Role Description The Workforce Analyst is responsible for forecasting volumes, scheduling staff, monitoring real-time performance, and optimizing workforce utilization to ensure service level targets and operational efficiencies are met. This role plays a critical part in ensuring we have the right resources in place to meet patient needs, achieve service goals, and support a positive patient and employee experience. This role bridges operations, data analysis, and workforce planning to balance call and collection demand with staffing resources. Key Responsibilities - Develop short- and long-term workload forecasts based on historical data, call drivers, and business trends - Create optimized agent schedules and staffing models that meet volume, shrinkage, and productivity assumptions - Monitor intraday performance and adherence, identifying risks to service levels and recommending adjustments in real time - Analyze historical call volumes, handle times, absenteeism, and occupancy trends to inform staffing and capacity planning - Prepare and maintain workforce dashboards and reports that support operational visibility and decision-making - Collaborate with operations, training, and recruiting teams to provide inputs on hiring, nesting timelines, and class sizes - Support special projects, such as shift bids, holiday planning, system migrations, phone closures and closure messages - Maintain data integrity and ensure accurate use of WFM tools and platforms - Contribute to process improvement initiatives by identifying efficiency opportunities and workflow enhancements - Stay current on WFM best practices and healthcare call center trends to enhance accuracy and impact - Adjust forecasts using real-time performance insights - Ensure adequate coverage across queues, skill sets and channels - Maintain adherence to labor rules and company policies including tracking ESTA hours - Recommend real-time adjustments (break changes, overtime, re-skilling) - Produce daily, weekly and monthly performance reports and analyze Service Levels, AHT, Occupancy, Shrinkage, Adherence and Abandonment Rate - Support capacity planning and budgeting - Identify efficiency opportunities through trend analysis - Any other request from management Qualifications - 2–4 years of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience highly desired - Strong understanding of forecasting, scheduling, and real-time management principles - Experience using WFM tools (e.g., NICE, Verint, Genesys, Calabrio, or similar) and analytics platforms - Advanced Excel skills and comfort with manipulating large datasets - Familiarity with healthcare call center operations and terminology is preferred - Bachelor’s degree in Business, Healthcare Administration, Math, or related field preferred Key Skills & Competencies - Analytical mindset with strong attention to detail - Clear communication and cross-functional collaboration - Ability to work under pressure and manage competing deadlines - Proactive problem-solving and critical thinking - Strong organizational and documentation skills - Commitment to accuracy, service excellence, and continuous improvement

• Administer medical, dental, vision, retirement, and supplemental benefits across 15+ vendors • Manage U.S. and international new hire enrollments, including manual enrollments for global entities • Support with compliance requirements (e.g., 5500 filings, audits, required notices) • Assist with renewals and vendor implementations as well as Open Enrollment for US employees • Manage end-to-end leave administration for employees globally (FMLA, parental leave, state-specific leaves, international leaves) • Coordinate top-up pay and deduction reconciliation with Payroll • Partner with external leave administrators (e.g., Tilt) and carriers • Track and manage workplace accommodations in compliance with policy and local regulations • Serve as the primary point of contact for escalations and sensitive employee cases • Maintain and troubleshoot Workday benefits configurations in partnership with People Systems team • Perform payroll reconciliations related to leave, deductions, and fringe benefits • Identify discrepancies between plan rules and system configurations; document and resolve gaps • Provide employees with quick and high-quality support with benefits and leave inquiries, working with internal and external partners as needed • Review invoices to ensure accurate and timely payments to vendors • Contribute to documentation and process improvements to make the employee experience smooth

Overview Surveillance Investigator - Part Time Montgomery, AL Area *AL private investigator license required to be eligible* Now Hiring: Private Field Surveillance Investigator CoventBridge Group is growing—and we’re looking for licensed investigators to join our elite surveillance team. In this role, you’ll conduct discreet, vehicle-based field investigations to help uncover insurance fraud and deliver trusted results to our clients. As a leader in the fraud investigation industry, CoventBridge Group offers the opportunity to work remotely utilizing advanced tools, and the support of a nationwide team. Ready to make an impact? Join the best in the business and apply today. At this time, CoventBridge is not considering candidates who require visa sponsorship, currently or in the future, including but not limited to H-1B, H-2B, E-3, TN, O-1, F-1 (OPT/CPT, or J-1 Visa Statuses.) Responsibilities/ Requirements Key Responsibilities: - Case Prep: Use social media and database tools to conduct initial research and gather intel on subjects. - Surveillance in the Field: Carry out discreet, mobile and stationary surveillance—track movements and capture high-quality video evidence. - Reporting: Write thorough, court-ready reports that clearly document key activities and findings. - Evidence Submission: Wrap up each day by uploading reports and video footage from your personal laptop. - Team Collaboration: Stay connected with your field supervisor for ongoing support, guidance, and mentorship. Essentials for this Role: - PI License: Must currently hold—or be eligible to obtain—Private Investigator licenses in multiple states, including Alabama and surrounding jurisdictions. - Driver's License: Active driver's license that is not currently suspended or revoked. - Personal Vehicle: A well-maintained vehicle that is always reliable (preferably with tinted windows). Proof of auto insurance coverage is required. - Travel Expectations: While we aim to keep assignments within a reasonable drive of your residence, occasional further travel and overnight stays (covered by the company) may be required. - Technology: A reliable laptop, cell phone, and internet service are needed for communication and administrative tasks. - Required Skills: Strong computer & internet proficiency. Excellent communication, verbal & writing skills. Possess or is willing to purchase covert camera, digital video camera with uploading capabilities, and laptop computer with Windows Operating System with access to Microsoft Word Key Responsibilities: Duties and responsibilities include essential functions of positions assigned to this classification. Depending on assignment, the employee may perform a combination of some or all the following duties: - Conduct Fixed and Mobile Video Surveillance: Capture high-quality video footage of subjects to assist in case investigations. - Gather Evidence: Obtain videotaped documentation, photos, and audio recordings as part of thorough surveillance. - Background and Activity Checks: Perform courthouse research, background checks, and monitor subject activities to build robust case reports. - Investigative Reporting: Draft clear, concise, and detailed investigative reports summarizing findings and evidence. - Evidence Management: Upload all video, photographic, and audio evidence into the case management system in a timely and organized manner. - Drive Safely and Responsibly: Remain alert and practice safe driving while traveling to and from investigation sites. Working Conditions: - Most surveillance cases start at 6:00AM. End time can vary depending on activity. - Weekends/holidays are common workdays as claimants are more likely to be active. - This is an independent role often requiring long hours alone in your vehicle, regardless of weather conditions. - Must remain alert with no external distractions, ready to use videography equipment to document subjects. Benefits Compensation & Perks That Work For You: We believe great work deserves great rewards. Here’s what you can expect when you join our team: Competitive Pay On-the-Road Support: - Monthly vehicle allowance - Company fuel card - Company-issued cell phone - Monthly internet stipend - Travel & report writing compensation - Fast, hassle-free expense reimbursements (minimal out-of-pocket costs) Future-Focused Perks: - Company-matching 401(k) to help you build for the future - Company-paid investigator licensing fees Career Growth: - Ongoing paid training and advancement opportunities to help you grow your skills and your career About Us: CoventBridge Group is the global leader in full-service investigations providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide. CoventBridge Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace. CoventBridge Group is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com. IND123

Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75871 The Role at a Glance We are excited to bring on a Wholesale In Good Order (IGO) Reviewer to support the Producer Solutions Operations business in work from home environment. Background Details As the Wholesale In Good Order (IGO) Reviewer, you will be responsible for reviewing producer submission requests per standard procedures and provide clear, concise, written instruction using the AWD IGO Review Template for processing. You will document exception handling notes to ensure accurate processing. You will also identify submissions that are not in good order (NIGO) and research and resolve NIGO items to avoid processing delays. If this sounds like a role for you, please read on! What you'll be doing - You will review, research and resolve producer submission requests in a fast-paced, high-volume, production driven environment. You will be responsible to accurately sequence work appropriately before sending it to the processing area based on standard procedures (i.e. Due Diligence). - You will send outstanding requirements (OSR) and/or coordinate the most effective method of outreach to the agent/producer depending on channel requirements for outstanding items. You communicate effectively with internal/external stakeholder while maintaining a professional demeanor in all interactions. You will provide customer service, recognize what needs to be done to meet needs and demonstrate flexibility and responsiveness to meet those needs. - You will manage escalations that have been flagged for immediate resolution and processing, exhibiting intermediate critical thinking and problem-solving skills to effectively assist internal/external customers while demonstrating flexibility, adaptability, comfort with ambiguity and responsiveness to meet customer needs. - You will recognize and research issues/concerns and suggest process improvements. What we’re looking for Must-have experience (Required): - High School Diploma or GED or minimum Associate degree in lieu of required experience. - 2-3 Years of Client Customer Support and Operations experience that aligns with the specific responsibilities for this position. - Excellent written and verbal communication skills. - Ability to maneuver through multiple systems/databases/platforms/software. - Ability to be adaptable/flexible as business needs change. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Nice-to have Experience (Preferred): - Knowledge of Producer Solutions Operations. - Ability to evaluate information and the implications of a course of action or solution. - Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. Application Deadline Applications for this position will be accepted through March 31, 2026, subject to earlier closure due to applicant volume. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $23.13 - $31.93 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.