Conta Simples

• Manage the identity lifecycle (JML): Ensure access grants and revocations for Joiners, Movers and Leavers occur within SLA timelines. • Platform administration: Act as the primary administrator of the IdP (groups, SSO/SAML policies) and manage access to SaaS, internal and external applications, always applying the principle of least privilege. • Support and operations: Handle day-to-day tickets for account creation, granular permissions, and access reviews. • Mapping and automation: Design and document access approval workflows. Configure flows and automations to optimize the request pipeline. • Integrations: Support the integration of new tools into our IdP, configuring automatic provisioning and SSO. • Continuous improvement: Identify opportunities to create scripts that reduce operational load for repetitive tasks.

• Projetar e construir os componentes de plataforma que habilitam desenvolvimento de agentes de IA; • Definir padrões, templates e guardrails que garantem qualidade e compliance em aplicações de IA; • Criar abstrações que escondem complexidade — times de produto devem conseguir construir agentes sem serem especialistas em IA; • Atuar em colaboração com squads de produto para entender necessidades e evoluir a plataforma com base em casos de uso reais; • Participar de decisões build vs buy, avaliando soluções de provedores versus soluções, visando a melhor solução para o problema; • Atuar como consultoria técnica interna, mentorando times na implementação das melhores práticas de engenharia de IA.

• Provide empathetic, consultative support to our customers via email, WhatsApp and phone, ensuring they feel welcomed, receive clear information, and are directed appropriately. • Personalize interactions by understanding the customer’s context and offering solutions aligned with their needs. • Investigate and identify recurring or low-complexity issues, escalating to leadership whenever risks, opportunities, or unexpected patterns are detected. • Share relevant observations and insights about workflows, product and customer behavior to contribute to decision-making and internal improvements. • Demonstrate curiosity, a willingness to learn, and the ability to adapt quickly to changes in processes or tools. • Actively participate in team rituals (calibrations, alignment meetings, technical knowledge exchanges), bringing cases, examples and suggestions. • Work transparently with peers and leadership, asking for help when necessary and collaborating with the team. Be receptive to feedback and apply adjustments quickly. • Ensure execution of tasks with a focus on efficiency and quality, following the operation’s priorities. • Act as a guardian of the customer voice, serving as an early warning for issues that impact experience, metrics and operations. • Operate aligned with Conta Simples’s culture, demonstrating ownership, a sense of urgency and a collaborative spirit.

• Act as the guardian of technical standards, ensuring quality, simplicity, and security in the platform’s evolution. • Define and prioritize the technical roadmap aligned with the company’s strategic objectives. • Lead architectural discussions and explore new solutions, ensuring they are scalable, sustainable, and secure. • Monitor quality, reliability, and performance metrics, proposing continuous improvements. • Mentor and support the team in engineering best practices, code reviews, pair programming, and knowledge sharing. • Collaborate with Engineering Leads, Product, and other areas to align technical feasibility with business priorities. • Ensure observability, stability, and continuous evolution of production systems. • Be a technical influence beyond the team by participating in guilds, tech talks, and organizational initiatives. • Act and collaborate in guilds focused on continuous improvement.

• Work autonomously across the entire software development lifecycle; • Apply development best practices and code design principles to promote quality and maintainability of new and existing projects; • Define and implement solutions that meet quality requirements with autonomy; • Mentor and help develop other engineers; • Lead initiatives, definitions and alignments with other areas independently; • Monitor and operate production solutions (Build & Run), ensuring performance, reliability and quality; • Collaborate with cross-functional teams, providing technical insights and contributing to product strategy.

• Continuously improve risk, credit limit, collections, and regulatory models. • Build and monitor the performance of solutions. • Establish control metrics that ensure model performance. • Expand monitoring of customer behavior in the context of the credit framework. • Develop cloud data-processing solutions to deploy models into production. • Actively collaborate with stakeholders — Engineering, Product, Risk, Marketing, and Credit Desk — to build the best technical solutions, always with a customer focus.

• Maintain good communication and ethical standards in the workplace • Foster a collaborative environment, encouraging the exchange of knowledge and experience • Organize workflows using agile methodologies, proposing and improving processes to ensure a macro view of development • Mentor your team by creating development plans, promoting training, and providing continuous follow-up • Lead the understanding of new solutions, aligning and communicating with the areas involved • Ensure high availability of platforms by creating and evolving delivery and monitoring processes • Contribute to the team in implementing development best practices and code design • Define and document architecture for new projects and improvements to existing projects • Understand the overall business landscape and contribute to defining technological strategies aligned with the company's objectives