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Security Operations Manager
Location
United States
Posted
93 days ago
Salary
$150K - $180K / year
Seniority
Senior
Job Description
Security Operations Manager
Aya Healthcare
• You will report to the VP, Information Security. • Own the execution and continuous improvement of Aya Healthcare’s enterprise Security Operations program. • Lead a blended security operations model combining internal analysts, nearshore/offshore resources, and managed service providers. • Establish clear operating models, escalation paths, staffing coverage expectations, and accountability across all SecOps resources. • Serve as the primary owner of ServiceNow Security Incident Response (SIR) workflows, data models, and operating procedures. • Design, implement, and continuously improve SIR playbooks to automate triage, enrichment, containment, and response actions. • Drive automation that reduces manual analyst effort and improves MTTD, MTTR, and MTTC through standardized playbook execution. • Ensure incidents are consistently triaged, investigated, documented, and remediated using ServiceNow SIR. • Oversee detection and response capabilities across EDR and SIEM platforms, ensuring high‑quality signal ingestion and routing into SIR. • Operate confidently across Microsoft Azure security capabilities available through Microsoft E5 environments (e.g., Defender, Sentinel). • Define, track, and improve MTTx metrics, using data to prioritize automation and process improvements. • Lead post‑incident reviews and ensure lessons learned translate into improved detections, playbooks, and response procedures. • Manage, coach, and develop security operations personnel while fostering a high‑energy, accountable team culture. • Act as a trusted escalation point during security incidents and clearly communicate operational risk and response status to leadership.
Job Requirements
- 5+ years of experience in Security Operations, Incident Response, or SOC‑related roles.
- 2+ years of direct experience managing and operating ServiceNow Security Incident Response (SIR), including workflow ownership and playbook design.
- Demonstrated experience designing or operating incident response automation and playbooks within SIR or SOAR‑like platforms.
- Hands‑on experience integrating EDR platforms (e.g., Microsoft Defender and/or CrowdStrike Falcon) with ServiceNow SIR.
- Strong experience operating and managing EDR and SIEM solutions in an enterprise environment.
- Strong hands‑on experience with Microsoft Azure security solutions, including capabilities available through Microsoft E5 subscriptions.
- Demonstrated experience managing and improving MTTx metrics (e.g., MTTD, MTTR) to drive operational change.
- Proven experience leading security operations teams, including internal staff and external service providers.
- Strong incident leadership, communication, and decision‑making skills with the ability to influence across teams.
Benefits
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves.
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited DTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
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Cybersecurity Operations Analyst IV
ExpansiaJHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform focused on delivering high-impact technologies, technology-enabled services, and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation.
Role Description As a Cybersecurity Operations Analyst IV, you will provide expert-level cybersecurity support across cloud and enterprise computing environments. You will: - Apply advanced knowledge of cybersecurity concepts, processes, practices, and procedures to perform technical assignments and ensure the protection of systems, networks, and data. - Support the integration and implementation of secure computer system solutions aligned with organizational security policies and mission requirements. - Work with engineering and infrastructure teams to evaluate security requirements, identify vulnerabilities, and recommend mitigation strategies to strengthen the overall security posture. - Weigh business needs against cybersecurity risks and clearly communicate security implications to both technical and non-technical stakeholders. Responsibilities - Support enterprise Cybersecurity standards. - Develop and implement Cybersecurity standards and procedures in accordance with government regulations. - Coordinate, develop, and recommend security processes. - Recommend Cybersecurity solutions to support customers’ requirements. - Identify and report security violations. - Recommend and satisfy Cybersecurity requirements based upon the analysis of CSPP, policy, regulatory, and resource demands. - Support customers at the highest levels in the development and implementation of processes and policies. - Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. - Support design and development of security features for system architecture requirements. - Analyze and make recommendations of security requirements for computer systems which may include mainframes, workstations, and personal computers. - Support design, development, engineering, and implementation of solutions that meet CSPP requirements. - Provide integration and implementation of the computer system security solution. - Analyze general Cybersecurity-related technical problems and provide basic engineering and technical support in solving these problems. - Support vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. - Perform all procedures necessary to ensure the safety of information systems data assets and to protect systems from intentional or inadvertent access, theft, or destruction. - Ensure that all information systems are functional and secure. - Ensure cyber monitoring is performed timely and cyber responses occur within established processes/procedures. - Support efforts for critical processes outside of normal hours to include nights, weekends, and holidays. - Deploy rapid response to quickly resolve cyber events. - Communicate with senior customer stakeholders on reporting metrics (e.g., number of events, average time to respond, affected applications or platforms, etc.). - Prepare and distribute cyber/IA required reporting. - Ensure 100% of planned hours are worked and recorded. - Identify and forward to leadership any opportunities that could lead to growth within your work area. - Participate in growth efforts as requested. - Ensure all contractual deliverables are met or exceeded to the customer's satisfaction. - Complete personal PDP and attend staff meetings and Storytime (with camera on). - Build productive and positive professional relationships with clients within your program. - Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements. 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Preferred Additional Qualifications - Hands-on experience with public or private cloud deployments. - Knowledge of IT infrastructure best practices and industry standards. - Experience in network and domain administration. - Familiarity with cloud-based automation tools and methodologies. - Strong analytical and troubleshooting skills. - Experience with Agile development methodologies. Benefits - Competitive compensation. - Health and wellness programs. - Income protection. - Paid leave. - Retirement and savings. - Learning and development opportunities. Company Description JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform focused on delivering high-impact technologies, technology-enabled services, and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. 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• Provide security monitoring and incident response of cyber security events in a highly available Security Operation Center (SOC) that supports internal and external customers • Be part of a SOC on-call rotation during weekends (every fourth weekend) • Monitor and analyze Security Information and Event Management (SIEM) alerts to identify security issues for remediation and investigate events and incidents • Operate security tools like CNAPP, EDR, SIEM, DLP, various AI tools, vulnerability management solutions, and others • Develop correlation rules to expand our threat detection capability; enrich the rules with threat intelligence • Automate repetitive tasks by utilizing AI and traditional automation through API interfaces • Perform threat hunting to proactively detect incidents • Liaise with GRC and Product Security to mitigate risks in both enterprise and production environments • Investigate, document, and report on information security issues and emerging trends.



