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Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.
Business Information Security Officer
Location
United States
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Business Information Security Officer
Omilia - Conversational Intelligence
• Serve as the primary security contact for Sales, Customer Success, Legal/Contracts, Product, and Professional Services — acting as a security advisor embedded in commercial and delivery workflows. • Attend key deal reviews, QBRs, and customer onboarding sessions to provide security context and remove blockers caused by security uncertainty. • Translate cyber security standards and policies into actionable guidance for non-security teams; bridge the gap between the CISO’s policy layer and day-to-day business operations. • Own the security governance framework for Omilia’s AI product features: generative AI tools (Pathfinder, miniApps), LLM integrations, agentic execution pipelines, and voice biometric systems. • Lead the security review process for new AI feature releases, including threat modelling, data handling assessment, and compliance gap analysis (EU AI Act, NIST AI RMF). • Establish and maintain an AI risk register covering model input/output risks, training data provenance, inference security, and human-in-the-loop control adequacy. • Represent Omilia in AI security discussions with enterprise customers and prospects who are subject to AI governance mandates (DORA, EU AI Act, internal AI ethics boards). • Own the security questionnaire process end-to-end: triage, response, evidence pack assembly, and customer sign-off. Target: sub-5-day turnaround for standard RFPs. • Maintain and continuously improve the master security response library, aligned to current certifications (FedRAMP, SOC 2 Type II, ISO 27001, PCI-DSS, HIPAA, GDPR). • Participate in contract security exhibit negotiations, advising Legal on what Omilia can operationally commit to vs. what requires escalation or commercial pushback. • Support customer audits, penetration test disclosure requirements, and on-site/virtual security review sessions. • Drive adherence to Omilia’s internal security policies across business units: data classification, acceptable use, third-party risk, incident reporting obligations. • Run targeted security awareness programmes for non-technical staff, with specific focus on data handling, phishing resilience, and AI tool usage policies. • Identify and escalate systemic non-compliance patterns to the CISO; propose pragmatic remediation plans that do not block business operations. • Maintain the internal security risk register for business-unit-owned risks (as distinct from technical/platform risks owned by Cloud Security). • Manage the security assessment lifecycle for new vendors, subprocessors, and integration partners, ensuring DPA and Security Exhibit obligations flow down appropriately. • Monitor existing subprocessor security posture and flag material changes (e.g., a CCaaS partner changing their cloud provider or incident disclosures). • Support the OEM and reseller channel on security onboarding: ensure partner-side obligations are understood and operationalised.
Job Requirements
- 6+ years in information security, with at least 2 years in a BISO, security business partner, or GRC-facing role at a SaaS or technology company.
- Strong working knowledge of PCI-DSS, SOC 2, ISO 27001, HIPAA, and GDPR as they apply to a cloud service provider selling to regulated enterprise customers.
- Experience managing enterprise security questionnaires and RFP security sections at volume — ideally for deals with banks, insurers, utilities, or government buyers.
- Demonstrated ability to work across commercial, legal, and technical functions without formal authority; strong stakeholder management and influencing skills.
- Familiarity with AI governance frameworks: EU AI Act (basic awareness of high-risk classification), NIST AI RMF, or internal AI ethics/risk policies.
- Strong written communication: able to produce clear, accurate security responses for both technical and non-technical audiences.
- Professional certification: CISM, CRISC, CISA, or CISSP. ISO 27001 Lead Implementer/Auditor is a plus.
Benefits
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
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