Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Requirements - We are looking for individuals who are serious about remote work, willing to become licensed, and ready to interview this week. Benefits - 100% Remote - Full training program - Licensing guidance and support - Advancement opportunities - Supportive leadership team

As an Outreach Specialist, you are at the front door of the Motion MSK patient experience. Through proactive phone outreach, you’ll introduce patients to Motion, answer questions, and guide them toward the right next step in their musculoskeletal care journey. Spanish fluency is essential in this role, as many of the patients we serve prefer to communicate in Spanish. Many of the patients you speak with will be hearing about Motion for the first time, so your ability to quickly build trust and create a welcoming experience matters. This role is ideal for someone who enjoys meaningful conversations, thrives in a fast-paced environment, and is energized by helping people access the care they need. You’ll spend most of your day speaking with patients by phone while balancing empathy, professionalism, and performance expectations. The work you do shapes how patients first experience Motion and helps them confidently take their next step toward care. What You'll Do: Proactive Patient Outreach - Conduct high-volume outbound calls to targeted patients based on predetermined lists and attempt schedules. - Manage multiple outreach attempts per patient within defined SLAs. - Comfortably and professionally engage in phone conversations for the majority of your workday. - Navigate, guide, and regain control of conversations when necessary while maintaining warmth and integrity. Patient Engagement and Conversion - Introduce Motion MSK as a care solution to patients with no prior knowledge or experience with our company. - Build trust through active listening, validation, and personalized education. - Identify opportunities to tailor messaging based on patient needs. - Ethically convert patients into care while ensuring alignment between patient needs and care solutions. Documentation and Process Management - Maintain clear, detailed documentation in internal systems. - Capture information in a way that is easily understood and actionable for providers. - Track patient outreach status and next steps accurately. Scheduling and Follow-Through - Schedule first appointments for engaged patients within defined timelines. - Ensure timely follow-up and adherence to outreach and scheduling SLAs. Schedule & Location: - The schedule is Monday-Friday 8am-5pm ET, with a 1 hour meal period - This position is fully remote

Role Description You will play a key role as a member of our staff to serve the following functions: - Serve as the client liaison for all incoming intake calls to the organization, answering all calls within established guidelines in a welcoming, energetic manner. - Demonstrate knowledge of organizational structure and criteria to clients. - Provide educated answers to clinical questions, identify/assist caller needs, ensure all requests are followed through and completed. - Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques to determine if each caller's eligibility. - Schedule initial intake appointment utilizing EMR. - Facilitate seamless client intake; coordinate client no-shows with clinic coordinators. - Provide a positive experience that demonstrates our unique culture and values to develop a therapeutic rapport with clients. - Other duties as assigned based on the business needs. Key skills and attributes: - A friendly but clear phone communication style. - Critical thinking and judgment - you can read between the lines to determine if an issue requires special or urgent attention. - Enthusiasm to learn the best practices to treat opioid dependency. - Ability to prioritize tasks and work in a fast-paced environment. - Strong telecommunications skills and comfort while working in multiple IT systems, applications and tools. - Strong customer service orientation required; retail, medical or hospitality experience preferred. - A people person: You enjoy connecting with people from diverse backgrounds and help people feel at ease. - A strong communicator: you possess the ability to communicate effectively on the phone with clarity and warmth. - Compassionate: you have empathy for those trying to navigate a difficult health situation and are dedicated to helping improve their experience through your stewardship. - Organized: you feel confident handling a high volume of incoming calls efficiently but thoroughly address each one as if it were the most important caller of the day. - Exceptionally positive: you believe that practicing patience and employing a positive attitude will help improve any situation. - Passionate about our mission: you are looking to join a mission-driven team and culture, and are willing to go above and beyond to get the job done. Qualifications - High school diploma or equivalent required; Associates degree preferred. - Minimum 1-year experience in human services/healthcare or customer service professional role. Requirements - Minimum 2 holidays per year which you will be paid time and a half. - These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. - While performing the responsibilities of the role, the employee is required to talk and hear. - The employee is often required to sit and use his or her hands and fingers. - The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. - Vision abilities required by this job include close vision. - This position is subject to a background check for any convictions directly related to its duties and responsibilities. - No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. Company Description Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone. What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. As a result, our outcomes reflect the success of our model and the commitment of our members with: - 74% remaining in treatment after 6 months. - 90% attending group therapy each week. - 89% abstaining from illicit substances each week. Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back.

• Active involvement in consulting projects and clients' operational environments • Design and integration of the Cloud Contact Center platform based on Genesys Cloud • Implementation of integrations into customers' system landscapes • Service and support of the systems • Continuous enhancement of customer systems