Role Description AO Globe Life is seeking motivated professionals to join our remote team as Client Support Specialists. In this role, you will work directly with individuals and families nationwide to help them understand and access important supplemental benefit programs. We provide comprehensive training, structured mentorship, and inbound client appointments—allowing you to focus on delivering exceptional service in a fully remote environment. - Conduct virtual consultations with clients via Zoom - Clearly explain available benefit options and guide clients through the enrollment process - Maintain accurate digital records and manage timely follow-up communication - Deliver high-quality customer service and build long-term client relationships - Participate in regular training sessions and professional development programs Qualifications - Strong communication and interpersonal skills - Organized, dependable, and comfortable working independently - Confident using digital platforms and virtual meeting tools - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based computer with webcam access Company Description For over 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that protect working families nationwide. As a remote-first organization, we are committed to building meaningful careers rooted in service, integrity, and long-term growth. If you are looking for a flexible remote career where you can make a meaningful impact, we encourage you to apply today.

Role Description AO Globe Life is growing—and we’re hiring qualified candidates who want more than just a paycheck. Whether you’re launching your career or making a strategic pivot, this opportunity offers remote flexibility, weekly pay, and a structured path for advancement within a mission-driven, people-first organization. All client appointments are warm and pre-qualified. There is no cold calling, door knocking, or outbound prospecting. - Host scheduled virtual benefit consultations via Zoom with clients nationwide - Match individuals and families with appropriate life, accident, and supplemental coverage options - Guide clients through the enrollment process with clarity and professionalism - Maintain accurate and compliant digital documentation - Participate in weekly team meetings, skill-building sessions, and performance coaching - Collaborate with colleagues to share best practices and achieve collective goals Qualifications - Confident communicators who excel in virtual settings - Self-motivated professionals who value autonomy - People-focused problem solvers committed to helping others - Tech-comfortable individuals familiar with Zoom, CRM systems, and digital tools - Candidates authorized to work in the United States - Individuals with access to a Windows-based laptop or PC and reliable internet Benefits - 100% remote work environment within the United States - Flexible scheduling that supports work-life balance - Weekly pay via direct deposit - Pre-qualified client appointments only - Comprehensive training and licensing support - Health insurance premium reimbursement - Monthly and quarterly performance bonuses - Leadership development and clear promotion tracks - Supportive, collaborative team culture Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veterans’ associations to deliver supplemental benefits that protect working families nationwide. Our organization is built on purpose, structured development, and long-term impact—creating meaningful remote careers while serving communities across the country.

Role Description In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available coverage options. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Match individuals and families with appropriate life, accident, and supplemental coverage options - Guide clients through the enrollment process with professionalism and clarity - Maintain accurate and compliant digital records - Participate in weekly team calls, training sessions, and performance coaching - Collaborate with teammates to share best practices and support team success Qualifications - Strong communicators who are comfortable speaking with clients virtually - Self-motivated professionals who enjoy working independently - People-focused problem solvers who enjoy helping others - Tech-comfortable candidates familiar with tools such as Zoom and CRM systems - Individuals legally authorized to work in the United States - Access to a Windows-based laptop or desktop computer with reliable internet Benefits - 100% remote work environment — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and licensing support - Health insurance premium reimbursement - Monthly and quarterly performance bonuses - Leadership development and advancement opportunities - Supportive, collaborative team culture Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial futures of working families across the United States. Our remote-first organization focuses on service, leadership development, and meaningful career opportunities. Ready to Apply? If you’re ready to build a flexible remote career where you can grow professionally while helping families access important benefits, apply today and learn more about joining our team.

Client Service Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world. Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication. The Role We're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale. You'll lead a team of Client Service Members while personally handling VIP and high-complexity clients. You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend commitment to effortless luxury. What you'll do: Client Service & Optimization - Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics - Master complex travel optimization using award programs, creative routing, and premium fare strategies - Build polished quotes with clear reasoning, value explanations, and trade-off analysis - Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work Team Leadership - Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving - Supervise all client searches and communications during your shift - Run weekly team reviews to improve search quality and communication - Identify when team members need support or are ready for more complex work Operational Excellence - Ensure seamless handovers between teams and shifts - Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations - Propose search optimizations and training improvements - Handle escalations with empathy and confidence What You Bring Must have: - 3+ years in luxury travel, premium concierge, or high-touch client service - Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing - Experience with mileage programs and premium booking methods - Excellent written communication- your quotes are clear, polished, and reflect luxury standards - Track record of meeting 95%+ SLA or quality standards - Leadership or mentoring experience- you've coached others, even informally - Calm under pressure- you prioritize effectively when requests pile up Nice to have: - Background in luxury hospitality or high-end concierge services - Experience with VIP or high-net-worth clients - Familiarity with workflow tools, mileage platforms, or CRM systems - Passion for travel and miles & points optimization You don't need to check every box- if you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear growth path Your progression: Client Service Team Lead Concierge Manager Senior Manager Associate Director. We promote from within based on performance. You're not just executing- you're helping shape how Ascend Client Service function scales globally. Build, don't just execute We're implementing our concierge framework and career systems now. Your insights on search methodology, training, and client communication will directly influence how we work. Real support - Lead capable people who want to grow - Partner with your Concierge Manager on team development - Work with Process Management team to improve workflows - Quarterly reviews with clear feedback and development focus Work-life balance - Predictable scheduling- you'll know your shift in advance - Clean transitions between shifts - Global team- talented colleagues across continents What Success Looks Like First 90 days: You are leading your shift independently with 95%+ SLA adherence. You are handling VIP clients with confidence. You are coaching team members with specific, actionable feedback and your team's quote accuracy is at 98%+. Within 6-12 months: You are consistently delivering on all quality metrics, you have built strong relationships with key VIP clients, and you have led at least one initiative that measurably improved search quality or team performance. . Our Values Customer Obsession - We win when our customers win Urgency with Impact - Clients expect answers in minutes, not hours Radical Candor - Honest, direct, respectful feedback builds trust Ownership - If something breaks, we fix it Relentless Excellence - Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Wants to work with founders, investors, and global business leaders - Sees themselves at Ascend for years, building toward management roles - Takes pride in delivering exceptional experiences and developing others - Values coaching and building team capability - Wants to master advanced travel optimization strategies Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.