Description REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today! Compensation & Benefits we offer: - $17/HR with monthly bonus opportunities - Monday through Friday schedule - Medical, GAP, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and Paid holidays The Collections Specialist will: - Provide exceptional customer service to our client’s patients while accurately recording their information. - Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements. - Handle high volumes of inbound and outbound calls. - Work with various computer programs and will be responsible for meeting individual metrics. Essential Functions: - Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system - Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Establish and maintain long-term relationships with creditor clients as well as the customers of the creditor, building trust and respect by consistently meeting and striving to exceed expectations - Maintain assigned productivity standards and meet assigned performance standards on a consistent basis - Effectively communicate and accurately process account updates, changes - Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality - Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Work from home requirements: - Have a quiet and private workspace. - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable - You must meet all the technical requirements prior to the first day of training. - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA. - We will provide you with the equipment needed to be successful. Qualifications: - High school diploma or equivalent - Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections - Effective interpersonal and human relations skills - Effective verbal and written communication skills - Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction - Basic Knowledge of medical terminology - A proven track record of strong negotiation and trouble shooting skills - A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns - Above average critical thinking skills BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: customer service, healthcare, now hiring, customer support, credit, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, customer service, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections.

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You'll Make: As a Product Marketing Manager, Account Management, you will play a critical role in ensuring our existing customers see continuous value, driving expansion opportunities, and reducing churn. You will collaborate closely with the Account Management team to develop compelling narratives, playbooks, engagement tactics, and strategic materials that help retain and grow customer relationships. - Drive Early Engagement & Activation: Develop and refine strategies to ensure customers quickly realize the value of our platform, increasing adoption and reducing time to activation. - Support Expansion & Upsell Efforts: Create compelling materials and messaging that help Account Managers identify and execute expansion opportunities within existing accounts. - Develop QBR & Account Review Positioning: Develop frameworks, templates, and content that improve the effectiveness of Quarterly Business Reviews (QBRs) and Annual Reviews (ARs), helping our teams articulate impact and long-term value. - Develop Playbooks & Scalable Strategies: Build repeatable, scalable playbooks that empower the Account team to improve customer engagement, retention, and advocacy. - Boost Referral & Advocacy Programs: Collaborate with Customer Success and Marketing to increase referrals, testimonials, and case study participation from happy customers. - Identify & Address Churn Risks: Analyze customer data and feedback to proactively identify churn risks and implement targeted initiatives that improve retention. - Represent the Product in Customer Meetings: Join key account discussions to support messaging, address product questions, and gather insights to refine positioning and customer education. - Close the Loop with Product & GTM Teams: Actively contribute to the product feedback loop, ensuring customer insights shape product development and go-to-market strategies. Competencies You'll Need: - 7+ years of experience in product marketing, customer marketing, or a related role, preferably in B2B, SaaS, or a high-growth tech environment. Experience with marketplaces is a plus. - A deep understanding of customer lifecycle marketing, including strategies for activation, expansion, and retention. - Strong storytelling and messaging skills, with the ability to translate complex product features into clear, compelling narratives that drive customer engagement. - Experience developing sales enablement and account management materials, including playbooks, QBR frameworks, and expansion messaging. - Proven ability to collaborate cross-functionally, especially with Account Management, Implementation, and Product teams. - A data-driven mindset, with experience using customer insights and retention metrics to inform strategy and execution. - A passion for customer success and growth, with a relentless focus on helping customers realize and expand their value with our platform. Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The U.S. base salary range for this full-time position is $169,000 - $201,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: - Medical, dental, and vision coverage starting on Day 1 - Equity (ISOs) - 401(k) program - Family planning programs + paid parental leave - Physical fitness and wellness memberships - Emotional and mental health support programs - Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break - Flexible work environment - Lunch reimbursement for in-office employees - Employee Resource Groups - Learning and Development stipend - Transparent culture - Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

About ScrunchScrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover, understand, and act on information that matters to them. As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet. With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk—use the platform. About the RoleAs an Account Executive, Agency at Scrunch, you’ll own new business with digital, SEO, content, and performance marketing agencies who are navigating one of the biggest shifts in their industry: how brands show up in an AI-first discovery world. You’ll sell directly to agency leaders—Founders, Managing Directors, Heads of SEO, Content, and Strategy—helping them understand how Scrunch enables better client outcomes, differentiation, and retention in an increasingly algorithm-driven ecosystem. You’ll run the full sales cycle end to end, from first conversation through close, partnering closely with Marketing, Product, and Customer Success to build a repeatable agency motion. This role is ideal for a seller who understands agency economics, services-led motions, and partner-style selling, and who thrives in fast-moving, early-stage environments. What You’ll Do - Own the full sales cycle for agency accounts, from prospecting and discovery through negotiation and close - Sell a strategic platform to agency leaders, helping them differentiate, retain clients, and win in an AI-first discovery landscape - Run consultative, multi-stakeholder sales processes with founders, partners, and senior marketing leaders - Drive pipeline through a mix of inbound leads and targeted outbound into SEO, content, and digital agencies - Partner closely with Customer Success to ensure strong handoffs, early adoption, and expansion opportunities - Collaborate with Marketing and Product to refine agency messaging, packaging, and go-to-market strategy What You’ll Bring - 5+ years of B2B SaaS sales experience, with experience selling to or working with marketing agencies - Strong understanding of agency business models, services-led motions, and client retention dynamics - Proven ability to run consultative sales cycles with multiple stakeholders and longer decision timelines - Excellent communication skills—you can translate technical concepts into clear business value - Track record of building pipeline and consistently closing deals in competitive markets What Success Looks Like - Agencies clearly understand how Scrunch helps them deliver better outcomes for their clients - A healthy, growing pipeline of high-quality agency opportunities - Strong close rates driven by consultative discovery and clear value articulation - Clean handoffs to Customer Success that set accounts up for adoption and expansion - You’re viewed internally as a key contributor to shaping Scrunch’s agency go-to-market motion - Strong bias for learning, with a habit of staying current on agency trends, AI-driven discovery, and shifts in the AI landscape Scrunch is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Impact to Coupa: Drive Growth, Own Accounts, Crush Quota. At Coupa, we’re looking for a Senior Enterprise Account Executive – Customer Growth to own strategic enterprise accounts, expand adoption, and deliver measurable ROI. You’ll work with executive sponsors, finance, and procurement leaders to uncover opportunities, influence outcomes, and grow revenue. This isn’t just a sales job—it’s your chance to build relationships, shape strategy, and exceed quota in a high-impact, hyper-growth environment. As a Senior Enterprise Account Executive – Customer Growth, you’re not just selling, you’re driving the growth engine for Coupa’s most strategic customers. You’ll expand enterprise accounts, increase adoption, and deliver measurable ROI that transforms how our clients manage spend. Every deal you close, every upsell you execute, directly fuels revenue and accelerates Coupa’s market leadership. Your Role: You’re a hunter and a trusted advisor. You’ll identify opportunities, break through barriers, and land deals that others think are too complex. You’ll work closely with executives, finance, procurement, and operational leaders to deliver real business impact. You don’t wait for leads, you create them. As a solution expert, you understand our platform and how it solves today’s challenges while positioning clients for tomorrow. You translate value into action, influencing adoption, expansion, and long-term partnerships. As a strategist, you shape account strategies, share best practices with the team, and elevate Coupa’s presence in the enterprise landscape. What You'll Do: - Own enterprise accounts end-to-end: drive expansion, upsells, and renewals. Partner with executive sponsors and cross-functional teams to deliver high-value solutions. - Identify growth opportunities using data, insight, and a relentless focus on ROI. - Build strong pipelines, execute efficient sales cycles, and consistently hit and exceed quota. - Represent Coupa at C-level meetings, industry events, and customer forums—your influence opens doors and creates impact. - Be adaptable and innovative—bring ideas to improve processes, messaging, and engagement in a hyper-growth environment. What You Will Bring to Coupa: - 5+ years of enterprise SaaS sales experience, ideally in Finance, Procurement, or related verticals. - Proven track record of exceeding quota and growing strategic accounts. - Exceptional ability to navigate complex organizations, influence executives, and close high-value deals. - Self-driven, organized, and relentless in pursuing growth opportunities. - Strong communication, presentation, and negotiation skills. - Proficiency with Salesforce, LinkedIn Sales Navigator, Outreach, and other sales engagement tools. Nice to Haves - Experience selling to procurement, finance, IT, legal Compensation and Upside: Base: $155,000–$165,000 USD + 50/50 commission, OTE $310,000–$330,000 USD. Uncapped upside—your performance drives your earnings. The role provides the opportunity to increase commission through over achievement . Salary for this role is determined based on factors such as location, relevant experience, education, and unique skills or expertise—your background and results help set your earning potential. #LI-REMOTE Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.