- Lead a team of Site Reliability Engineers. - Oversee the architecture, scalability, and maintenance of our cloud infrastructure, ensuring system reliability, security, and efficiency. - Act as a player-coach, contributing hands-on to day-to-day engineering and operational tasks. - Define and implement SRE best practices (such as CI/CD pipelines, Infrastructure as Code, automated failovers, chaos engineering, and blameless post-mortems) across all projects under your responsibility. - Define and track crucial reliability metrics (SLIs, SLOs, SLAs, error budgets, MTTR, MTTD) to evaluate the health of our platforms and monitor performance and stability. - Collaborate closely with the Product and Engineering teams to align the infrastructure roadmap with new products and iterations, balancing feature velocity with system reliability. - Assess the technical feasibility of new projects and features, providing high-level estimates, capacity planning, and architectural recommendations. - Enhance team unity, ensuring that everyone feels part of the project and the company, and championing a culture of reliability across the broader engineering organization.

• Develop, maintain and manage tools to automate operational activities and enhance engineering productivity • Automate continuous delivery processes and implement on-demand capacity management solutions • Design and implement configuration and infrastructure solutions for internal deployments • Troubleshoot, diagnose and resolve software issues • Update, track and resolve technical issues in a timely manner • Recommend architectural enhancements and suggest process improvements • Evaluate new technology options and vendor products to support business objectives • Ensure the security of critical systems by applying best-in-class security solutions and practices

• Become a subject matter expert in applications supporting Ooma customers. • Collaborate with Development, QA and other SREs to evaluate, deploy, and debug applications. • Improve observability by implementing, refining, and adjusting application monitoring and thresholds. • Mentor team members to enhance application management practices. • Act as an escalation path and backup for junior team members, providing guidance during alerts and incidents. • Write automation scripts, set up CI pipelines, and review/evaluate software solutions and best practices. • Participate in on-call rotations, providing 24/7 support for Ooma services.

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Uses advanced experience to lead more complex projects from end-to-end that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs. Leads the development and delivery of complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. Leads the delivery of standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. - Designs architectures and creates software to improve the availability, scalability, and efficiency of the service at very large scale - Acts as the subject matter expert for building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility. - Evaluates and improves the security, monitoring & reliability of the deployed systems - Designs and implements solutions to identify strategies that increase system reliability and performance through on-call rotation and process optimization - Authors and maintains technical reviews and documents findings for future informed decision making - Designs and implements diagnostics infrastructure framework to improve product quality - Owns, triages, investigates, and resolves service issues with emphasis on broad communications, learning, and teaching throughout the process - Defines and drives change management, continuous integration, and deployment best practices - Mentors, develops and delivers training to the engineering team on new systems, protocols, and best practices - Drive and coach others through reviews of design, code, and test cases - Performs other duties as assigned - Complies with all policies and standards Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires deep functional and Centene specific knowledge with 6 – 8 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Technical Skills: - One or more of the following skills are desired. - - Experience with Linux Operating System; Operating Systems; Unix Operating System; Windows Operating System - Experience with Other: Experience with observability/monitoring tools such as Splunk, Dynatrace, Elastic, New Relic, Prometheus, Grafana - Experience with Other: enterprise level CICD Tools such as Ansible, Jenkins, Cloudbees, OpenShift - Experience with Other: working in public cloud platforms like AWS and Azure - Experience with Programming Tools - Experience with Other: building and operating highly scaled applications - Experience with MongoDB; MySQL; Oracle Database Management System (DBMS); PL SQL; SQL (Programming Language) - Experience with Other: varying code repositories, auto deployments, branching with tools such as Gitlab, Bitbucket, Subversion - Experience with Other: IT service management tools such as Service Now, Atlassian, BMC Soft Skills: - Advanced - Seeks to acquire knowledge in area of specialty - Advanced - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions - Advanced - Ability to work independently - Advanced - Demonstrated analytical skills - Advanced - Demonstrated project management skills - Advanced - Demonstrates a high level of accuracy, even under pressure - Advanced - Demonstrates excellent judgment and decision making skills - Advanced - Ability to communicate and make recommendations to upper management - Advanced - Ability to drive multiple projects to successful completion - Advanced - Possesses technical aptitude Pay Range: $121,500.00 - $224,900.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act