• Improve the quality and reliability of our AI moderation systems; • Work with large-scale user-generated content; • Optimize LLM prompts used for automated moderation of photos, profiles, and conversations;

• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure. • Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems • Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients • Collaborate with L1 support and development teams to address complex technical challenges. • Conduct routine maintenance checks on existing automations to ensure optimal performance. • Coordinate operations and maintenance activities for large client accounts • Test and optimize the software design, code, and reusability of our automation artifacts • Apply and further develop best practices for developing automation solutions • Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules • Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

• Develop and enhance the company's Machine Learning (ML) platform, ensuring that foodlovers can build ML models efficiently and effectively. • Provide support to platform users, ensuring service stability and continuity. • Maintain effective communication with stakeholders, fostering collaboration and mutual understanding.

• Serve as a servant leader and coach for the Agile Release Train (ART) • Facilitate communication with stakeholders • Manage impediments • Foster continuous improvement • Collaborate with Product Management, System Architects, and Business Owners