• Consolidating and entering wires in the Treasury workstation • Prepare wire activity reports and analysis • Provide optimal customer support to internal clients and external financial service partners

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge • Act as the primary administrator for all time-off and leave of absence programs across multiple EMEA jurisdictions, ensuring all payroll inputs and statutory requirements are met • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers • Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options • Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Role Description Join the team as Twilio’s next Phone Numbers Operations Specialist 1. Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. - Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers. - Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio. - Assess the nature of product or service issues and resolve basic-to-intermediate level problems. - Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly. - Respond to and action incoming carrier partner notifications. - Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case. - Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas. - Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain. Qualifications - You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. - You’re empathetic and customer centric to the core. - You’re a clear verbal and written communicator. - You are calm under pressure as you respond to escalations and quickly troubleshoot incidents. - You’re introspective and committed to continuous self-improvement. - You’re capable of learning quickly and mastering complicated systems. - You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - You’re able to complete tasks in core areas within SLAs. - You have at least 1 year of experience working on an Operations team. Requirements - This role will be remote, based in Colombia. Travel - For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Offerings vary by location

The Operations Coordinator facilitates the efficient operations and financial health across multiple inspection projects performing transactional and administrative tasks for multiple GRCs (Gulf Coast, West Coast, Piping). This is a remote job 5 days a week. Duties/Responsibilities: - Create work orders - Place job purchase requisitions for equipment and services - Follows up with AP on Purchase Order receipts and invoices - Track project progress - Monitor cost versus plan and perform cost estimates - Performs Job Cost Transfers - Prepares and submit change orders - Gathers timesheets and perform invoice works up for T&M jobs - Engages AR to confirm customer PO receipts - Responsible for crew mobilization logistics for international jobs Required Skills/Abilities: - Ability to work independently. - Strong verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills, attention to detail, and multi-task. - Basic understanding of service operations from proposals to invoicing - Proficient in Microsoft Office Suite or related software. Education and Experience: - High School or associate degree (preferred) - Two to Three years of experience in an administrative role with experience in Service operations (preferred) - Microsoft Excel expertise is a must - Microsoft Solomon and Salesforce experience (preferred) HMT is an Equal Employment Opportunity Employer. We will not tolerate discrimination because of race, color, religion, sex, age, national origin, military, or veteran status, mental or physical disability, genetic information, gender, gender identity or expression, sexual expression, or any other unlawful reason. All qualified applicants are encouraged to submit applications for employment. Employment with HMT is At-Will.