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Better Ways
Training & Development Specialist, Bilingual
Location
United States
Posted
83 days ago
Salary
0
Seniority
Senior
Job Description
Training & Development Specialist, Bilingual
CMA CGM
• Build and maintain a standardized training curriculum aligned to Manhattan Active WMS/OMS capabilities and operational workflows • Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack • Translate system and process documentation into practical, user-friendly instruction • Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods • Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems • Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation • Capture real-time feedback from trainees to continuously improve training content and methods • Serve as a first line of support for user questions and issues during and after go-live • Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation • Capture feedback from each deployment to enhance training materials and improve future rollouts • Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules
Job Requirements
- High school diploma required; associate or bachelor’s degree preferred
- 3+ years of experience in warehouse operations, training, or systems support
- Experience with Manhattan Active WMS systems and logistics processes is highly desirable
- Strong interpersonal skills with the ability to train and support a variety of audiences
- Comfortable working in fast-paced, hands-on warehouse environments
- Clear communicator with the ability to simplify complex topics
- Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus
- Willing and able to travel extensively to deployment sites across North America
- Strong preference for bilingual candidate able to conduct training in Spanish and English
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities to grow within a global logistics leader
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