• Build and maintain executive-level relationships with municipal leaders. • Lead a Client Service Team to drive multi-level engagement across our organization and the client’s. • Maintain a deep understanding of client priorities, pressure points, and long-term plans. • Translate client insights into actionable strategies that position our firm to win work and expand partnerships. • Align client challenges with our full suite of services and differentiators. • Own growth outcomes for assigned clients, including sales, revenue stability, and profitability. • Drive winning work by leading opportunity development—guiding capture planning, positioning, and proposal development strategies to secure new projects and programs. • Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects. • Identify and address performance risks early, safeguarding consistent delivery of high-quality work. • Lead client growth and business planning processes, establishing clarity of goals, investments, and expected ROI.

Role Description The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals. - Managing incoming calls and emails for client assistance - Knowledge in lower-level technical evaluation guidance - Database management and navigation - Able to handle escalated situations and redirect to appropriate internal departments - Ability to take on any additional tasks assigned by supervisor as new needs arise - Sales tactics including cross-promoting to other divisions and services - Outreach to clients regarding renewal deadlines and evaluation resolutions - Conducting database administrative work for clients and other internal departments: - Processing expedited service requests - Notifications of new verified products and renewal certifications - Assigning client usernames and brand ownership settings - Creation and upload of verification certificates Qualifications - 2+ years of account management or other relevant experience preferred - Possesses a solid level of computer literacy including Office Suite software - Excellent verbal and written communications skills - Proven ability to manage multiple projects at a time - Strict attention to detail for clarity and completeness - Demonstrates adherence to department and company policies - Ability to present client-focused solutions based on customer needs - Strives to find improvements and efficiencies for team and company EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected] .

Description As a Client Services Representative, you will play a key role in assisting clients with coordinating personalized service arrangements and ensuring a smooth, well-organized experience. This remote opportunity is designed for individuals who enjoy working with clients, managing details, and providing dependable support. In this role, you will connect with clients to understand their preferences, present suitable options, and coordinate the necessary details to bring everything together. You will be responsible for managing confirmations, tracking updates, and maintaining accurate documentation. Providing timely follow-up and ensuring client satisfaction are essential components of this position. Strong organizational skills and clear communication are important, as you will be balancing multiple client requests while maintaining a high level of professionalism. This opportunity is a great fit for those with backgrounds in customer service, retail, hospitality, or administrative support. Training, tools, and ongoing guidance are provided to help you build confidence and succeed in a flexible, remote environment. If you're detail-oriented and enjoy creating positive client interactions, this opportunity offers a rewarding path.

We are seeking a detail-oriented and organized Remote Junior Travel Coordinator to join our team. In this role, you will support the planning and coordination of travel arrangements by researching destinations, preparing quotes, and organizing itineraries. You will assist with client communication and help ensure that travel details are accurate and well-managed from start to finish. This position is ideal for someone beginning their career in travel, hospitality, or client services who enjoys organization, multitasking, and working in a remote environment. Key Responsibilities: - Research travel options including accommodations, transportation, and activities - Prepare and organize quotes, proposals, and travel itineraries - Communicate with clients to gather travel details and respond to general inquiries - Coordinate with travel partners and vendors to confirm reservations - Maintain accurate client records and documentation - Provide timely and professional support throughout the planning process