We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! Workplace: Remote ( #LI-Remote ) The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day to Day - Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment, insurance or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. The Details Unlicensed Start Date: Tuesday April 21st Licensed Start Date: Tuesday May 19th Location: Remote. You will need to provide a quiet, distraction-free environment and high-speed internet. Training & Work Hours: - EST: Monday-Friday 10:30am to 7:00pm - CST: Monday-Friday 9:30am to 6:00pm - MST: Monday-Friday 8:30am to 5:00pm - PST: Monday-Friday 7:30am to 4:00pm Normal Business Hours: - EST: Monday-Friday 9:00am to 9:00pm - CST: Monday-Friday 8:00am to 8:00pm - MST: Monday-Friday 7:00am to 7:00pm - PST: Monday-Friday 6:00am to 6:00pm Compensation - Pay can range from $22.89-$24.35/hour based on location.  - Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!   - As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.  Education Requirements - High School Diploma or equivalent required. - Other: Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. - Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Physical Environment This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o HI/IL/MN/VT Only: $21.45 - $35.70 o DC/NJ/NY/OH Only: $21.45 - $38.61 o Albany County, NY/Cleveland, OH: $22.82 - $33.48 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - FL, US - IA, US - ID, US - KS, US - LA, US - MI, US - MO, US - MS, US - MT, US - ND, US - NE, US - OH, US - OK, US - OR, US - SC, US - SD, US - TX, US - UT, US - VT, US - WV, US - WY Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Overview We are seeking a detail-oriented and customer-focused Travel Booking Specialist to join our growing team. In this role, you will assist clients with planning and booking travel arrangements including flights, hotels, cruises, tours, and vacation packages. The ideal candidate enjoys helping people create memorable travel experiences and has strong communication and organizational skills. Key Responsibilities - Assist clients with booking flights, hotels, cruises, vacation packages, and transportation - Research travel options and recommend destinations, accommodations, and activities - Provide personalized travel planning based on client preferences and budgets - Manage reservations and ensure all bookings are accurate and confirmed - Communicate with travel vendors, airlines, hotels, and tour operators - Handle itinerary changes, cancellations, and travel issues when needed - Stay updated on travel trends, promotions, and industry updates - Maintain strong client relationships and provide excellent customer service Qualifications - Strong communication and customer service skills - Excellent attention to detail and organizational skills - Ability to work independently in a remote environment - Basic computer and internet research skills - Passion for travel and helping others plan experiences - Previous travel, hospitality, or sales experience is a plus (not required) Preferred Skills - Experience with travel booking platforms or reservation systems - Sales or client consultation experience - Knowledge of international and domestic travel requirements Benefits - Remote work flexibility - Travel industry training provided - Opportunities for travel perks and discounts - Flexible schedule options - Supportive team environment

• Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle • Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders • Provide accurate and current information on services, pricing, inventory, and new materials • Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce) • Collaborate with Quality Assurance to address customer complaints and accurately document incidents • Enter sales orders into Microsoft Dynamics 365 Business Central from email and drop ship portals daily • Create and manage production schedules using the MPS module in Business Central, ensuring timely fulfillment of sales orders • Coordinate with purchasing to optimize production and inventory availability • Work closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and customer satisfaction

A growing kosher technology startup is seeking a Head of Customer & Technical Support to build their lead our support operations while helping advance kosher standards in digital technology. Location: Remote / Flexible (U.S or Israel Preferred) Type: Full-Time Salary: Commensurate with experience About the Role We are looking for an exceptional problem solver and systems builder to lead our Customer and Technical Support Operations. This role is responsible for designing and managing the entire support infrastructure, overseeing the customer support team, and personally handling complex technical support issues that require deeper investigation. The ideal candidate combines technical ability, operational thinking, and leadership to build scalable support systems, manage the support team, coordinate with developers, and continuously improve both the customer experience and our filtering technology. Because our mission centers around kosher technology, the right candidate must also be passionate about strengthening and advancing kashrus standards in digital technology. This is primarily a leadership and systems role, but the candidate will also personally handle complex technical issues that are escalated beyond the support team. Responsibilities Build and Manage the Support System - Design and implement the company’s customer support infrastructure - Set up and manage the help desk platform (Freshdesk or similar) - Create support workflows, automations, and ticket routing - Build and maintain a comprehensive knowledge base - Set up support channels including helpdesk, phone line, and documentation - Develop internal troubleshooting guides and support playbooks Lead and Oversee the Customer Support Team - Manage and supervise customer support representatives - Ensure tickets are handled professionally and efficiently - Monitor response quality and customer satisfaction - Train support staff and improve team performance - Establish support policies and procedures Handle Technical Escalations - Serve as the escalation point for complex technical support issues - Investigate advanced technical problems that frontline support cannot resolve - Troubleshoot issues involving system behavior, integrations, or configuration - Work closely with the development team to reproduce bugs and resolve issues Coordinate with Product & Development - Identify recurring technical problems from support cases - Communicate technical issues and customer feedback to developers - Help prioritize fixes and product improvements - Assist with technical documentation and troubleshooting guidance Advance Kosher Technology Standards - Help improve the effectiveness of our kashrus filtering systems - Research and identify new problematic content or technologies - Analyze apps and platforms to identify new areas that require protection or filtering - Work with product and development teams to strengthen filtering systems Implement Automation and AI - Utilize AI tools to improve customer support workflows - Implement automations using no-code platforms such as Zapier - Continuously improve efficiency through automation and technology Requirements - Previous experience working in or leading customer service or technical support teams - Strong problem-solving ability and analytical thinking - Basic understanding of coding concepts - Familiarity with no-code tools such as Zapier - Experience with help desk platforms (Freshdesk, Zendesk, Intercom, etc.) - Strong organizational and leadership skills - Ability to build systems, processes, and documentation Ideal Candidate The ideal candidate: - Is passionate about kosher technology - Loves solving complex technical problems - Is both technical and operational - Enjoys building systems and improving processes - Has experience mentoring or managing support teams - Takes ownership and drives improvements independently Bonus experience: - Experience implementing AI tools in customer support - Background in technical support engineering - Experience analyzing apps or digital platforms