Role Description The Consumer Affairs Analyst reviews, researches, analyzes, investigates, responds to and resolves a wide array of technical insurance-related questions and complaints involving all kinds of insurance companies, insurance professionals and intermediaries, as well as entities outside the agency's jurisdiction. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Job Duties - RESOLVE CONSUMER COMPLAINTS: - Set up complaint file, including data and documents, in applicable databases. - Correspond with consumers to clarify complaints. - Determine whether complaint is within the agency's jurisdiction and refer to correct jurisdiction when possible. - Obtain, analyze and investigate records, complex contracts, insurance policies, claim files, financial data and other information from the subject of the complaint. - Request information from the subject of the complaint and other relevant sources. - Draft subpoenas for documents when necessary. - Research and properly apply federal and state insurance-related laws, rules and regulations. - Query agency databases and Internet-based information. - Determine whether the subject of the complaint failed to comply with laws or insurance contract provisions. - Recommend to supervisor actions to be taken and resolutions of problems. - Coordinate with agency investigators on cases that appear to involve violations of Arizona insurance laws or rules. - Inform insurance consumers about complaint investigation decisions with explanations. - Participate in administrative hearings regarding insurance matters. - Correspond with insurance-related entities on developing, implementing and monitoring corrective action plans. - Entering data in agency-specific databases. - RESPOND TO A WIDE ARRAY OF QUESTIONS AND REQUESTS FOR ASSISTANCE: - Educate citizens on insurance law and matters. - Guide citizens to federal/state/local agencies, resources and publications that can best address citizen needs. - Guide individuals and businesses to resources to help them find insurance coverage for various types of risks. - CROSS-TRAINING: - Participate in cross-training with financial institutions (FI) consumer services section. - Learn FI-related laws and rules; agency policies and procedures through on-the-job training. - Become familiar with FI terms, concepts and generally accepted industry practices. - Learn how laws, rules, regulations, terms and concepts relate to the operations of various types of Insurance entities regulated by the agency. - PARTICIPATE IN PUBLIC EDUCATION AND OUTREACH: - Participate in producing online resources (e.g. web content, publications) that address questions the agency receives or that notifies the public about issues of concern. - Travel to remote locations to help consumers impacted by catastrophic losses, and to locations of public education events. - Deliver slide presentations to internal stakeholders and consumers to help educate them about insurance topics. - Provide information about how to file insurance claims, general information regarding appeals process, and about the roles of the various types of insurance-related entities. - Help individuals and businesses find insurance- and non-insurance-related contacts who can render assistance. - Meet with consumers to answer questions regarding various insurance related topics. - Facilitate communication with insurers and other licensed entities regarding insurance matters. - EMPLOYEE EDUCATION AND TRAINING: - Complete training to develop knowledge, skills and abilities to become increasingly efficient and effective in fulfilling job responsibilities. - Any other training as assigned. - AGENCY IMPROVEMENT: - Actively participate in meetings and working groups designed to identify, develop and implement improvements to systems, processes and information resources. Qualifications - A minimum of 2 years of work experience in insurance in a customer-service capacity. Requirements - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits - Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance. - Life insurance and long-term disability insurance. - Vacation plus 10 paid holidays per year. - Health and dental insurance. - Retirement plan. - Sick leave. - Paid Parental leave. - Remote work options available to improve work/life balance.

Role Description Are you a motivated, experienced sales professional ready to lead a team to success while enjoying the flexibility of a fully remote role? We’re seeking a Remote Insurance Sales Leader to guide, mentor, and inspire a team of professionals—helping them achieve their goals while advancing your own leadership career. This opportunity is ideal for leaders who thrive in a performance-driven environment and value flexibility, growth, and long-term career potential. What We Offer - 100% Remote Flexibility: Work from anywhere with a schedule designed around your lifestyle - High-Quality Leads Provided: No cold calling or lead generation—focus on leadership, relationships, and results - Mentorship & Support: Access world-class training and professional mentorship at no cost - Career Advancement: Clear pathways for leadership growth and personal development - Supportive Culture: A collaborative, growth-focused environment that values work-life balance Key Responsibilities - Leadership & Coaching: Inspire, mentor, and manage a team of insurance professionals to achieve individual and team goals - Sales Strategy & Execution: Drive sales initiatives, implement effective processes, and optimize performance - Continuous Learning: Expand your own leadership skills while developing your team’s capabilities - Relationship Building: Foster strong relationships with clients and team members to support a high-performing culture - Technology & Performance Tracking: Leverage CRM systems and digital tools to improve workflows and productivity Required Skills & Experience - Proven leadership ability in sales or insurance environments - Self-motivated with strong time management skills in a remote setting - Creative problem-solver who adapts strategies to improve outcomes - Tech-savvy with experience using CRM platforms and virtual collaboration tools - Strong interpersonal and communication skills Ready to Take the Next Step? If you’re prepared to lead a motivated team, grow into higher levels of leadership, and thrive in a flexible, supportive environment, we want to hear from you. Apply today to become a Remote Insurance Sales Leader and build a career where leadership, growth, and work-life balance go hand in hand.

Spieldenner Financial Group is seeking independent, motivated, career-minded individuals to join our Mortgage Protection team. Our team members help American families protect their largest asset: the ability to make an income. Our proven system includes extraordinary mentorship, training, and support that allows our agents to have a competitive edge in the industry. Job Duties: - Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. - Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. - Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. - Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Qualifications: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn’t everything for this position. Availability: Work-life balance is the foundation on which this company was founded. This work from home role is designed to give you a healthy balance of the two. We have immediate openings for the following roles: - Spare time: This is a commitment of working 4-8 hours a week that can generate between $500 to $2,000 per month.* - Part-time: This is a commitment of working 8-25 hours a week that can generate between $2,000 to $5,000 per month.* - Full-Time: This is a true commitment and requires 25-50 hours per week that can generate between $10,000 to $20,000 per month.* About Us: Spieldenner Group is a part of the fastest-growing insurance organization in the country. Among the INC 5000s fastest-growing private companies. Voted Top Company Culture by Entrepreneur Magazine Forbes Magazine’s 25 Companies Hiring The Most High-Paying Jobs In 2024 If this sounds like a place you could plant your flag, we invite you to apply! *Equal opportunity, not equal outcome No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

Spieldenner Financial Group is seeking independent, motivated, career-minded individuals to join our Mortgage Protection team. Our team members help American families protect their largest asset: the ability to make an income. Our proven system includes extraordinary mentorship, training, and support that allows our agents to have a competitive edge in the industry. Job Duties: - Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. - Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. - Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. - Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Qualifications: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn’t everything for this position. Availability: Work-life balance is the foundation on which this company was founded. This work from home role is designed to give you a healthy balance of the two. We have immediate openings for the following roles: - Spare time: This is a commitment of working 4-8 hours a week that can generate between $500 to $2,000 per month.* - Part-time: This is a commitment of working 8-25 hours a week that can generate between $2,000 to $5,000 per month.* - Full-Time: This is a true commitment and requires 25-50 hours per week that can generate between $10,000 to $20,000 per month.* About Us: Spieldenner Group is a part of the fastest-growing insurance organization in the country. Among the INC 5000s fastest-growing private companies. Voted Top Company Culture by Entrepreneur Magazine Forbes Magazine’s 25 Companies Hiring The Most High-Paying Jobs In 2024 If this sounds like a place you could plant your flag, we invite you to apply! *Equal opportunity, not equal outcome No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.