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Contract Instructional Designer
Location
United States
Posted
91 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Contract Instructional Designer
Teamed
Role Description We are seeking two experienced Contract Instructional Designers to support a time-sensitive knowledge transfer and onboarding initiative. Our client’s organization is transitioning away from a vendor that has historically supported several key roles. Before the transition concludes in mid-August, we must capture operational knowledge from current contractors and translate that knowledge into structured onboarding pathways for future hires. You will work directly with subject matter experts and departing contractors to assess the current state of documentation, identify gaps, and develop scalable onboarding resources for both technical and client-facing operational roles. The engagement will begin with a rapid discovery and scoping phase, followed by documentation, process mapping, and development of onboarding materials. Key Responsibilities - Discovery and Knowledge Capture - Conduct structured interviews and working sessions with SMEs and departing contractors - Assess the current state of onboarding materials, documentation, and shadowing processes - Identify knowledge gaps, undocumented workflows, and process dependencies - Map operational processes and responsibilities for each prioritized role - Documentation and Process Design - Develop clear standard operating procedures (SOPs) and workflow documentation - Capture technical and operational processes in structured formats - Convert shadowing-based knowledge into documented guidance - Onboarding Development - Design role-based onboarding pathways for prioritized roles - Create onboarding guides, learning sequences, and training resources - Structure content to support both technical onboarding and operational readiness - Ensure materials are scalable and usable for future hiring cycles - Strategic Recommendations - Provide recommendations for sustainable onboarding frameworks - Identify opportunities to reduce reliance on tribal knowledge and shadowing - Recommend structures for maintaining and updating documentation long-term Deliverables - Role documentation and responsibilities for prioritized positions - Process maps and operational workflows - Structured onboarding documentation and learning pathways - Knowledge-transfer documentation from departing contractors - Recommendations for future onboarding and knowledge management practices Qualifications - 5+ years of experience in Instructional Design, Learning Experience Design, or Knowledge Management - Demonstrated experience capturing SME knowledge and documenting operational workflows - Experience developing onboarding programs for technical and/or operational roles - Strong interviewing, facilitation, and documentation skills - Ability to quickly synthesize complex information and structure it into usable learning assets - Strong writing and organizational skills - Experience working under tight timelines Preferred Qualifications - Experience supporting software engineering, QA, or technology teams - Background in process improvement or operational documentation - Experience with knowledge transfer during vendor transitions or organizational change - Familiarity with knowledge management or documentation platforms Ideal Candidate The ideal candidate is skilled at quickly building trust with SMEs, extracting tacit knowledge, and translating that expertise into structured documentation and onboarding pathways. They are comfortable navigating ambiguity and can rapidly move from discovery to practical deliverables.
Job Requirements
- 5+ years of experience in Instructional Design, Learning Experience Design, or Knowledge Management
- Demonstrated experience capturing SME knowledge and documenting operational workflows
- Experience developing onboarding programs for technical and/or operational roles
- Strong interviewing, facilitation, and documentation skills
- Ability to quickly synthesize complex information and structure it into usable learning assets
- Strong writing and organizational skills
- Experience working under tight timelines
- Preferred Qualifications
- Experience supporting software engineering, QA, or technology teams
- Background in process improvement or operational documentation
- Experience with knowledge transfer during vendor transitions or organizational change
- Familiarity with knowledge management or documentation platforms
- Ideal Candidate
- The ideal candidate is skilled at quickly building trust with SMEs, extracting tacit knowledge, and translating that expertise into structured documentation and onboarding pathways. They are comfortable navigating ambiguity and can rapidly move from discovery to practical deliverables.
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Role Description If you’re an experienced professional ready to take control of your work, make an impact, and operate autonomously this role may be a fit. We're seeking a motivated, enthusiastic individual who thrives on achieving success through self-motivation. If you're fueled by a passion for pushing boundaries, embracing change, and aspire to be part of a global industry supported by a collaborative team, then this role is tailor-made for you. Qualifications - Leadership, management, or executive-level experience (10+ years preferred) - Comfortable setting their own schedule and working independently - Clear and confident communication skills - Proficient with digital tools such as Zoom, social platforms, and AI software - Value autonomy and structured guidance over traditional employment Requirements - If you prefer fixed hours, or close supervision, this is likely not the right fit. Benefits - Fully remote and portable (where we are doing business) - a strong internet connection is required. - Flexibility to determine your own hours and workload - Earnings based on performance and results - Access to training and operational support - Use of AI tools and digital platforms to increase efficiency and productivity
Job DetailsJob Location: SFLC - Santa Clara, CA 95054Position Type: Full TimeEducation Level: High SchoolSalary Range: $28.00 - $32.00 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social Services POSITION: Training Coordinator PROGRAM/LOCATION: Training Department, 3180 Newberry Drive, San Jose, CA 95118 SUPERVISOR: Talent Development Director STATUS: Full Time/Non-Exempt COMPENSATION: $28-$32/Hour ABOUT HOMEFIRST Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. OUR VALUES Kindness: We act with empathy toward others. Passion: We ignite change to fulfill our mission. Excellence: We deliver exceptional service to our communities. POSITION OVERVIEW HomeFirst’s Training Coordinator will further the agency’s mission of ending homelessness by supporting our training department. Under the direction and guidance of the Talent Development Director, the Training Coordinator facilitates a series of detailed, engaging, and effective trainings for staff, with the intention of equipping them with the knowledge and tools needed to best serve our county’s homeless residents and those at risk of homelessness. The training coordinator is eligible to complete some work remotely. Schedule details, including remote hours, are determined by the Talent Development Director. REPORTING RELATIONSHIPS: This role reported to the Director of Talent Development. PRIMARY RESPONSIBILITIES Facilitate trainings with superior communication skills, adapting content to staff in attendance Assist team with training implementation. Tasks include preparation, transportation, set-up, various tasks during training, and clean-up. Assist with the development and maintenance of training modules, ensuring they stay relevant to staff needs and compliant with company policies and contract requirements Commitment to continued professional and content development through research; giving and receiving feedback; and attending self-development trainings and train-the-trainers Utilize the digital Learning Management Systems and internal digital portal to track training certifications and completions, assign trainings, and run reports. Be a subject-matter expert in training topics, ready to support with staff questions HomeFirst is a diverse company that serves and supports a diverse community. The Training Coordinator desires to work with people from a variety of social and economic backgrounds and build trust and rapport with others. They are further responsible for modeling the values and principles of HomeFirst within the agency and broader community. Trainings are facilitated virtually and in-person and cover various topics including but not limited to: Harm Reduction Housing First Trauma Informed Care CPR/First Aid/AED De-Escalation and Conflict Resolution Mental Health First Aid Cultural Humility Skills, Abilities, and Knowledge Goal oriented Attention to detail Time management and organization Excellent communication and collaboration Good critical thinking and problem-solving skills Ability to thrive in challenging and fast-paced environments Ability to adjust work schedule to meet organization training needs Ability to lift, move, and transport up to 50 lbs. regularly Ability to use keyboard and read computer screens for extended periods in various settings Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties Ability to drive to various sites for training BENEFITS HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer ORGANIZATIONAL EQUITY STATEMENT At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level. HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law. HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know. QualificationsQUALIFICATIONS: Education and Experience Although we value academic achievement, we recognize and celebrate individual journeys; therefore, experience and knowledge are prioritized. One (1) year employment experience in a social services, training, or teaching field Familiarity with homelessness, evident through volunteerism or past employment Strong knowledge in Microsoft Office suite, particularly PowerPoint and Excel, evident by the quality of presentations and tracking files you will develop and maintain once employed Preferred Qualifications: Experience serving people at-risk of losing their housing or who are currently homeless Personal experience with homelessness Bachelor’s degree in social services or teaching field Experience speaking publicly or presenting in past employment, education, or volunteerism Experience collaborating with team members, community partners, or agencies Utilization of Zoom or other virtual presentation platforms Bilingual
• Support accessible course development across the College of Public Health • Focus on digital accessibility remediation and course build support • Ensure content aligns with college standards and accessibility expectations • Prepare courses on schedule and contribute to compliance with ADA Title II and WCAG 2.1 A/AA standards
Instructional Designer
University of Southern CaliforniaA world-leading private research university, the University of Southern California - USC was founded in 1880. An anchor in the community of Los Angeles, Califor
Develop and implement instructional materials and learning solutions while collaborating with faculty. Ensure course design aligns with objectives and timelines, employing technology to enhance educational equity and improve workflows.



