Lola Blankets logo
Lola Blankets

Life-Changing Softness

Customer Lifecycle Director

DirectorDirectorOtherRemoteLeadTeam 1-10Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

99 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Customer Lifecycle Director

Lola Blankets

• Own the end-to-end lifecycle strategy, ensuring every stage of the customer journey deepens connection and drives repeat behavior. • Build and launch Lola’s loyalty program, including structure, tiers, benefits, and ongoing engagement. • Lead the retention and loyalty strategy component of our digital products: the website and mobile app. • Partner closely with Brand and Creative to design storytelling moments, VIP touchpoints, and experiential retention initiatives (events, access, exclusive drops). • Develop segmentation, personalization, and analytics frameworks that inform lifecycle strategy and measure LTV, repeat rate, and cohort performance. • Lead lifecycle channels (email, SMS, direct mail) and manage CRM/loyalty tech stack while innovating beyond traditional tactics. • Manage the Sr. Retention Marketing Manager and future retention associates. • Drive cross-functional alignment with Brand, Product, Ecomm, CX, and Paid Media to ensure a unified customer ecosystem.

Job Requirements

  • 7+ years in lifecycle, retention, or loyalty marketing at a high-growth DTC brand, luxury brand, or top-tier agency including 3+ years of management experience.
  • Direct experience building or operating successful loyalty programs or community-driven customer ecosystems.
  • Proven ability to create experiential, brand-led retention moments (events, VIP access, exclusive offerings).
  • Strong collaboration skills with Brand/Creative teams and an ability to blend storytelling with performance.
  • Strong analytical skills — expertise in segmentation, cohort analysis, and LTV-based strategy.
  • Track record of owning the lifecycle roadmap and delivering measurable improvements in repeat purchase and retention.

Benefits

  • 21 days paid vacation + most federal holidays
  • Comprehensive health, dental, and vision coverage.
  • 16 weeks paid birth parent leave; 8 weeks for non-birth parents
  • 55% off Lola Blankets for friends and family
  • Opportunities for career growth and leadership as the company scales

Related Categories

Related Job Pages

More Director Jobs

Deligo logo

Convenience Retail Director

Deligo

Frictionless AI self-checkout for food service & convenience stores

Director99 days ago
OtherRemoteTeam 11-50H1B No Sponsor

• Help define Deligo’s U.S. go-to-market strategy for convenience retail — balancing short-term pipeline and revenue goals with long-term market leadership • Build a deep understanding of the U.S. convenience landscape (c-store chains, forecourt/fuel retail, travel retail and micro-markets), including customer pain points, buying processes, and the competitive environment • Identify, target, and engage enterprise prospects through outbound outreach, networking, events, and industry relationships • Own the full sales cycle end-to-end: initial outreach, discovery, product demos, business cases, partnership plans, proposals, negotiations, and closing • Develop account-based strategies for strategic customers, creating long-term relationships and expansion opportunities • Build trusted executive-level relationships with key decision-makers and cross-functional stakeholders inside target organizations • Collaborate with Marketing to develop campaigns, events, and content that generate qualified leads and build Deligo’s presence in the U.S. market • Partner closely with Product and Operations to ensure our value proposition resonates locally, deployments run smoothly, and customer feedback translates into real product improvement • Help build internal processes and ways of working as the U.S. business grows: sharing learnings and contributing to the evolution of our sales playbook

New York + 1 moreAll locations: New York | Massachusetts
Job Closed
NTT DATA logo

HR Senior Director

NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Director99 days ago
OtherRemoteTeam 10,001+H1B Sponsor

Role Description We are seeking a highly experienced Global LOA Manager to lead and scale our Global Leave of Absence (LOA) programs, including Paid Time Off (PTO), vacation, and sick leave. In this role, you will help design, manage, and optimize our leave and accommodation strategies, ensuring compliance with global and regional regulations, while delivering a best-in-class employee experience. You will partner with key stakeholders including HR Business Partners, Legal, Payroll, Benefits, and IT, as well as external vendors to ensure efficient, compliant, and employee-centric processes across our global workforce. It will be critical to ensure end-to-end processes with other workstreams are aligned, agreed upon, and communicated. Key Responsibilities - Program Leadership & Strategy - Support the global strategy and execution of the LOA and Workplace Accommodation programs. - Evaluate, refine, and scale policies and processes to ensure consistency, compliance, and operational excellence across countries and regions. - Monitor legislative and regulatory developments globally to ensure proactive compliance. - Cross-Functional Collaboration - Collaborate closely with Legal, HR Business Partners, Payroll, Benefits, and IT as well as local experience teams to champion wellness, maintain alignment, and implement process improvements. - Continue proactive focus to monitor deficiencies in the process and push for process improvements. - Partner with vendors and third-party administrators to ensure high-quality case management and support services. - Advocate for the best employee experience possible during employee leaves and accommodations. - Champion a compassionate and inclusive approach to leave and accommodation processes. - Act as a senior point of escalation for complex or high-risk leave and accommodation cases. - Partner with cross-functional teams to build manager training, engagement, and proactive leave resources. - Reporting & Analytics - Develop and track key metrics to assess program performance, compliance, and employee satisfaction. - Provide regular reports and insights to senior leadership and make data-driven recommendations. - Build and implement dashboards for up-to-date data and self-serve resources. - Policy Development - Work cross-functionally developing policies aligned to NTT DATA’s most important risks, compliance, regulatory, and legal obligations. - Identify, assess, challenge status quo, and address process improvements in relation to policy development methodologies. - Maintain working knowledge of compliance policy topics, business processes, and applicable laws to stay current to changing global regulations. - Review and implement region/country specific requirements. - Change Management & Communication - Drive change initiatives and communication strategies related to leave and accommodation updates. - Educate managers and employees on program resources and responsibilities. - Proactively communicate policy changes or key projects regarding employee leaves. Qualifications - 8–10+ years of experience managing LOA and/or accommodation programs, preferably at a global scale. - Strong knowledge of global leave laws (including federal and state laws in the US and international laws such as FMLA, ADA, CFRA, WAPFML, PFL, GDPR, etc.) and accommodation requirements. - Proven experience in program management and scaling processes in high-growth or matrixed environments. - Demonstrated ability to work independently at a senior level and influence without authority. - Exceptional judgment, discretion, and ability to manage sensitive and confidential matters. - Excellent communication, analytical, and stakeholder management skills. - Experience working with leave tracking HRIS systems (SAP preferred). Preferred Qualifications - Bachelor's Degree in HR, Business, or a related field. - Professional certifications a plus regarding LOA area of focus. - Previous experience within HR is critical. - Familiar with Disability Management key triggers and downstream processes. - Prior experience designing equitable leave programs supporting diverse and international populations. - Systems/technology background helpful. - Use of Microsoft projects such as Excel and PowerPoint, required. - Bi-lingual - Spanish/English is helpful. - Excellent analytical skills and problem-solving skills with the ability to spot numerical errors. - Excellent organizational skills and attention to detail. - The ability to work under tight deadlines. - Can understand the broader business context and able to prioritize time and resource investment to align leaders and subordinates to drive maximum impact. - Strong verbal and written communication and interpersonal skills. Ability to articulate ideas clearly and concisely. Compensation Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $161,500 - $224,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include: - Medical, dental, and vision insurance - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally-required benefits

United States
$161.5K - $224K / year
Job Closed
OtherRemoteTeam 51-200H1B No Sponsor

• Identify and cultivate professional relationships KOLs in designated tumor types. • Maintain cross-functional field partnerships allowing for appropriate collaboration with field commercial teams (sales, market access, etc.), and Clinical Development associates. • Maintain and develop synergistic relationships with KOLs to expand research, advisory, and educational partnership opportunities. • Assist the Clinical Development Team in the identification and education of potential clinical trial sites, assist, upon request, in troubleshooting issues during clinical trial conduct. • Develop scientific expertise on all Celcuity’s products, related disease states, and the clinical practice for a given therapeutic area. • Communicate scientific content, written and verbal, related to Celcuity’s products and related disease states. • Be knowledgeable of and follow all applicable laws, SOPs and guidance documents ensuring compliance • Provide scientific training to internal colleagues. • Participate in the Medical, Legal, and Regulatory review process, as needed, in the role of scientific expert. • Identify, categorize, and communicate key clinical insights related to assigned disease state and products. • Other duties as assigned.

Kentucky + 5 moreAll locations: Kentucky | North Carolina | South Carolina | Tennessee | Virginia | West Virginia
$230K - $275K / year
OtherRemoteTeam 51-200H1B No Sponsor

• Responsible for timelines and quality of CDM deliverables for the assigned studies. • Contributes to technical infrastructure of CDM such as development of SOPs, departmental process improvement etc. • Ensures Data Management Plans are followed through the course of the studies. • Provides feedback and task assignment to meet department and company objectives. • Supports budget and resource planning across assigned projects as required. • Participates in CRO/vendor selection process for outsourced activities. • Directs activities of direct reports as applicable. • Participates in department or cross-functional initiatives as appropriate. • Represents CDM in study team meetings. • Manages or establishes CDM timelines to synchronize deliverables with the overall study timelines. • Proven ability to perform detailed hands-on work as well as high-level strategic task. • Generates and/or reviews/approves study documents (e.g. study protocols, Data Management Plans, Case Report Forms, data transfer specifications, SAE/external data reconciliation plans, coding conventions). • Oversight of CDM CRO/service providers (e.g. reviewing vendor SOPs, invoices). • Monitors the progress of all CDM activities for the project to ensure project timelines are met. • Responsible for the accuracy and completeness of the clinical data collected during a clinical trial. • Performs duties as assigned by CDM management/Head of Department.

United States
$200K - $230K / year
Job Closed