• Manage a portfolio of live banking clients as their trusted partner after go-live • Conduct regular check-ins and maintain strong relationships with stakeholders from bank operations staff to executives • Develop and maintain customer workflows & configurations to align with each institution's goals • Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions • Partner closely with product and engineering teams to investigate bugs, advocate for customer needs, and communicate resolution timelines • Manage support ticket flow to ensure timely resolution of customer issues • Educate and enable bank employees on platform capabilities and best practices during and after implementation • Step in to support strategic implementations during resource crunches, helping with configuration and project management • Analyze, synthesize, and communicate product releases to customers • Navigate complex customer relationships and de-escalate high-stakes situations while protecting the team

• Apoiar a identificação de oportunidades de aplicação de Inteligência Artificial para aumento de produtividade, eficiência operacional e redução de atividades manuais nos processos organizacionais. • Desenhar e implementar assistentes e agentes de IA para suporte a atividades e processos internos, integrando diferentes ferramentas e fontes de dados. • Desenvolver protótipos e soluções utilizando modelos de linguagem (LLMs), IA generativa e automações de fluxo de trabalho. • Estruturar pipelines e fluxos de dados que conectem sistemas corporativos a soluções baseadas em IA. • Integrar soluções de IA com dados provenientes de sistemas corporativos, como CRM, bases internas, APIs e ferramentas analíticas. • Traduzir necessidades das áreas de negócio em soluções tecnológicas viáveis, atuando como ponte entre times técnicos e áreas corporativas. • Criar protótipos rápidos (MVPs) para validação de soluções antes da escalabilidade. • Contribuir para a construção e evolução de boas práticas e padrões internos para uso de IA, incluindo aspectos de segurança, governança e uso responsável. • Participar da construção de roadmaps de adoção de IA na organização. • Produzir documentações técnicas, guias e materiais de apoio para disseminação do uso de IA na empresa. • Apoiar sessões de ideação, workshops e demonstrações para estimular a cultura de inovação e adoção de IA. • Manter-se atualizado sobre tendências e avanços em Inteligência Artificial, automação e uso corporativo de LLMs.

• Carry out and be accountable for inspections, services and site surveys of the projects under your responsibility, ensuring safety and organization • Provide technical support to commercial teams in project planning and site inspections, ensuring adherence to schedules and achievement of planned flows/volumes • Assist in preparing technical reports for the projects under your responsibility, validating them with the structural calculations team • Authorize billing and follow up on deliveries to the client, ensuring business targets are met • Propose and implement improvements to technical analysis services, evaluating results against company objectives and strategies • Identify and evaluate profiles of potential new partners who can meet local service needs, negotiating and developing new partnerships together with area management • Develop and deliver training on products, operations and internal and external safety inspections

Encore Staff Pharmacist Please note this role is open to Cigna Group retirees only. POSITION SUMMARY The Staff Pharmacist interprets physicians’ prescriptions, contacts doctors or other prescribers and/or patients to verify information on prescriptions and expedite processing of order. This position is responsible for dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status and outstanding issues as well as consult with patients regarding the use of medications and potential drug interactions. This individual may take calls from clients regarding orders or clarification, maintain daily production, quality and service levels, vary work priorities and activities to accommodate business needs. ESSENTIAL DUTIES - Interpret physicians’ or prescribers’ prescriptions. Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders. Verify and confirm validity of controlled substances. - Verify prescription information entered in the system by data entry or order entry. Contact physicians for new and/or transfer authorization. Work with physicians to convert prescriptions to generic or preferred drugs whenever possible. - Consult with patients regarding the use of medications and potential drug interactions. ESSENTIAL FUNCTIONS: - Accurately and efficiently processing prescription orders received through mail or electronic channels. - Conducting thorough reviews of incoming prescriptions for accuracy, completeness, and potential drug interactions. - Providing medication counseling and addressing patient inquiries regarding drug usage, side effects, and precautions. - Collaborating with healthcare providers to resolve any prescription-related issues. - Adhering to all applicable legal and regulatory requirements, including pharmacy laws and privacy guidelines. - Participating in quality assurance programs and continuous improvement initiatives. - Staying updated on new medications, pharmaceutical regulations, and industry developments. - Additional duties as assigned by leadership. Required: - Registered pharmacist, in good standing in the state - A degree in pharmacy (PharmD or BS) - Experience working in a pharmacy setting, preferably with mail order or similar experience - Knowledge of pharmacy laws and regulations - Strong focus on customer service, quality and accuracy - Ability to read and interpret prescriptions - Detail-oriented with strong organizational skills - Excellent oral and written communication skills - Ability to adapt in a dynamic work environment - Ability to learn quickly, solve problems and make decisions in a timely fashion - Able to work under pressure and to meet tight deadlines - Be compliant with the work from home policy which includes but is not limited to conducting business in a private area where others are not present located to ensure that company and patient information is kept confidential - Knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint) - Knowledge of Pharmacy Benefits Management Industry/Managed care industry is an asset - Must be able to work scheduled shifts - Ability to successfully complete Express Scripts’ required training program - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.