Join Us in Shaping the Future of Health Care At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What’s in it for you: - Growth opportunities to uplevel your career - A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team - Competitive compensation and comprehensive benefits focused on well-being - An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. Qualifications you’ll bring: - Associate’s degree or relevant training in a business school/health care - setting. - The availability to work full-time, virtual - Minimum of 2 years of employment experience working in the medical - community (medical office, medical records, medical billing), claims - processing, health care or health insurance required. - Ability to meet and maintain required departmental quality and quantity - standards, ability to monitor and follow up on outstanding items identified. - Ability to work independently, ability to handle multiple tasks at one time, ability to meet deadlines. - Strict attention to detail. - Curiosity to foster innovation and pave the way for growth - Humility to play as a team - Commitment to being the difference for our customers in every interaction Your key responsibilities: - Conducts RPA verifications and manual verifications of and processes credentialing, recredentialing, registration applications of providers and organizational facilities in accordance with MVP Policies, NCQA standards, CMS, NYS Department of Health and other regulatory agencies. - Processes Credentialing and Recredentialing Applications for practitioners and organizational providers including preparing files for the MVP Credentials Committee. - Conducts primary source verifications from various sources (hospitals, residency programs, internet sources, physicians, practitioners, and insurance companies). - Reviews files to ensure all necessary documentation and information has been received and conducts follow up, as necessary. - Processes provider specialty/category change requests, ongoing monitoring files, early files, and staff review files. - Data enters Credentialing information into sProvider (formerly Cactus) Credentialing software and performs cleanup projects, as directed. - Enters Billing information into Facets. Monitor and maintain outstanding record reports and noncompliance reports to ensure regulatory compliance. - Liaison between IPAs, Professional Relations, Provider Data Management, Network Development and Credentialing department. - Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time. - Must be able to work additional hours as needed. - Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. Where you’ll be: Virtual within New York State Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. $24.00-$31.92 MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

Role Description After a record-breaking year with over 20% growth, we are expanding our team and seeking motivated individuals for sales and leadership roles. If you’re hard-working, enthusiastic, and eager to grow, this could be the perfect opportunity! No prior industry experience is required—we provide industry-leading training and support to help you achieve your professional and personal goals. Work from the comfort of your home—or anywhere you choose—while building a rewarding career. Responsibilities - Calling and receiving calls from clients - Scheduling appointments for clients interested in benefits - Presenting and explaining insurance products and benefit packages via Zoom - Completing applications for insurance products - Participating in ongoing optional training sessions Qualifications - No prior industry experience required Requirements - Hard-working and enthusiastic - Eager to grow Benefits - 100% Remote / Work From Anywhere - Comprehensive training programs to ensure your success - Energetic, positive, and supportive team environment - Rapid career growth and advancement opportunities - Weekly pay plus performance-based bonuses - Medical reimbursement program after 90 days - Residual income opportunities - Eligibility for all-expense-paid incentive trips worldwide Company Description - Voted #24 Happiest Company to Work For - A+ Superior rating from A.M. Best for financial strength - Parent Company Globe Life has more policyholders than any other insurance company in the world

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking Case Manager Assistant to join our growing team. The Case Manager Assistant plays a key support role on the Telephonic Case Management team by helping case managers stay organized, responsive, and efficient. This position focuses on administrative coordination, documentation support, outbound/inbound communication, and tracking next steps so cases move forward smoothly and timely. This is an excellent role for someone who is highly organized, professional on the phone, and comfortable working in a fast-paced, service-driven environment. Responsibilities Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. o This a remote role- anywhere USA-Central and pacific time zone preferred. o Availability needed for a consistent schedule anytime between 8amET – 8:30pm ET. o Bilingual (Spanish speaking) strongly preferred - Case Support & Coordination - Support telephonic nurse case managers by coordinating non-clinical activities that help advance claim progress - Place outbound calls (per scripted guidance) to obtain/update contact information, confirm appointment details, and facilitate communications between parties - Assist with scheduling and coordinating calls/appointments with providers, patients, employers (when applicable), and claim representatives - Track action items, due dates, and follow-ups to ensure timely next steps - Communication & Customer Service: - Serve as a professional point of contact for routine/non-clinical inquiries and route clinical questions to the nurse case manager - Communicate clearly and respectfully via phone and email with patients, providers, claims teams, and internal staff - Support a collaborative customer-service approach that reflects Ascential’s standards - Documentation & Records Management: - Enter accurate, timely documentation in client systems based on direction from the nurse case manager - Upload, label, and organize records and documents in accordance with internal standards - Maintain confidentiality and always adhere to HIPAA requirements. - Reporting & Quality Support: - Maintain basic trackers (case status, contacts, outstanding items, records requests, appointments, barriers) - Assist in preparing routine updates and summaries for nurse review - Follow established workflows and contribute to quality by ensuring details are complete, clear, and accurate - Professionalism and Continuous Improvement: - Participate in training, team meetings, and process updates - Maintain strong attention to detail, reliability, and productivity while working independently in a remote setting - Perform other duties as assigned - Skills/Qualifications: - Education: - High school diploma or equivalent required - Associate degree or coursework in healthcare, business, or related field preferred - Experience: - 1+ year experience in an administrative, customer service, medical office, claims, or healthcare support role preferred - Experience supporting case management, utilization review, workers’ comp, or insurance environments is a plus - Required Skills: - Strong organization and time management; able to prioritize and manage multiple tasks daily - Excellent phone presence and written communication (email/documentation) - High attention to detail and ability to follow procedures consistently - Bilingual (Spanish speaking) strongly preferred - Ability to learn new software quickly; proficiency with Microsoft Office (Outlook, Word, Excel) - Ability to maintain accurate records, prepare basic reports, and use correct grammar - Ability to maintain confidentiality and handle sensitive information appropriately - Work Setting & Requirements: - Full-time remote/work-from-home position (U.S. based) - Ability to work a consistent schedule anytime between 8amET – 8:30pm ET - Dedicated home office space that ensures privacy, with reliable high-speed internet - Ability to use a computer keyboard/mouse for extended periods (8+ hours/day) - Physical Demands - While performing the duties of this position, the employee is required to sit for extended periods, communicate verbally and in writing, and operate standard office equipment. May require occasional movement of materials up to 10 pounds regularly and up to 30 pounds infrequently. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: - Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. - Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. - Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. - Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. - … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Overview CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts) local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities - Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. - Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. - Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible. - Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment. - Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. - Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes. - Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. - Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number. - Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. - Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance. - Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of ≥98%. - Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times. - Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions. - Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48–72 hours. - Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. - Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information. - Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. - Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. - Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance. - Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School Diploma or General Equivalency Diploma (GED). - Familiarity with medical terminology, scheduling processes, customer service standards, basic computer skills, and telephone etiquette. - Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. - Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. - Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. - Must be available for possible onsite training as directed by the Government. - Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. - Prior VA or federal healthcare administrative experience is preferred. Location Remote; Must be available for possible onsite training at a VISN 20 VA Medical Center or Community-Based Outpatient Clinic located in Idaho as required. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.