Job Title: Customer Service – Booking Hotels | Work From Home Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the team! $40,000 - $70,000 a year

What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What’s so great about working on Calendly’s Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day. Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours. A day in the life of a Customer Support Specialist at Calendly You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team. On a typical day, you will be working on: - Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience - Help our customers schedule more meetings - Take a consultative approach to problem-solving - Maintain fantastic written communication skills - Be a Calendly product, use-case, and scheduling industry expert - Patiently empathize with customers with every interaction - Attend ticket audits and receive active feedback on a regular basis - Document & advance customer and internal issues appropriately - Go above and beyond to serve our customers and your team (be a self-starter) - Use your technical savviness and resourcefulness to assist customers relatively autonomously - Take ownership over the customer experience you provide What do we need from you? - 1+ years of experience in software (SaaS) customer support - Technical software troubleshooting skill and experience - Live Chat or Phone customer support experience a plus - Someone who thrives in a challenging, fast-paced environment and enjoys helping people - A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company - Drive and ability to thrive in a metrics-focused role and team environment - Phenomenal written and verbal communication skills - Outstanding time management skills - Someone who works collaboratively with a passionate, customer-centric team - Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact. Available shifts In order to best serve our customers globally, and to support multiple time zones, seven days a week. - This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 4pm - 1am EST. Tier 1 Hourly $19.62—$26.55 USD Tier 2 Hourly $19.62—$26.55 USD Tier 3 Hourly $19.62—$26.55 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: - Tier 1: San Francisco, CA, San Jose, CA, New York City, NY - Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. - Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Were looking for a service-driven Remote Client Support Specialist to help deliver an exceptional client experience within a structured, advisor-led service model. This fully remote position is perfect for someone who enjoys helping others, staying organized, and ensuring every detail is handled with care. In this role, youll partner closely with assigned advisors to support clients throughout their experience — answering questions, coordinating details, and keeping everything on track behind the scenes. If youre professional, dependable, and thrive in a process-driven environment, this opportunity offers flexibility and long-term growth potential. What Youll Do: - Provide responsive support to clients through their assigned advisor - Answer questions and deliver clear, accurate information - Assist with scheduling, confirmations, and follow-up communication - Maintain organized client records and documentation - Ensure timely updates and a seamless overall experience What Were Looking For: - Strong written and verbal communication skills - Customer service or administrative experience preferred (not required) - Detail-oriented and comfortable managing multiple tasks - Self-motivated and able to work independently in a remote setting - Tech-comfortable and quick to learn new systems - Must be a citizen of the US, Uk, LATAM, Spain or Australia Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing team support - Clear systems and processes provided - Opportunity for professional growth within a collaborative environment

We are seeking a professional and dependable Virtual Service Representative to provide remote support by assisting clients, managing service requests, and ensuring clear and timely communication throughout the customer experience. This position plays an important role in helping maintain organized workflows and delivering responsive, high-quality support in a fully remote environment. In this role, you will communicate with clients to answer questions, gather information, provide updates, and help coordinate next steps related to services and scheduling. You will also maintain accurate records within internal systems and ensure that requests are handled efficiently and professionally. This opportunity is ideal for individuals who enjoy helping others, staying organized, and working independently while following structured processes. Key Responsibilities - Respond to client inquiries and provide helpful, timely support - Assist with service requests, scheduling coordination, and general client updates - Maintain accurate records and documentation within internal systems - Monitor requests and follow up to ensure all details are completed - Communicate clearly and professionally with clients and team members What Were Looking For - Strong communication and customer service skills - Organized with strong attention to detail - Comfortable working independently in a remote setting - Reliable, professional, and comfortable using online systems and digital tools - Ability to follow processes and apply training effectively Previous experience in customer service, administrative support, or scheduling is helpful but not required. - Must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions. Why This Role Stands Out. - 100% remote work environment - Structured training and ongoing support - Opportunity to develop valuable client service and coordination skills - Supportive and collaborative team environment