Role Description Work alongside the best minds in technology. If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you. Kraft Kennedy is a multidisciplinary consulting firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, managed services and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years’ experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote. We are hiring for the following schedules: - Thursday through Saturday, 8:30 AM to 5:30 PM - Sunday through Tuesday, 8:30 AM to 5:30 PM There is some flexibility with the schedule. You must live in one of these locations to be considered for this remote position: - Connecticut - Delaware - Florida - Georgia - Illinois - Maryland - Massachusetts - New York - South Carolina - North Carolina - Tennessee - Texas - Utah - Virginia - Vermont - DC - Kentucky - Pennsylvania - Ohio - Washington Qualifications - Rising Sophomore or Junior in college - Excellent verbal and written communication skills - Strong interest in technology and related college major - Very organized and detail oriented, with a high degree of accuracy and follow up - Strong problem solving and technical troubleshooting - Some experience with Windows desktop or server operating systems is preferred - Some experience with networking hardware and basics is preferred Requirements - You will be required to learn about client environments and various technologies used therein. - You will work on environments utilizing the full breadth of cloud and on premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc. - You will work closely with infrastructure and networking equipment from vendors such as Microsoft, VMware, Cisco, etc. - Tickets are assigned or scheduled by the on-duty dispatcher. - You will be required to learn about our C.L.I.E.N.T. (Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious) service efforts and incorporate them into your ongoing work. Benefits - The base pay for this position has an hourly rate of $17.00. The offer will take into account a wide range of factors. Company Description Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

JOB SUMMARY: The Adjuster position is responsible for collecting and servicing defaulted consumer loans from initial delinquency up to charge-off/recovery. While undertaking these activities, the Adjuster is required to adhere to Bank policies and procedures as well as all applicable regulations such as, but not limited to, the Fair Debt Collection Practices Act. The loan types the Adjuster primarily services include installment, revolving, auto, boat, and residential mortgage loans. Adjusters are expected to deliver a high level of customer service and demonstrate excellent communication skills. Therefore, an Adjuster must clearly and effectively communicate with customers through telephone contact as well as through electronic and written correspondence. The Adjuster is expected to mitigate delinquency rates on their assigned accounts using effective and professional collection and customer service techniques. In addition, an Adjuster must promptly investigate, resolve, and/or escalate customer concerns. An Adjuster must try to identify reasons for customer delinquency and demonstrate effective negotiation skills to collect payments, establish promise to pays, and make referrals for hardship assistance, when applicable. The Adjuster must meet or exceed performance standards as set by the Collections Department Manager. Scope of work may include servicing of current accounts, skip tracing, servicing other loan types, and working on special projects from time to time, as required by department Manager. The Adjuster will be required to attend various training and continuing education courses. ESSENTIAL JOB FUNCTIONS: • Works well in a remote working team environment while accomplishing individual and team goals. • Manage daily portfolio of delinquent account calling queues which include maintaining making notes on customer responses, promises to pay, as well as following up on customer calls. • Maintain adequate collection notes and account documentation within our loan servicing systems that accurately reflect activity and action taken on loan accounts. • Effectively manage and de-escalate difficult customer interactions. • Maintain professionalism throughout the collections process, including when establishing borrower contact through inbound and outbound calls, emails, or other methods of communication. • Review, investigate, research, problem solve, and respond to customer account history disputes and inquiries, whether over the telephone or in written response format, as well as escalate to Collections Manager as required. • Demonstrate sound decision-making ability when servicing delinquent loan accounts and interacting with borrowers. • Maintain good communication with the Collections Manager to escalate situations adversely affecting delinquent account collection and customer complaints. • Ability to cross-train and effectively multi-task while fulfilling core responsibilities and supporting team efforts. • Meet or exceed performance goals, metrics, and expectations in a remote team environment. • Participate in and provide feedback on periodic performance conversations. • Monitor and measure personal performance to gauge personal effectiveness through the month and deliver upon established performance expectations. • Adhere to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all applicable government regulations and laws and Bank policies and procedures. • Build solid relationships and effectively communicate with other internal departments such as retail lending, branch banking, loan operations and other Bank employees to ensure timely resolution of defaulted and maturing loans. • Conduct skip tracing to identify and update borrower location and contact information. • Prepare, proof-read and verify accuracy of written correspondence to borrowers in default including but not limited to default, demand, pre-acceleration and acceleration letters. • Prepare forms and reports to the Collection Manager such as charge-off forms. • Coordinate 3rd party field visits to the collateral properties of delinquent accounts in accordance with Bank policy and procedure. • Consent to being recorded on inbound and outbound calls in the course of fulfilling the responsibilities of the role. • Additional responsibilities as assigned by the Collections Manager and Bank leadership team. • Adhere to Seacoast Bank’s Code of Conduct. EDUCATION AND/OR EXPERIENCE: • High School Diploma. • 1-2 years of collections or comparable customer service experience preferred. • Ability to write clear and effective correspondence to customers, including demand letters and emails. • Ability to speak professionally to individuals over the telephone and via video conferencing while influencing results, responding to inquiries, and providing excellent internal and external customer experience. • Proficient utilization of core bank operating systems, MS Word, MS Excel software, or other technical applications and systems at an intermediate level, as needed. • General banking or finance knowledge as well as working knowledge of loan products including installment, revolving and residential mortgage. • General debt collection knowledge that includes applicable regulatory requirements such as the Fair Debt Collection Practices Act (FDCPA).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO is expanding fast and we're looking for entry-level Fully Remote - Career Opportunity who are ready to start immediately. Whether you're starting your career, switching fields, or just looking for a fresh opportunity — this job is beginner-friendly, remote, and comes with full training. - Answer incoming calls, emails, and chats from clients - Explain and update benefit coverage options - Maintain accurate client records and assist with policy inquiries - Provide top-tier service with a customer-first mindset - Work independently and hit team goals from your home office Qualifications - No previous experience required — just a willingness to learn - Excellent communication and problem-solving skills - Reliable, self-motivated, and organized - Comfortable using basic computer tools (we’ll train you!) - Must be U.S.-based and 18+ Benefits - Start ASAP – Quick interview & fast onboarding process - 100% remote – Work from anywhere in the U.S. - Weekly Commission based pay + performance bonuses - Flexible schedules – Full-time & part-time options - Union-backed benefits (life, health, retirement) - Growth-focused culture – Promotions based on merit, not tenure Company Description

Experts at MarketScale