• Contribute to the design, development, testing, deployment, configuration, and maintenance of infrastructure, software, and components in Azure Cloud • Collaborate with Enterprise Cloud Architects, and Cybersecurity compliance teams • Implement Infrastructure as Code (IaC) and Configuration as Code (CaC) • Implement and operationalize Policy-as-Code using tools such as Azure Policy, OPA/Gatekeeper, and Rego • Support the alignment of use cases and objectives with architectural standards and security requirements

• Build, optimize, and manage Continuous Integration and Continuous Deployment (CI/CD) pipelines. • Automate build, testing, and deployment processes. • Ensure faster, reliable, and repeatable software releases. • Troubleshoot pipeline failures and improve performance. • Design and manage infrastructure using code instead of manual configuration. • Automate provisioning of servers, networks, and environments. • Ensure consistency across development, staging, and production environments. • Implement version control for infrastructure changes. • Architect, deploy, and manage cloud-based systems. • Optimize scalability, availability, and cost efficiency. • Monitor cloud performance and resource utilization. • Implement backup, recovery, and disaster recovery strategies. • Implement monitoring and alerting systems for infrastructure and applications. • Ensure high system availability and performance. • Manage incident response and root cause analysis. • Maintain logging solutions for troubleshooting and auditing. • Integrate security practices into development and deployment pipelines. • Manage access control, secrets, and vulnerability scanning. • Ensure systems comply with organizational and regulatory standards. • Implement automated security checks.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Staff Engineer – SRE, Retail & Pharmacy will implement and maintain comprehensive observability solutions, providing real-time insights into the performance and overall health of systems to proactively identify and address potential issues. This role is responsible for investigating and resolving incidents quickly during critical situations and performing root cause analysis to prevent future recurrence. You will collaborate with cross-functional teams to build robust monitoring, alerting, and telemetry solutions, enabling proactive issue detection and resolution across distributed systems. As a senior member of the SRE team, you will drive best practices, mentor others, and shape the strategic evolution of our observability ecosystem in a complex, edge-centric architecture. What You Will Do: - Observability Strategy & Implementation - Design and implement comprehensive observability solutions tailored for edge computing environments, including monitoring, logging, tracing, and metrics collection, to provide deep visibility into system performance and health across distributed remote facilities - Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability in edge and centralized infrastructure - Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities - Implement distributed tracing and log aggregation systems to troubleshoot complex issues in edge computing environments - System Reliability & Performance - Collaborate with engineering teams to ensure applications and infrastructure at edge locations are designed with observability in mind, incorporating best practices for instrumentation and monitoring in resource-constrained environments - Drive proactive identification of issues in edge facilities through advanced observability tools, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) across distributed systems - Lead incident postmortems, analyzing root causes specific to edge environments and implementing observability-driven improvements to prevent recurrence - Tooling & Automation - Develop and maintain tools, scripts, and automation to enhance observability pipelines, optimizing for the unique challenges of edge computing, such as bandwidth limitations and intermittent connectivity - Evaluate and integrate industry-standard observability tools (e.g., Prometheus, Grafana, ELK Stack, OpenTelemetry) and recommend solutions tailored for edge computing use cases - Optimize observability data storage, retention, and querying to balance performance, cost, and scalability across a large number of remote facilities - Leadership & Collaboration: - Mentor and guide junior SREs and engineers on observability best practices for edge computing, fostering a culture of reliability and proactive monitoring - Partner with solution, engineering, and business teams to align observability efforts with business objectives, ensuring seamless operation of edge and centralized systems - Lead cross-functional initiatives to improve observability, reliability, and operational efficiency across distributed edge infrastructure - Continuous Improvement: - Stay current with emerging observability trends, tools, and methodologies, particularly those suited for edge computing and distributed systems, and advocate for their adoption - Contribute to the development of observability standards, runbooks, and documentation tailored for edge environments to ensure consistency and scalability - Drive cost optimization for observability infrastructure while maintaining high-quality monitoring and alerting capabilities across remote facilities Minimum Qualifications: - 8+ years of experience in SRE, DevOps, or related technology roles - 5+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.) - 5+ years of experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. - 3+ years of experience with programming/scripting languages (e.g., Python, java) for automation and tooling in distributed environments - 3+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud - 3+ years of experience with source control and continuous integration tools like Git/Stash, BitBucket, or Jenkins - 2+ years of engineering team leadership or management experience - Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics - Deep understanding of microservices architecture and cloud-native technologies - Experience in configuring, supporting, and managing Rancher, Kubernetes, and/or Docker - Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes - Excellent interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders Preferred Qualifications: - Expertise working in edge computing environments with a large number of remote facilities, managing observability for distributed, high-latency, or resource-constrained systems - Familiarity with chaos engineering principles to validate observability systems in edge environments - Experience with retail SRE organizations, including experience with store systems; Point of Sale (POS), hand-helds, etc. - Expertise in cloud development and deployment technologies, including containerization and multi-cloud configurations - Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data power Education: - Bachelor’s degree in Computer Science, Engineering, or related field required - Master’s degree in Computer Science, Engineering, or related field preferred Pay Range The typical pay range for this role is: $118,450.00 - $260,590.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description This role offers a unique opportunity to ensure the reliability, scalability, and performance of critical platform services in a fast-paced, technology-driven environment. The Senior Site Reliability Engineer (SRE) will combine software engineering expertise with operational excellence to automate processes, improve observability, and reduce operational risk across the platform. You will collaborate closely with development, DevOps, release engineering, and security teams to embed reliability and security best practices throughout the software lifecycle. This position emphasizes proactive problem-solving, automation, and continuous improvement while providing mentorship to peers and contributing to high-impact projects. The role is ideal for someone who thrives on solving complex technical challenges while shaping the platform’s resilience and scalability. - Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services. - Lead capacity planning, performance tuning, design reviews, and disaster recovery exercises to validate platform resilience. - Automate infrastructure provisioning, patching, and operational tasks using Terraform, Ansible, and CI/CD pipelines to eliminate manual processes. - Partner with security teams to enforce compliance (SOC2, CIS benchmarks), implement least-privileged IAM policies, and maintain hardened, secure systems. - Serve as Tier-2 escalation during incidents, lead root cause analysis, and continuously improve incident response playbooks and on-call processes. - Identify repetitive operational tasks and implement automation or self-service modules to reduce toil and improve developer productivity. - Measure system performance, track reliability metrics, and collaborate with leadership to drive iterative improvements. Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field. - Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or Systems Engineering roles. - Strong experience with AWS multi-account environments, Terraform, Ansible, CI/CD tools (GitHub Actions, Bitbucket, Jenkins, AWS CodeBuild/CodePipeline), and observability platforms (New Relic, CloudWatch). - Background with containerized environments (ECS, Fargate, EKS) and resilient system architectures. - Preferred certifications: AWS DevOps Engineer or Solutions Architect, Kubernetes, or SRE/DevOps practitioner certifications. - Excellent analytical, troubleshooting, and problem-solving abilities. - Strong collaboration skills to work effectively with cross-functional teams, mentor peers, and contribute to continuous improvement. Benefits - Competitive salary range: USD $120,000 – $125,000 per year. - Day-one medical, dental, vision coverage with flexible spending options (HSA/FSA). - 401(k) with company match available from day one. - Paid sick leave, volunteer time, and parental leave options. - Employer-paid life and disability insurance. - Wellbeing on Demand program to support personal health and wellness. - Flexible work environment with remote opportunities and casual dress code. Company Description