Overview About Care Solutions: Our Care Solutions team unites the powerful capabilities of GuidingCare and Wellframe to transform care delivery and member engagement in healthcare. GuidingCare excels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members. Wellframe complements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future. Internship Program: HealthEdge offers a structured paid 12-week virtual internship program that will allow you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way! You will support the Care Solutions team and will also get exposure to various departments and strategic initiatives through our Discover HealthEdge weekly series. Interns will also participate in our three-day Innovation Challenge and a final internship project presentation to showcase the impact you’ve made. Additionally, we provide workshops focused on resume writing, LinkedIn profiles, interview preparation, and more! Your Impact - Assist with preparing, updating, and publishing release documentation for product updates and enhancements. - Review documentation for gaps and use AI tools (such as Claude) to generate or refine missing content; incorporate responses into polished, accurate documentation updates. - Apply new team style and formatting standards to existing content to ensure consistency across documentation. - Identify duplicate or outdated image files within the documentation library and streamline usage by consolidating references to a single, approved image. - Update existing documentation to improve accessibility, including making images compliant with accessibility standards (ex: alt text, naming conventions, readability). What You Bring - Currently pursuing a degree in Technical Writing, Library Science, Computer Science, Information Technology, or related field - Strong written and verbal communication skills - Experience using Artificial Intelligence (AI) tools (ex: Claude, Copilot, etc.) - Innovative thinker - willing to try new things and propose new ideas - Curious - loves to understand they "why" and ask questions - Motivated - enjoys being busy and contributing to the team - High attention to detail HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US Type of Employment: Internship Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: - Work across multiple time zones in a remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote ** The hourly pay for this position is $25/hour.

Background / Organizational Context Trickle Up (TU) partners with women living in extreme poverty to build economic opportunity and advance inclusion. Since 1979, we have worked with highly vulnerable populations, including refugees and people with disabilities, to support sustainable livelihoods, microenterprise development, and long-term financial and social resilience. Purpose of the Consultancy The Knowledge Management (KM) Specialist will strengthen TU’s capacity to capture, organize, synthesize, and share knowledge across teams and regions. The role focuses on developing and maintaining systems and processes that ensure program knowledge, tools, research, and lessons learned are accessible and used to improve program quality, support learning, and inform decision-making. The KM Specialist will manage and improve TU’s KM system (TULIP), ensuring that knowledge assets are well-organized, searchable, and curated. This includes establishing clear information architecture, metadata and tagging systems, quality control, and lifecycle management processes, as well as addressing documentation gaps in collaboration with teams. The role will also foster a culture of learning by facilitating cross-regional exchanges, coordinating learning events, and synthesizing research and program insights. This includes developing and curating knowledge repositories on priority themes such as climate adaptation, gender transformative programming, and market-based approaches. Scope of Work (SOW) / Responsibilities KMSystem Development and Maintenance   - Manage and continuously improve TULIP's KM system (TULIP), including policies, processes, and infrastructure that support effective knowledge capture, organization, and use. - Design and maintain TULIP’s information architecture, including taxonomy, tagging, and navigation systems, to ensure knowledge assets are easily searchable and accessible. - Organize and manage technical tools and program documentation, ensuring assets from global, regional, project, and technical assistance efforts are properly curated and maintained with appropriate version control. - Develop and implement lifecycle management processes, including archiving outdated materials, removing duplicates, and maintaining a streamlined and up-to-date repository. - Conduct periodic content reviews to identify gaps and strengthen documentation and knowledge assets. - Collaborate with teams across the organization to ensure tools, research, and lessons learned are systematically documented and stored. - Establish and maintain quality-control standards to ensure that assets are clearly labeled, categorized, and consistently managed. - Coordinate with technical consultants as needed to address system issues and improvements. - Build staff capacity to use TULIP effectively through guidance, orientation, and ongoing support. Knowledge Capture, Curation, and Synthesis - Identify knowledge gaps and support the development of relevant knowledge assets in collaboration with teams. - Capture and document program lessons learned, implementation insights, and technical innovations. - Curate and synthesize internal and external knowledge into accessible formats such as briefs, summaries, and thematic resources to inform program design and strategy. - Support the documentation and organization of tools and learning generated through technical assistance to partners and clients. - Develop and maintain thematic knowledge repositories on priority topics, including climate adaptation, gender transformative programming, and market-based approaches. - Disseminate knowledge assets internally and externally to strengthen learning, program quality, and collaboration. Organizational Learning and Knowledge Sharing  - Facilitate knowledge sharing and collaboration across TU teams and regions. - Lead cross-regional learning exchanges to share program innovations, lessons learned, and emerging evidence. - Coordinate the quarterly all-staff learning series, including topic selection, session organization, and documentation of key insights. - Support the synthesis and dissemination of research, program evidence, and sector knowledge. - Promote the use of knowledge assets to support adaptive management and program improvement. - Maintain internal communications on KM resources and support engagement with external communities of practice (CoP). Internal Relationships  - Liaise with the Global and Senior Management Teams to align knowledge systems with organizational priorities. - Work with regional and technical teams to ensure knowledge assets are captured, organized, and usable. - Collaborate with project teams to ensure tools, research, and documentation are systematically stored and accessible. - Support staff to integrate KM practices into routine program implementation and learning processes. External Relationships  - The KM Specialist will collaborate with technical consultants, including the global CoP, to support the technical management of the KM system as needed.  - The role will also liaise with external technical CoP and knowledge networks to strengthen knowledge exchange and learning.  Deliverables and Timeline - KM System Assessment and Improvement Plan for TULIP: July 2026 - Revised information architecture and repository structure for TULIP: August 2026 - Repository Organization and Content Lifecycle Management: September 2026 - KM guidance and user support materials: October 2026 - Facilitation of cross-regional knowledge exchange sessions: First exchange scheduled in July 2026, ongoing - Quarterly organizational learning events: First learning event scheduled in August 2026, ongoing - Curated knowledge repositories on priority themes: September 2026, ongoing - Knowledge synthesis products: October 2026, ongoing  All deliverables must meet TU's quality standards and be approved by the designated supervisor. Duration and Level of Effort (LOE) - Contract Period: May 15, 2026 – May 14, 2026 - Level of Effort: Up to 85 days over the contract period - Consultant may work remotely. Location & Travel Requirements - Primary location: Remote - Travel: Up to 15%, subject to organizational policies and prior approval - All travel expenses must be pre‑approved and will be reimbursed in accordance with TU’s travel policy. Required Qualifications Education requirements - Master’s degree in organizational development, KM, learning, information management, or a related field. Experience requirements - Minimum seven years of experience in KM, organizational learning, or knowledge systems. - At least five years of experience working in the INGO sector supporting learning, knowledge sharing, or KM systems. - Experience designing, managing, or improving digital knowledge repositories, including SharePoint or other Microsoft 365 platforms. - Experience facilitating organizational learning initiatives such as CoP, knowledge exchanges, or learning events. - Experience administering SharePoint-based systems, including document libraries, metadata or tagging structures, and user support. Knowledge and skills - Strong understanding of KM approaches, including knowledge capture, organization, synthesis, and dissemination. - Strong working knowledge of SharePoint and Microsoft 365 environments, including document libraries, metadata, search functionality, and permissions management. - Ability to structure digital knowledge repositories and information architecture to ensure knowledge assets are well organized and easily accessible. - Strong research, synthesis, and writing skills with the ability to translate complex information into clear and accessible knowledge products. - Experience with livelihoods, economic inclusion, and/or Graduation Approach programming preferred. Behavioral competencies - Strong interpersonal and collaboration skills with the ability to work across diverse teams and cultures. - Ability to manage competing priorities, work independently, and meet deadlines. - Highly organized, results-oriented, and able to work effectively with limited resources. - Excellent research, writing, and analytical skills. Language - Spanish language skills are a plus Application Process Interested consultants should submit the following: - CV or resume - Cover letter describing relevant experience and approach - Daily rate (required) Click the "Apply" button to submit the required materials. The application deadline is April 1. Applications will be reviewed on a rolling basis until the position is filled. Diversity, Equity, and Inclusion Statement TU is committed to diversity, equity, and inclusion. We strongly encourage applications from individuals of all backgrounds, particularly those with lived experience related to our mission.

• Interview subject-matter experts to gather information for technical documentation and training content development. • Work with Product Managers and Customer Success teams to develop and review technical content that supports both documentation and training objectives. • Create and maintain comprehensive user training materials including step-by-step guides, interactive tutorials, video-based learning modules, and assessment tools designed to accelerate user proficiency and platform adoption. • Develop multi-modal training content that accommodates different learning styles including visual learners, auditory learners, and hands-on practitioners through varied content formats and delivery methods. • Create and maintain technical documentation and tutorial videos for customers to support OSV's products and services. • Design progressive learning pathways that guide users from basic platform orientation through advanced feature utilization, ensuring logical skill progression and knowledge retention. • Respond to internal requests for documentation additions and updates while maintaining focus on training effectiveness and user experience. • Collaborate with training teams to ensure written materials support live training sessions, webinars, and certification programs with consistent messaging and complementary content. • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, training materials, and interactive learning content. • Utilize AI tools and technologies to enhance content creation efficiency, personalize training materials, and automate content updates based on product changes and user feedback. • Track any updates or changes to OSV's products and services in our change log and release notes, ensuring training materials remain current and accurate. • Measure training content effectiveness through user analytics, feedback collection, and performance metrics to continuously improve learning outcomes and user satisfaction. • Define and advocate for changes to our documentation formats and publishing technologies with particular focus on interactive learning capabilities and multimedia content delivery.

Title: Publication Specialist Location: La Crosse United States Job Description: Position Summary Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. As an open-access institution, we proudly serve learners from all walks of life, recognizing that diverse backgrounds and lived experiences enrich our community and strengthen our mission. We are committed to creating a sense of belonging where everyone feels empowered to be themselves and supported in their personal and professional growth. This means actively identifying and removing barriers to opportunity and providing pathways to social and economic advancement. Western is deeply connected to the communities we serve, and we believe in the power of education to drive positive change. We seek individuals who are passionate about teaching and learning, dedicated to student success, and eager to collaborate in building a more vibrant, equitable community. If you share these values and are ready to make a meaningful impact, we invite you to explore this opportunity at Western. Summary of Position: The OER Publishing Specialist supports open education work at Western Technical College as a member of the Library Services team in the Learning Commons. The Specialist provides support to librarians and faculty in designing, developing, adapting, and publishing open educational resources and related ancillary learning resources in a variety of formats. With a focus on cohesive design, usability, accessibility, and open access, the specialist identifies, uses, and creates openly licensed elements as well as edits, typesets, and formats content to prepare for publication. This position is a part-time (15-20 hrs/wk) non-benefit eligible position with an end date of 06/30/2027. This position would also be eligible for remote/hybrid option and would have flexible scheduled hours. Essential Functions - Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required. - Perform office functions that may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments. - Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department. - Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success. - OER Publication Support - Supporting Action/Task May Include: - Support the development and publication of open educational resources (OER) using LibreTexts, Office 365, and other publishing platforms as needed - Research, curate, and/or create text and graphic elements for use in OER - Compose, review, and edit educational content in various formats and platforms - Review and/or edit layouts, drafts, and information to check for content, cohesion, readability, usability, and style - Ensure materials meet accessibility standards and best practices - Serve as point of contact for selected projects and provides guidance, training, and support for faculty authors regarding the OER creation process - Identify and provide guidance on issues associated with intellectual property and copyright Qualifications Minimum Qualifications: - Associate degree in related field OR - Education in related field combined with appropriate occupational experience totaling 2 yrs. OR - Related occupational experience totaling 2 yrs. Preferred Qualifications: - Publishing, Graphic Design, Course Design, Copyright, library and/or OER background Special Instructions/About Western This position reports to: Manager - Learning Commons Hourly rate: $20.00 Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire) Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees. Annual Security Report (Clery Act) An Equal Opportunity/Access/Employer And Educator Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation, please contact the EEO/AA Compliance Officer at (608)785-9274. Non-Discrimination Notice Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to: John Heath Director of Human Resources Western Technical College 111 7th Street North La Crosse, WI 54601 608-785-9464 WI Relay: 711