Role Description The Client Manager is responsible for supporting clients and building relationships externally and internally across all agency disciplines. This role serves as the link between client and agency, always going above and beyond to demonstrate SA’s ability to deliver client results. This role is also responsible for advising and consulting clients on business marketing plans and spend to maintain the growth and retention of client work. We are looking for someone to work remotely but located in the Omaha, Nebraska area. - Main contact for client questions and requests, makes suggestions and recommendations that result in building client relationship and business. - Communicate and collaborate with disciplines in the organization to facilitate client requests and ensure client success. - Proactively seek opportunities and anticipate client needs to grow client business as well as SA’s. - Analyze past results and review data in dashboards to draw high level conclusions and work alongside DRI to establish insights and course of action. - Build presentation decks with appropriate content and present marketing research, plans and executions to client teams. - Execute client billing with understanding of client financials and impact to SA’s business. Qualifications - Bachelor's degree required. - Minimum of 2 years in Marketing or related experience. Requirements - Foundational knowledge of marketing tactics and campaigns to articulate strong recommendations. - Knowledge and understanding of budgets and financials for client execution and growth. - Knowledge and comprehension of multi-channel media (print, digital, social). - Strong oral and written communication skills. - Effective time management in a professional setting. - Ability to work independently and in a team environment; must be resourceful and self-motivating. - Must have strong teamwork and collaboration skills. - Must be able to work in a fast-paced environment. - Strong supporter of SA’s desired culture. - Physical – Reasonable accommodation may be made to enable individuals diverse abilities to perform essential functions. - Travel – Occasional travel. Company Description We are proud to be one of only 25 agencies nationwide, and the first in the Midwest, to earn the 4A’s Workplace Enlightenment Certification, and we couldn’t have done it without our associates, who participated in digital learning sessions on race, ethnicity, gender, sexuality, age, disabilities, and faith. At SA, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. Don’t meet every single requirement for this role? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Because we are fully committed to our culture of diversity and inclusion, one that reflects the clients we serve and communities we work in, if you’re excited about this role but your qualifications don’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Own day-to-day performance of Return Bar locations, ensuring strong execution across key metrics • Develop and enhance performance tracking and reporting; proactively identify and address performance deviations • Serve as the primary point of contact for escalations from Hubs and CX/CSM • Establish feedback loops to ensure recurring issues are addressed through durable process or product improvements • Conduct regular Return Bar visits to assess execution and customer experience • Develop and standardize a repeatable framework for site visits and audits • Synthesize findings into actionable insights and share with internal teams and partners • Translate field insights into actionable recommendations that improve efficiency, accuracy, and partner experience

Benefits: - Health insurance BVA Bears IT Solutions is seeking a Senior Engagement Lead for both MD area as well as PA area. These positions are full-time, remote role with travel to other Government or Contractor facilities as required in PA and MD. The average workday is 8 hours and the window in which those 8 hours may be scheduled is between 6:00am hours and 6:00pm hours eastern time, Monday through Friday except for Government Holidays with the core hours (9am to 3pm) being covered. As a Senior Engagement Lead, your responsible for the executive‑level leader responsible for guiding the City’s Procurement Transformation Initiative from a stakeholder, governance, and project‑leadership perspective. This role ensures strategic alignment, facilitates executive decision‑making, manages cross‑department engagement, and provides senior oversight across major project phases including Current State Assessment, Benchmarking integration, Future State visioning, and development of the Transformation Roadmap. Working closely with City leadership and project team members, the Senior Engagement Lead ensures all deliverables meet expectations for clarity, quality, and usability. Key Responsibilities: - Executive Leadership, Strategic Direction & Oversight - Stakeholder Engagement & Executive Facilitation - Benchmarking Integration & Synthesis - Future State Model & Roadmap Facilitation - Deliverables Review & Executive Communication - Compliance, Documentation & Program Standards Basic Qualifications: - Senior executive or senior management consulting experience. - Proven background in large-scale transformation initiatives. - Strong facilitation and stakeholder engagement skills. - Experience presenting to and advising executive leadership. Specialized Experience: - Executive Leadership & Strategic Thinking - Stakeholder Engagement & Communication - Program Governance & Facilitation - Decision Support & Issue Framing - Executive Communication & Presentation - Documentation & Quality Assurance Preferred Qualifications: - Public-sector or municipal consulting experience. - Experience guiding governance design or organizational change initiatives. U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role. Equal Employment Opportunity: BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. ​ Flexible work from home options available.

• Manage the relationship with existing accounts • Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts • Serve as the primary interface for all products and services • Create demand for the organization's products and services by working with National & Regional accounts • Conduct regular status and strategy meetings with the customers to understand their needs