Overview Part Time Switchboard Operator - Remote After 1 month training period Position Highlights: - Hours: Friday 9a - 1p, Saturday and Sunday 8a - 5p Training onsite at Corporate Office in Downers Grove for 4 weeks - - Training Hours for the first 2 weeks is Full Time Monday through Friday 8:30a-5p - Remote offered after completion of training program Part Time Benefits: - Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. - Access to a mental health benefit at no cost. - $2,625 Tuition Reimbursement per year. - Immediate 401(k) match. - 16 hours paid volunteer time off. - A culture committed to community engagement and social impact Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions. Responsibilities - Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.) - Approximately 180 - 300 inbound calls - Follow HIPAA policy and procedures - Understand and support the department policies and procedures - Paging of clinical staff - Follow paging protocols - Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login - Verifying and cancelling appointments - Escalation of clinical patient inquires when necessary to appropriate physician site/department Qualifications Education - High School diploma or GED required - Excellent communication and organization skills - Previous call center and/or medical scheduling experience preferred - Knowledge of healthcare terminology a plus - Basic computer program and keyboard typing knowledge Years of Experience - One to two years of successful call center or scheduling in a healthcare central scheduling department ideal. - Experience in typing, use of keyboard and computer entry. - Familiarity with Microsoft Word and windows-based programs. The compensation for this role includes a base pay range of $16.30-$24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

• Tu labor será contactar a personas en México y Latinoamérica que han solicitado información sobre nuestros programas académicos. • Asesorarlos sobre el programa ideal para ellos y cerrar su inscripción.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: "PA residents only" Join our Call Center team and work in a collaborative environment with our pharmacy team! Geisinger offers Pharmacy Technicians up to a $5000.00 sign-on bonus for eligible candidates (full-time). Join our team at Geisinger Enterprise Pharmacy! You can find your passion for caring and innovation as a team member in our state-of-the-art pharmacy departments.  Our mission is to provide exceptional patient care through innovative, efficient, and high-quality pharmacy services. Job Duties: - You’re ready for your next challenge, the kind that only a nationally recognized healthcare system can provide. At Geisinger, leading healthcare change starts with collaboration, community, and lifelong learning. From our entry-level Pharmacy Technician I positions to advancement to certification and leadership roles, we give our pharmacy technicians the tools to succeed and build a career with lasting impact. The pharmacy technician works as an entry-level position focused on medication delivery and inventory management. The position has basic patient/provider service responsibilities through communication and message retrieval. - Provide patient/provider/customer care. - Use the pharmacy computer system to facilitate patient care. - Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist. - Prepare and label medications appropriately for distribution. - Retrieve, review, and perform inventory management for medications and supplies in the pharmacy. - Maintain pharmacy records. - Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies. - Participate in the onboarding and training of new pharmacy personnel. - Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details: Certified Pharmacy Technicians will be considered at appropriate compensation and sign-on bonus. - Hiring incentive: Up to $3,000 sign-on bonus paid over 2 years if not certified. $5000.00 sign-on bonus if certified. Certain stipulations apply. - Hours: Will be reviewed in interview Geisinger cares about not only its patients and members, but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity - Full benefits (health, dental and vision) starting on day one - Three medical plan choices, including an expanded network for out-of-area employees and dependents - Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) - Company-paid life insurance, short-term disability, and long-term disability coverage - 401(k) plan that includes automatic Geisinger contributions - Generous paid time off (PTO) plan that allows you to accrue time quickly - Up to $5,000 in tuition reimbursement per calendar year - MyHealth Rewards wellness program to improve your health while earning a financial incentive - Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones - Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance. Education: High School Diploma or Equivalent (GED)- (Required) Experience: Certification(s) and License(s): Certified Pharmacy Technician within 2 years - Pharmacy Technician Certification Board (PTCB or NHA)Pharmacy Technician Certification Board (PTCB or NHA) Skills: Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Potential Anticipated Backfill-Remove this before posting. Position Summary This is a full-time field-based telework position, in Ohio. This position requires the ability to travel within the assigned region of Ohio to member homes and other requested member locations, up to 50% or more of the time. Applicants must reside in central or southeastern Ohio. Preferred counties: Franklin, Ashland, Athens, Coshocton, Delaware, Fairfield, Fayette, Gallia, Guernsey, Highland, Hocking, Holmes, Jackson, Knox, Licking, Meigs, Morgan, Morrow, Muskingum, Noble, Perry, Pickaway, Pike, Richland, Ross, Vinton, Washington and Wayne. Monday-Friday 8-5pm with flexibility needed to work later to meet member needs. Business Overview As part of the bold vision to deliver the “Next Generation” of managed care in Ohio Medicaid, OhioRISE will help struggling children and their families by focusing on the individual with strong coordination and partnership among MCOs, vendors, and ODM to support specialization in addressing critical needs. The OhioRISE Program is designed to provide comprehensive and highly coordinated behavioral health services for children with serious/complex behavioral health needs involved in, or at risk for involvement in, multiple child-serving systems. The Care Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. Fundamental Components: • Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems. • Evaluation of Members: o Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. o Coordinates and implements assigned care plan activities and monitors care plan progress. • Enhancement of Medical Appropriateness and Quality of Care: o Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. o Works collaboratively with the members' Child and Family Teams. o Identifies and escalates quality of care issues through established channels. o Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. o Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. o Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. o Helps member actively and knowledgably participate with their provider in healthcare decision-making. o Serves a single point of contact for members and assist members to remediate immediate and acute gaps in care and access. • Monitoring, Evaluation and Documentation of Care: o Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Required Qualifications - 2+ years of experience in behavioral health, social services, or human services - 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint). - 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers. - 2+ years experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development. - 2+ year of experience with Ohio delivery systems, including local community networks and resources. - Willing and able to travel within the assigned region up to 50% of the time; Some travel to the New Albany office may be required for trainings/meetings: - Reliable transportation required - Mileage is reimbursed per our company expense reimbursement policy - Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed. - Bachelor’s degree or non-licensed master level clinician required - Must reside in Ohio Preferred Qualifications - Case management and discharge planning experience. - Managed Care experience. - Medicaid experience. Education Bachelor’s degree or non-licensed master level clinician required, with either degree being in behavioral health, human services, health services, or public health preferred. (i.e. psychology, social work, marriage and family therapy, counseling, juvenile justice). Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.