• Own and manage a portfolio of enterprise-level implementation projects (client and internal) • Ensure alignment across projects in terms of scope, timelines, delivery standards, and business objectives • Maintain visibility over portfolio health, including progress, risks, dependencies, and delivery outcomes • Oversee execution of long-term CRM and enterprise platform implementation projects • Ensure projects follow structured delivery approaches and established methodologies • Validate planning, resource allocation, and execution consistency across projects • Act as a key point of contact for client stakeholders in enterprise environments • Manage expectations, communication, and alignment across clients, partners, and internal teams • Identify risks, issues, and cross-project dependencies early across the portfolio • Drive mitigation actions and ensure timely resolution • Ensure consistency with delivery standards, governance practices, and implementation frameworks • Collaborate with Delivery Assurance and architecture teams to validate delivery approaches • Drive improvements in delivery practices based on portfolio insights • Contribute to standardization and continuous improvement of project execution approaches

• Answer incoming phone calls promptly and professionally • Make outbound calls to clients, internal teams, and departments • Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed • Deliver exceptional customer service while maintaining strong client relationships • Accurately enter and manage data in relevant systems • Prepare and obtain necessary work authorizations and documentation • Organize files and perform other administrative tasks as required

• Answer incoming phone calls promptly and professionally • Make outbound calls to clients, internal teams, and departments • Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed • Deliver exceptional customer service while maintaining strong client relationships • Accurately enter and manage data in relevant systems • Prepare and obtain necessary work authorizations and documentation • Organize files and perform other administrative tasks as required

• Answer incoming phone calls promptly and professionally • Make outbound calls to clients, internal teams, and departments • Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed • Deliver exceptional customer service while maintaining strong client relationships • Accurately enter and manage data in relevant systems • Prepare and obtain necessary work authorizations and documentation • Organize files and perform other administrative tasks as required