Job Closed
This listing is no longer active.
CDK Global is uniquely positioned at the heart of the automotive ecosystem, connecting the industry at every level.
Associate Customer Support Representative
Location
United States
Posted
92 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Customer Support Representative
CDK Global
About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development. Position Responsibilities & Essential functions - Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket - Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues - Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry - Troubleshoots problems with malfunctioning software applications and recommends corrective action - Directs and guides clients through resolution of technical issues - Submits requests for product changes and other custom programming updates - Practically applies knowledge of CDK case resolution process, policies, and escalation methodology - Attends training courses as required and stay abreast of evolving internal processes and industry developments - Provides customer service and remote support services and applies problem solving skills - Works in a team environment and assist team members on various issues - Provides other ad hoc support and duties as assigned - Works in an environment with competing priorities Qualifications & Requirements - Associates/Bachelors strongly preferred - Proficient PC skills, specifically in Windows and IOS environments - Knowledge and familiarity with mobile devices (Smartphones/iPads) - Ability to document, track and monitor a problem/issue to a timely resolution - Problem solving ability - Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties Preferred Qualifications - 1 year of PC desktop support or technical support experience with client contact - Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) - Experience using a ticketing System such as Clarify, Remedy, or Footprints - Knowledge of Unix / Linux / SQL - PC certifications (A+, MCDST or MCST) - Automotive industry experience - Bilingual French or Spanish CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: - Paid Time Off (PTO) - 401K Matching Program - Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Job Requirements
- Associates/Bachelors strongly preferred.
- Proficient PC skills, specifically in Windows and IOS environments.
- Knowledge and familiarity with mobile devices (Smartphones/iPads).
- Ability to document, track and monitor a problem/issue to a timely resolution.
- Problem-solving ability.
- Strong negotiation skills; strong verbal and written communication skills along with prioritization of duties.
- Preferred Qualifications
- 1 year of PC desktop support or technical support experience with client contact.
- Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads).
- Experience using a ticketing System such as Clarify, Remedy, or Footprints.
- Knowledge of Unix / Linux / SQL.
- PC certifications (A+, MCDST or MCST).
- Automotive industry experience.
- Bilingual French or Spanish.
Benefits
- Medical, dental, and vision benefits.
- Paid Time Off (PTO).
- 401K Matching Program.
- Tuition Reimbursement.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Remote Sales Customer Representative
Beacon National AgencyBeacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview.
Ready to make a tangible impact from the comfort of your home? Join us as a Remote Sales Customer Representative and help families build lasting financial security! Ready to shape your income and future from home? Beacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. What You'll Do As a Remote Sales Customer Representative, you'll connect with clients across the nation seeking insurance and financial protection. Your role involves: - Building relationships and understanding client needs. - Presenting tailored solutions like Life Insurance, IULs, and Annuities via virtual meetings. - Managing the sales process through to completion, with rapid commission payouts. Who We're Looking For We're looking for individuals who are: - Self-motivated and thrive in a flexible, remote environment. - Naturally skilled at building connections and genuinely dedicated to helping others. - Positive, focused, and always solution-oriented. - Sales experience is a plus, but not required, our system offers full training and support! Why Join Beacon National Agency? - Uncapped Earning Potential: Your effort directly translates into your income. - Flexible Schedule: Work on your terms, from anywhere. - Access to life insurance and a healthcare exchange (medical, dental, vision). - Luxury travel incentives for top performers. Ready to Build Your Success? If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview. Please Note: This is a 1099 independent contractor, 100% commission-based role. You'll be empowering individuals and families to confidently secure their financial futures with industry-leading solutions.
Virtual Sales Customer Rep (Entry-Level)
Beacon National AgencyBeacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview.
Are you ready for your next sales challenge? We're seeking ambitious, self-motivated individuals to join our fast-growing team as Sales Representative on a remote basis. Whether you're an experienced sales professional or just starting your career, this opportunity offers the flexibility of working from home, unlimited earning potential, and comprehensive training to position you for success. What You'll Do: - Engage with pre-qualified leads - no cold calling required - Build strong relationships with clients through phone and video conferencing - Present customized financial solutions (Life Insurance, IULs, Annuities) - Guide prospects through the complete sales process from introduction to close - Deliver compelling virtual presentations that clearly communicate value - Maintain accurate records and optimize workflows using CRM platforms What We Offer: - Fully remote position - eliminate commuting and create your ideal workspace - Uncapped commission structure - earnings directly reflect your performance - 1099 contractor status - flexibility to manage your own schedule - Professional training program - succeed regardless of prior sales experience - Collaborative team environment with dedicated mentorship opportunities Ideal Candidates: - Exceptional communicators with genuine interest in helping clients succeed - Self-directed professionals with strong goal orientation and learning mindset - Individuals motivated by performance-based compensation and career advancement Take the first step toward a flexible, rewarding career in sales. Apply today and begin building your professional future on your terms.
Customer Happiness Entry-Level Agent
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
Role Description As a Remote Client Representative, you’ll serve as a trusted point of contact for clients, providing guidance, support, and clear communication throughout their experience. Your role will focus on building relationships, answering questions, and ensuring clients feel informed, valued, and supported. - Assisting clients with product information, coverage options, and general inquiries - Building strong, long-term relationships through professionalism and follow-through - Addressing concerns with empathy, problem-solving skills, and adaptability - Collaborating with a remote team to deliver consistent, high-quality service - Maintaining a positive, solutions-focused approach in all client interactions Qualifications - Strong communication and relationship-building skills - Problem-solving ability and adaptability in a dynamic environment - A positive attitude, professionalism, and strong work ethic - The ability to work effectively independently while contributing to a team - A genuine desire to help others and make a meaningful impact - Prior industry experience is helpful but not required - Coachability, integrity, and a people-first mindset Benefits - Stable, Work-From-Home Position - Weekly Pay - Incentives & Recognition - Comprehensive Benefits - Supportive Team & Training Company Description As a leading provider of life insurance services in the U.S., we take our responsibility seriously and hold ourselves to the highest standards of service and integrity.
Online Customer Engagement Associate
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
Role Description Join Our Customer Service Leadership Team in a fully remote capacity. This opportunity is designed for leaders who want more than a title—you want purpose, stability, and growth while maintaining a healthy work-life balance. - Position: Customer Service Leadership - Location: 100% Remote - Schedule: Flexible As a member of our leadership team, you’ll play a key role in guiding team members, supporting service excellence, and fostering a positive, collaborative culture. You’ll lead by example while helping others grow—without sacrificing flexibility or balance. Qualifications - A strong commitment to exceptional customer service - Excellent communication and interpersonal skills - The ability to lead, inspire, and motivate teams toward shared goals - A desire for continuous professional development - The ability to balance leadership responsibilities with personal well-being - Previous leadership or customer service experience is beneficial, but we value coachability, integrity, and a people-first mindset just as highly. Benefits - Work-Life Balance: Enjoy the freedom of working from home while creating a schedule that aligns with your lifestyle, family needs, and personal priorities. - Supportive, People-First Environment: Be part of a collaborative organization that genuinely values your well-being, recognizes your contributions, and supports your long-term success. - Mentorship & Leadership Growth: Receive ongoing mentorship and training from experienced leaders invested in your development. Strengthen your leadership skills, confidence, and career trajectory. - Union-Supported Benefits: Work within a union-supported environment that provides stability, fairness, and professional protection—so you can lead with confidence. - Perks & Incentives: - Annual Incentive Trips recognizing leadership performance and dedication - Insurance Reimbursement Program to support your health and well-being - Leadership & Skills Development focused on communication, team management, and professional growth Company Description
