Role Description - Engage Virtually with Clients: - Meet with clients via Zoom to understand their goals and recommend personalized financial solutions. - Master Benefit Solutions: - Develop expertise in financial and insurance strategies to help clients make informed decisions. - Build Long-Term Relationships: - Establish trust through consistent follow-up, service, and support. - Stay Industry-Ready: - Continuously expand your knowledge to remain competitive and effective. - Collaborate Remotely: - Work alongside a driven, high-energy team where collaboration fuels success. Qualifications - Service-Oriented Professionals: Motivated by helping others. - Strong Communicators: Comfortable explaining information clearly and confidently. - Goal-Driven Individuals: Self-starters who take ownership of results. - Adaptable Team Players: Comfortable working remotely in a collaborative environment. Requirements - Communicate with clients via phone and Zoom. - Schedule and conduct virtual appointments. - Present and explain insurance products and benefit options. - Assist clients with completing applications. - Participate in optional training and development sessions. Benefits - Work From Anywhere: Fully remote with schedule flexibility. - Full Training Provided: No experience necessary—we teach you everything you need to succeed. - Positive Team Culture: Motivated, supportive, and growth-focused environment. - Career Advancement: Clear, performance-based paths for growth and leadership. - Weekly Pay + Bonuses: Consistent income with performance-based rewards. - Medical Reimbursement Program: Available after 90 days. - Residual Income Potential: Earn ongoing income tied to long-term client relationships. - Incentive Trips: Qualify for all-expense-paid travel to exciting destinations.

Role Description The Customer Experience Corporate Solutions Specialist will serve as the vital link to significantly impact, enhance, and elevate the overall customer service experience. This role demands a high degree of ownership, with the expectation that the specialist understands and fully embraces the responsibility of addressing and resolving customer issues. - The specialist will engage in collaboration with diverse teams across all Ashley companies, including remote teams worldwide, ensuring a unified approach to enhance our customer service standards. - As a pivotal member of our customer service team, the specialist will extend support to both internal and external customers confronting challenges in various scenarios. - Leveraging expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies, the specialist is expected to operate at an exceptional level to provide effective resolutions to customer concerns. - The specialist will be expected to perform root cause analysis on multiple customer journeys. - This involves working closely with teams across the organization not only to resolve immediate concerns but also to review and refine current policies and procedures that may contribute to a negative customer experience. - Through these efforts, the specialist will play an active role in driving systemic improvements to enhance overall customer satisfaction. Qualifications - Expertise in data analysis. - Strong problem-solving skills. - Thorough understanding of corporate policies. Requirements - High degree of ownership in addressing and resolving customer issues. - Ability to collaborate with diverse teams, including remote teams worldwide. - Experience in supporting both internal and external customers. - Capability to perform root cause analysis on customer journeys. Benefits - Opportunity to drive systemic improvements in customer service. - Engagement with a diverse range of teams and challenges.

About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development. Position Responsibilities & Essential functions - Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket - Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues - Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry - Troubleshoots problems with malfunctioning software applications and recommends corrective action - Directs and guides clients through resolution of technical issues - Submits requests for product changes and other custom programming updates - Practically applies knowledge of CDK case resolution process, policies, and escalation methodology - Attends training courses as required and stay abreast of evolving internal processes and industry developments - Provides customer service and remote support services and applies problem solving skills - Works in a team environment and assist team members on various issues - Provides other ad hoc support and duties as assigned - Works in an environment with competing priorities Qualifications & Requirements - Associates/Bachelors strongly preferred - Proficient PC skills, specifically in Windows and IOS environments - Knowledge and familiarity with mobile devices (Smartphones/iPads) - Ability to document, track and monitor a problem/issue to a timely resolution - Problem solving ability - Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties Preferred Qualifications - 1 year of PC desktop support or technical support experience with client contact - Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) - Experience using a ticketing System such as Clarify, Remedy, or Footprints - Knowledge of Unix / Linux / SQL - PC certifications (A+, MCDST or MCST) - Automotive industry experience - Bilingual French or Spanish CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: - Paid Time Off (PTO) - 401K Matching Program - Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

Ready to make a tangible impact from the comfort of your home? Join us as a Remote Sales Customer Representative and help families build lasting financial security! Ready to shape your income and future from home? Beacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. What You'll Do As a Remote Sales Customer Representative, you'll connect with clients across the nation seeking insurance and financial protection. Your role involves: - Building relationships and understanding client needs. - Presenting tailored solutions like Life Insurance, IULs, and Annuities via virtual meetings. - Managing the sales process through to completion, with rapid commission payouts. Who We're Looking For We're looking for individuals who are: - Self-motivated and thrive in a flexible, remote environment. - Naturally skilled at building connections and genuinely dedicated to helping others. - Positive, focused, and always solution-oriented. - Sales experience is a plus, but not required, our system offers full training and support! Why Join Beacon National Agency? - Uncapped Earning Potential: Your effort directly translates into your income. - Flexible Schedule: Work on your terms, from anywhere. - Access to life insurance and a healthcare exchange (medical, dental, vision). - Luxury travel incentives for top performers. Ready to Build Your Success? If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview. Please Note: This is a 1099 independent contractor, 100% commission-based role. You'll be empowering individuals and families to confidently secure their financial futures with industry-leading solutions.