• Work directly with team lead and client for program best practices and delivery • Deliver renovations and monitor the delivery of new stores by other team members. • Engage the client early on in the design process • Manage Owner Supplied Material orders and tracking • Control the project schedule and align all stakeholders • Maintain an Anticipated Costs Report with accurate and up-to-date project financial tracking • Lead weekly program calls for all active projects • Engage in project specific calls and meetings with specific project teams • Track value add, innovation, and changes • Support the client with organizational and process design • Bring innovation, leadership, and inspiration to everything the team touches • Provide input into resource allocation and budget utilization • Mentor JLL and client employees to support a unified delivery process • Use good judgement to adjust course when necessary to accommodate specific stakeholder practices

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes. • Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards. • Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns. • Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.

Job DetailsJob Location: Round Rock Headquarters RRC Power and Energy - Round Rock, TX 78681Position Type: Full TimeRRC is seeking a talented Drafting Supervisor to help us build the future of U.S. energy production from our Austin/Round Rock Texas office. Remote work locations are also available. RRC is a multi-disciplinary engineering firm that specializes in energy projects, particularly renewable energy, throughout the United States. Founded in 2007, RRC provides a culture where employees are valued while contributing to meaningful projects. This is an opportunity to work at the forefront of the evolving energy production landscape. RRC CORE VALUES Must understand and personify RRC’s core values: Client Satisfaction – understands the goal of always exceeding our client’s expectations Employee Happiness – able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members Quality Work - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously Above and Beyond - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee daily drafting operations, enforce CAD standards, and QA/QC procedures to maintain consistency and accuracy across department deliverables Manage and mentor drafting staff, and collaborate with project managers and field crews to deliver accurate, high-quality survey documents Serve as a technical resource for drafting challenges, providing guidance and support to the team Review and approve deliverables for the team Manage multiple projects and deadlines in a fast-paced environment Ensure compliance with client requirements, regulatory standards, and company guidelines MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Associate or Bachelor’s Degree in Drafting Technology, Surveying preferred Equivalent experience with demonstrated leadership will be strongly considered. 10+ years of survey or civil drafting experience At least 3+ years in a supervisory role Strong technical proficiency in AutoCAD Civil 3D Solid knowledge of NCS, NSPS, FEMA FIRM, and related industry standards Strong leadership, communication, and team management skills High attention to detail and commitment to producing accurate, quality deliverables BENEFITS RRC is committed to investing in talented employees because we recognize that healthy, happy employees provide the best path to sustaining a successful business. RRC offers competitive salaries and benefits for full-time employees, including: Flexible work hours to accommodate work-life balance. Health, dental, and vision insurance 401k matching Bonus eligibility Tuition reimbursement for certain pre-approved education pursuits RRSP matching (Canada), 401k matching (US) RRC thanks you for your interest in joining RRC. Only candidates selected for an interview will be contacted. Visit our website www.RRCcompanies.com for more information. No recruiters or staffing firms please. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Qualifications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Team Lead is responsible for handling escalated calls and providing assistance to floor representatives with job knowledge and complex issues. This position requires critical thinking and problem solving skills. Must be able to calmly and efficiently handle escalated callers and recommend options to resolve customer complaints. Responsible for creating a positive and supportive work environment for call center representatives. Roles & Responsibilities - Serve as the primary escalation point for complex, sensitive, or high‑risk customer calls, ensuring calm, professional, and effective resolution. - Provide real‑time support and guidance to call center representatives on job knowledge, behavioral health protocols, and complex case handling. - Apply critical thinking and problem‑solving skills to evaluate customer concerns and recommend appropriate solutions in alignment with company policy and regulatory requirements. - Handle customer complaints with empathy and professionalism, de‑escalating situations while identifying root causes and long‑term resolutions. - Conduct quality audits and call reviews, providing constructive feedback to improve representative performance and ensure compliance. - Collaborate with supervisors and management to identify training needs, process gaps, and performance trends. - Support project management initiatives, including process improvements, workflow enhancements, and implementation of new tools or procedures. - Utilize systems such as Excel, SharePoint, and QuickBase to track performance metrics, document issues, and maintain reporting records. - Assist with onboarding and ongoing coaching of representatives to promote consistent service delivery and adherence to behavioral health standards. - Foster a positive, supportive, and respectful work environment that encourages teamwork, accountability, and professional growth. - Act as a liaison between frontline staff and leadership, ensuring timely communication of escalations, trends, and improvement opportunities. - Maintain confidentiality and compliance with all healthcare, privacy, and behavioral health regulations. Required Qualifications - 1 + years behavioral health experience - 1+ years auditing experience - 1+ years of call center experience in a health care environment - 6+ months experience in a team lead or similar lead role - 6+ months project management Preferred Qualifications - 2+ years behavioral health experience - 2+ years of call center experience - Proficiency with Excel, SharePoint, QuickBase - Team Support - Supervisor Support Education - High School diploma or GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.