• Handle incoming phone calls and serve as the primary customer interface for inquiries • Inform and educate members, building trust and being the voice of the customer • Utilize established best practices and ongoing training to help customers navigate insurance processes

City/State Norfolk, VA Work Shift Multiple shifts available Overview: Sentara Health Plans is hiring a Care Coordinator Technician- Remote in Virginia! Status: Full-time, permanent position (40 hours) Standard work hours: 8am to 5pm EST, M-F Location: Remote in Virginia Job Description Summary: - Care Coordination Technician works in a collaborative role with all members of the professional health care team and with community service agencies to coordinate care for members to improve health outcomes. - The Care Coordinator Technician has responsibility for providing direct support to Care Coordination staff and members by providing telephone triage for all incoming phone calls, data entry services for clinical, non-clinical information, distributing reports to staff for follow up, extracting data for on-going and ad hoc reports and other duties as assigned by LTSS leadership. - Makes routine/scheduled and ad hoc/follow-up calls to members in compliance with contractual requirements and the member's plan of care. - Assists Care Coordinators in arranging services associated with member's plan of care. - Assigned to a group of 5+ care managers - Schedule Health Risk Assessments (HRA), Level of Care Assessments, home visit attempts, and Plan of Care reviews for the members - Conduct provider outreach for expiring personal care authorizations - Assist with follow-ups on medical equipment, transportation, and post-discharge meal services for the members - Expected monthly expectation of at least 175 calls per person - Role requires being on the phone and computer for the majority of the 8-hour shift Education: - HS - High School Grad or Equivalent REQUIRED Certification/Licensure: - None required Experience: - 2 years of administrative experience in a clinical setting REQUIRED - Knowledge of medical terminology - Knowledge of Medicaid and Medicare benefits - Familiar with Virginia regulatory compliance standards - Ability to meet deadlines in a consistent manner; able to manage multiple deadlines - Knowledge of Utilization Management, Care Coordination processes - Strong organizational skills; able to multitask and prioritize. - Strong written/documentation and verbal skills-detail oriented - Detail oriented - Experience in scheduling including navigating calendars and utilizing maps to schedule smart drive times preferred - Experience in scheduling for multiple providers/team members preferred - With Social Services background (CPS, APS, Foster Care, Benefit/Eligibility workers) preferred - With Medical Office Experience preferred - With Service Facilitators or Personal Care Agency experience preferred - With Previous Health Plan experience preferred - With Customer service experience within the health care or human services field preferred - Proficiency in working with Excel and familiarity with Microsoft applications preferred - Experience with Jiva is a plus Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees. Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-95109 #Indeed Talroo – Health Plan Managed Care, MCO, Health Plan, Healthcare, Remote, Virginia, Virginia Beach, Clinical, Medical Terminology, HS Diploma, GED, Care Coordinator, Technical, Admin, Clerical, Support, Social Services, Scheduling, Customer Service, Medical Office, Clinic, Service Facilitator, Personal Care Agency Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share • Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership • Responsible for answering routine questions and issues about products and services from internal and external customers • Effectively resolves inquiries or escalates concerns in a timely fashion • Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes • Follows clearly defined procedures to complete daily tasks and responsibilities • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion • Uses basic communication and collaboration skills to address internal and/or external clients and/or team members • Individual contributor working under direct supervision with little autonomy • Performs all other duties as assigned by management

Job Title: Customer Service – Booking Hotels Job Type: Flexible Schedule | Remote Work We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Requirements: - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities $40,000 - $70,000 a year Excited to help clients book amazing hotel stays? Apply today and become part of the team!