Benefits Package - Medical, Vision, Dental and Life Insurance - 401k + Employer Matching - Paid Time Off (PTO) and Paid Holidays - Paid Maternity Leave - Competitive Base Pay - Employee Discounts Hours: - Full Time - Our offices are open from Monday-Friday 8am-5pm - You may need to work a little earlier/later as needed. Requirements: - High School Diploma or GED Equivalent required - Favorable result on Background Check required - Basic computer skills - Strong customer service skills - Excitement to learn and grow SUMMARY The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. ESSENTIAL DUTIES AND RESPONSIBILITIES - Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call. - Demonstrate exceptional customer service and patient focus to make each encounter extraordinary. - Verify and accurately capture patient demographics, insurance, and appropriate medical information. - Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. - Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously. - Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. - Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship. - Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information. - Create patient charts by entering required information into electronic databases and maintain accurate records. - Relay information to relevant clinic (team) members through the appropriate messaging systems. - Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. - Maintain compliance with HIPAA rules and regulations. - Follows a well-established process to solve routine problems where solutions are clearly prescribed. - Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments. - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. - Performs other duties that may be necessary or in the best interest of the organization. EDUCATION AND/OR EXPERIENCE - Minimum Required: High school diploma or general education degree (GED) - Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS - Minimum Required: None SYSTEMS AND TECHNOLOGY - Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS - This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Patient Relations Specialist Company: Bennett & Bloom Eye Centers Department: Ophthalmology Reports To: Patient Relations Manager Location: This position is located in Louisville, KY. Training will be on-site for 4 weeks, and then the position will be remote after that. Perks: - Full Benefits Package - Medical, Vision, Dental and Life Insurance - 401k + Employer Matching - Paid Time Off (PTO) and Paid Holidays - Paid Maternity Leave - Competitive Base Pay - Employee Discounts Hours: - Full Time - Our offices are open from Monday-Friday 8am-5pm - You may need to work a little earlier/later as needed. Requirements: - High School Diploma or GED Equivalent required - Favorable result on Background Check required - Basic computer skills - Strong customer service skills - Excitement to learn and grow SUMMARY The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. ESSENTIAL DUTIES AND RESPONSIBILITIES - Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call. - Demonstrate exceptional customer service and patient focus to make each encounter extraordinary. - Verify and accurately capture patient demographics, insurance, and appropriate medical information. - Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. - Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously. - Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. - Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship. - Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information. - Create patient charts by entering required information into electronic databases and maintain accurate records. - Relay information to relevant clinic (team) members through the appropriate messaging systems. - Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. - Maintain compliance with HIPAA rules and regulations. - Follows a well-established process to solve routine problems where solutions are clearly prescribed. - Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments. - Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. - Performs other duties that may be necessary or in the best interest of the organization. EDUCATION AND/OR EXPERIENCE - Minimum Required: High school diploma or general education degree (GED) - Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS - Minimum Required: None SYSTEMS AND TECHNOLOGY - Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS - This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Lead, inspire, and develop your team of Member Support Specialists. • Orchestrate the daily flow of our support hub. • Use data and root-cause analysis to bridge operational gaps. • Ensure every interaction aligns with our global brand standards. • Serve as a liaison between support, product, and engineering teams. • Act as the primary escalation point for complex inquiries. • Partner with the People Team to maintain a positive environment.

Company Description About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact. Why Work at NYPCC: - We Pay Down Your Student Loans! - Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% - Paid Time Off and Company Paid Holidays - Annual Rate Increases - 403B Retirement Plan with Match! - Continuing Education Opportunities Available - Professional Development through NYPCC Academy - Amazing Workplace Culture Job Description - Answer all inbound calls with professionalism and customer service framework communication. - Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed - Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) - Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. - Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. - Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. - Complete Call Center task assignments provided by management team - Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. - Maintain confidentiality and always comply to HIPAA regulations. - Assist with intake calls for case management as needed for coverage and staff call outs. - Provide support to the clinical team and chart maintenance as needed. - Perform other duties and tasks as assigned by Senior Clerical Team - Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications - ​​​Must be fully Bilingual in English and Spanish - Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. - High School Diploma or equivalent is required - Must be proficient in MS Office (Outlook, Word, and Excel) - Must have the ability to learn new software - Possesses the personality and demeanor to work with difficult clients - Must be detail-oriented and have the ability to multi-task - Must be a team player - Thrives under pressure in an outpatient client environment - 1 form of picture ID (non-expired) - Unexpired passport: OR - Driver’s License AND Social Security Card; OR - State ID Card AND Social Security Card Additional Information - This is a FULLY REMOTE POSITION - Schedule Options: - Tues-Sat - Sun-Thurs - Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote. - MUST LIVE IN THE TRI-STATE AREA - The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC - Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. - Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. - Compensation: USD 20.00 - USD 23.00 - hourly