Role Overview We are seeking friendly, organized individuals to join our growing team as Remote Client Experience Specialist. In this role, you will assist clients throughout the travel planning process by helping organize itineraries, researching travel options, and coordinating reservations. This position focuses on delivering a positive client experience by ensuring every trip detail is well organized and accurately arranged. You will communicate with clients, help them explore travel possibilities, and support them with updates or adjustments to their reservations when needed. The role is ideal for individuals who enjoy assisting others, staying organized, and working independently in a remote environment. Key Responsibilities - Help clients organize and plan travel itineraries based on their interests and travel goals - Research and compare travel options using approved booking systems and resources - Coordinate and confirm reservations with travel providers and partners - Provide clear information and helpful suggestions based on traveler preferences and budget - Maintain professional communication with clients through phone, email, and digital messaging platforms - Assist with reservation updates, schedule changes, and general service inquiries - Keep client profiles, booking information, and documentation organized and accurate - Participate in team training sessions and ongoing development opportunities What We Provide - 100% remote work environment - Flexible scheduling options - Ongoing training and learning resources - Access to incentive programs and travel-related benefits - A supportive and collaborative team culture Qualifications - Strong written and verbal communication abilities - Excellent attention to detail and organizational skills - Basic computer knowledge and reliable internet connection - Ability to work independently and manage responsibilities remotely - Must be 18 years of age or older - Must have legal eligibility to work in the United States, United Kingdom, Mexico, Australia, or Spain - Comfortable communicating in English

Position Overview We are currently expanding and seeking organized, service-focused individuals to join our team as Customer Booking Coordinator. In this role, you will assist clients with planning and arranging travel experiences while ensuring all reservation details are accurate and properly organized. Working remotely, you will help clients explore travel options, coordinate bookings, and provide helpful guidance throughout the planning process. This role combines customer service, travel coordination, and administrative support to ensure each client receives a smooth and enjoyable booking experience. This opportunity is well suited for individuals who enjoy working with people, staying organized, and supporting clients in bringing their travel plans together. Core Responsibilities - Assist travelers with organizing trip details and building personalized itineraries - Research travel options and evaluate available reservations through approved booking platforms - Coordinate and confirm reservations with travel providers and partners - Offer helpful travel information and suggestions based on client preferences and budgets - Maintain clear and professional communication with clients - Support clients with reservation updates, adjustments, and service-related questions - Keep client records, itineraries, and booking documentation accurate and organized - Participate in team meetings, training sessions, and ongoing learning opportunities What We Provide - Fully remote work environment - Flexible scheduling options to support work-life balance - Ongoing training and skill development - Access to travel industry incentives and special programs - A supportive team atmosphere with guidance and collaboration Qualifications - Strong communication and interpersonal skills - Attention to detail with good organizational habits - Comfortable using computers, online systems, and internet tools - Ability to manage responsibilities independently while working remotely - Must be 18 years of age or older - Legal authorization to work in the United States, United Kingdom, Mexico, Australia, or Spain

Description As an Enterprise & Channel Customer Service Representative, you will work at Elevia as part of Homesteaders Life Company. You will manage ongoing support and relationships for Elevia customers including funeral homes, enterprise clients, and marketing agency channel partners. Ensures customer satisfaction, retention, and expansion across a portfolio of approximately 40–50 accounts. Your responsibilities will include: - Manage assigned accounts including funeral homes and enterprise clients. - Respond to customer inquiries and support tickets. - Escalate technical issues to product or engineering. - Conduct customer check-ins and ensure platform adoption. - Track account activity in Salesforce. - Support renewals, upsells, and cross-sell opportunities. - Coordinate with onboarding and product teams. - Monitor CSAT, retention and response metrics. Requirements - Bachelor’s degree preferred in business, communications or related field. - 3+ years of customer service, customer success, or account management experience. - Experience supporting SaaS products preferred. - Experience using CRM systems such as Salesforce. Pay and Benefits Summary: Our benefits include: - An excellent schedule – office closes at 1 p.m. every Friday - Remote Work Environment - Base salary plus commission eligibility - Annual profit sharing - 401(k) with company match with discretionary contribution - Company-sponsored group medical and dental insurance - Company-paid life insurance - Company-paid long-term disability - Paid holidays - Generous vacation time and sick leave - Paid parental leave About Homesteaders: At Elevia, we believe that meaningful human connection has the power to transform the way families experience some of life’s most difficult moments. We are a B2B SaaS company who partners with funeral homes, hospice organizations, cemeteries, and other care focused professionals to ensure that every family receives compassionate, timely, and thoughtful communication—before, during, and after the services they rely on. You’ll play a direct role in helping families feel comforted and connected, while supporting businesses that are dedicated to serving their communities. Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. We are currently not hiring in Arizona, Connecticut, California, Massachusetts, Oregon, Colorado, Montana, New York, Illinois, Minnesota, and Washington. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Role Description In March 2023, our company reached a historic milestone—achieving the largest weekly, monthly, and quarterly results in company history. As our growth continues, we are expanding our fully remote team with motivated individuals ready to build a long-term, rewarding career. With world-class support, proven mentorship, and clear advancement paths, this opportunity could be the career change you’ve been looking for. Qualifications - U.S. residents only - Legally authorized to work in the United States with a valid Social Security Number - This position is not available in Massachusetts Requirements - Submit your updated resume - Include your compensation requirements for review Benefits - Stable Work-From-Home Career – Enjoy flexibility while building a secure professional future - Professional Growth & Development – Virtual workshops and ongoing training designed to elevate your skills - Weekly Pay + Performance Bonuses – Consistent income with additional rewards tied to results - Union Contract & Representation – Work confidently with protections in place - Comprehensive Benefits – Life insurance (including accidental death benefits) and medical reimbursement - Modern Tools & Technology – Access industry-leading systems built for remote success - Leadership Events & Incentives – Qualify for conventions, incentive trips, and recognition programs - Team Culture & Connection – Build meaningful relationships through team events and shared success Company Description All interviews are conducted via Zoom video conferencing to ensure safety and convenience. If you’re driven, coachable, and excited to join a company that’s making history while building futures, we’d love to hear from you. Apply today and take the next step toward a flexible, high-growth remote career.