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Role Description We are seeking two experienced Contract Instructional Designers to support a time-sensitive knowledge transfer and onboarding initiative. Our client’s organization is transitioning away from a vendor that has historically supported several key roles. Before the transition concludes in mid-August, we must capture operational knowledge from current contractors and translate that knowledge into structured onboarding pathways for future hires. You will work directly with subject matter experts and departing contractors to assess the current state of documentation, identify gaps, and develop scalable onboarding resources for both technical and client-facing operational roles. The engagement will begin with a rapid discovery and scoping phase, followed by documentation, process mapping, and development of onboarding materials. Key Responsibilities - Discovery and Knowledge Capture - Conduct structured interviews and working sessions with SMEs and departing contractors - Assess the current state of onboarding materials, documentation, and shadowing processes - Identify knowledge gaps, undocumented workflows, and process dependencies - Map operational processes and responsibilities for each prioritized role - Documentation and Process Design - Develop clear standard operating procedures (SOPs) and workflow documentation - Capture technical and operational processes in structured formats - Convert shadowing-based knowledge into documented guidance - Onboarding Development - Design role-based onboarding pathways for prioritized roles - Create onboarding guides, learning sequences, and training resources - Structure content to support both technical onboarding and operational readiness - Ensure materials are scalable and usable for future hiring cycles - Strategic Recommendations - Provide recommendations for sustainable onboarding frameworks - Identify opportunities to reduce reliance on tribal knowledge and shadowing - Recommend structures for maintaining and updating documentation long-term Deliverables - Role documentation and responsibilities for prioritized positions - Process maps and operational workflows - Structured onboarding documentation and learning pathways - Knowledge-transfer documentation from departing contractors - Recommendations for future onboarding and knowledge management practices Qualifications - 5+ years of experience in Instructional Design, Learning Experience Design, or Knowledge Management - Demonstrated experience capturing SME knowledge and documenting operational workflows - Experience developing onboarding programs for technical and/or operational roles - Strong interviewing, facilitation, and documentation skills - Ability to quickly synthesize complex information and structure it into usable learning assets - Strong writing and organizational skills - Experience working under tight timelines Preferred Qualifications - Experience supporting software engineering, QA, or technology teams - Background in process improvement or operational documentation - Experience with knowledge transfer during vendor transitions or organizational change - Familiarity with knowledge management or documentation platforms Ideal Candidate The ideal candidate is skilled at quickly building trust with SMEs, extracting tacit knowledge, and translating that expertise into structured documentation and onboarding pathways. They are comfortable navigating ambiguity and can rapidly move from discovery to practical deliverables.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Western Civilization Subject Matter Experts (SME) are responsible for curriculum development and reviewing course needs, course materials, and curricula within their specialty. Reviews curriculum for consistency and quality across courses. Serves as the final course reviewer before Sophia's academic leadership approval. Ensures the development of high-quality, current, relevant, and engaging core course curricula in alignment with accreditation standards and guidelines. - This role is writing intensive. Strong writing skills and the ability to turn around batches of writing content on an aggressive timeline are key. - Identify skill objectives and create course outlines for new courses or course revisions. - Develop and shape each skill objective by answering key content questions to inform the learning design for the content. - Understanding and incorporation of diversity, equity, and inclusion (DEI) concepts. - Analyze the skill objectives, content outlines, and activity types and make recommendations on what will be most effective to help students learn this targeted skill at a foundational level. - Provide feedback on content assets as they are in development to ensure the accuracy of the information being presented. - Collaborate with the Learning Designer in the development of skills content, including reviewing assessments, offering course feedback, and media. - Write assessments that are aligned with the course learning objectives and Bloom's Taxonomy levels. - Review and write video scripts, if applicable. - Attend scheduled online meetings (check-ins and other sessions as needed). Qualifications - At least 3 years of collegiate teaching experience is required in one of the related fields: History, but can also be in Classical Studies, Philosophy, or Humanities. - Previous experience creating course content as a Subject Matter for online courses like Western Civilization, World History, World Civilizations, European History / History of Western Europe, Western Heritage. - Master’s degree in a related field is required; a Ph.D. preferred. - Master’s or higher in History, but can also be in Classical Studies, Philosophy, or Humanities and/or related field from an accredited university. Requirements - Understand curriculum design documents, standards, and processes. - Knowledge of principles and best practices of curriculum/assessment design and writing. - Strong communication skills. - Clear and effective writing. - Strong editing and review skills. - Tracking tasks to completion with limited oversight and direction. - Accountability to team and project goals. - Proactively raises and addresses schedule and quality concerns. - Demonstrated knowledge of Microsoft Office-style tools, and Windows or MacOS. - Must have strong computer skills. - Maintaining composure in stressful situations. Other - Weekly time commitment: 20-25 hrs/wk (will vary by week). - The project can run between 6 to 9 months. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. - Be available for 1 to 2 working sessions/wk during daytime hours (9-4 pm Central) - includes standing weekly team check-in. - Be open to discussion and collaboration and receptive to feedback. - Be willing to revise content based on feedback. - Respond to communications/requests with reasonable turnaround time. - Attend weekly and ad hoc working sessions consistently. - Complete content deliverables and action items on time consistently.