• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use Global Distribution System (GDS) - Sabre • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We are looking for a CX Enablement & Operational Change Management Specialist to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines operational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies. The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams. Key Responsibilities: - Support operational change initiatives related to CX platform adoption, helping teams transition to new tools, processes, and operating models. - Contribute to change communication and adoption strategies for platform rollouts, feature releases, and operational updates. - Design and deliver enablement programs that support onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies. - Develop learning materials such as playbooks, guides, presentations, and e-learning content explaining contact center operations, platform capabilities, and best practices. - Facilitate live and virtual training sessions for internal teams and clients, ensuring a clear understanding of platform features and operational workflows. - Collaborate with CX Delivery, Customer Success, and Technical teams to ensure enablement content reflects real implementation scenarios and business priorities. - Monitor training participation, knowledge retention, and platform adoption indicators, using insights to continuously improve enablement programs. - Maintain learning materials in LMS platforms and knowledge bases, ensuring content remains current with platform updates. Qualifications - 3-5 years of experience in enablement, training, organizational change management, or CX transformation programs. - Proven experience designing and delivering learning programs for technology platforms or CCaaS products. - Strong facilitation skills with experience in training hybrid or distributed teams. - Ability to explain complex technical topics in a clear and structured way. - Strong collaboration skills and experience working with cross-functional stakeholders. - Experience with LMS platforms, e-learning authoring tools, or enablement systems. Domain Experience (Strongly Preferred) - Experience working with Genesys Cloud CX enablement, training, or implementation. - Understanding of contact center operations and CCaaS environments. - Experience supporting the adoption of cloud contact center platforms during migrations or platform transformations. - Experience with additional CCaaS platforms is a strong plus. Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

• Work in Amadeus to support our B2B customers in their Business Travels • Liaise with suppliers and partners to resolve booking issues • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests • Resolve problems by applying established Perk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough • Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way! • Document and share customer feedback to help refine service delivery. • Support the team in achieving retention and satisfaction goals specific to the NAM market. • Help define and establish best practices together with the rest of the team in sales, operations and customer care • Stay up-to-date with new features and product launches in Perk - there are lots, so be prepared for some serious innovation!

Role Description UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Under Women’s Economic Empowerment (WEE), UN Women Uganda focuses on programmes that provide technical, financial and opportunities for business development targeting women emerging entrepreneurs to own, manage and benefit from small medium and large enterprises in a profitable and sustainable manner. This includes: - Providing opportunities for women and young girls to access sustainable livelihoods. - Strengthening the capacity of financial systems to empower young women and their allies. - Strengthening the capacity of public and private sector employers to adapt practices and policies that promote decent work and socio protection policies for the vulnerable and marginalized populations. This consultancy assignment is guided by this background and will be focused specifically on supporting the expansion of partnerships for the Country Office focused primarily on Women’s Economic Empowerment and Disaster Risk Reduction (DRR), but also on cross-cutting priorities including Humanitarian Action and Women, Peace and Security. It will also support the start-up of small WEE-focused projects. The consultant will be reporting to the Programme Specialist for Humanitarian Action (WEE Focal Point). Qualifications - Master’s degree or equivalent in economics, social sciences, Gender Studies, Law, Political Science, Development Studies or closely related fields. - A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. - A project/programme management certification would be an added advantage. Requirements - At least 2 years of progressively responsible experience at the national or international level in programmes to advance women’s economic empowerment and DRR. - Experience contributing to resource mobilization on women’s economic empowerment (concept notes, proposals). - Experience designing and implementing gender-responsive programming, particularly in an East African context, is an asset. - Experience in working with local and national partners to design and implement capacity strengthening initiatives is an asset. - Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages. - Experience working with UN agencies is an added advantage. Benefits - This is a home-based consultancy, with an expected full-time level of input throughout the consultancy period. Company Description In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. - It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.