• Respond to guest messages across Airbnb, VRBO, and other platforms within 5 minutes • Provide clear check-in instructions and assist guests with pre-arrival questions • Professionally handle guest concerns, complaints, and problem resolution • Coordinate and escalate maintenance issues to the operations team when needed • Respond to guest reviews when required • Maintain friendly, professional, and helpful communication with guests at all times • Ensure every guest interaction reflects a premium hospitality experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Nomad Equity is a fast-growing short-term rental management company specializing in managing Airbnb and VRBO properties. We are seeking a highly responsive and detail-oriented Guest Communications Specialist to join our remote team. This role is critical to delivering a 5-star guest experience. As the first point of contact for guests, you will manage communication across our properties, ensuring fast responses, smooth check-ins, and professional problem resolution. The ideal candidate is hospitality-minded, organized, and thrives in a fast-paced environment where responsiveness and clear communication are essential. Key Responsibilities - Respond to guest messages across Airbnb, VRBO, and other platforms within 5 minutes - Provide clear check-in instructions and assist guests with pre-arrival questions - Professionally handle guest concerns, complaints, and problem resolution - Coordinate and escalate maintenance issues to the operations team when needed - Respond to guest reviews when required - Maintain friendly, professional, and helpful communication with guests at all times - Ensure every guest interaction reflects a premium hospitality experience Qualifications - Exceptional written English (non-negotiable) - Strong customer service mindset with calm and effective problem-solving skills - Experience with Airbnb, VRBO, or other short-term rental platforms preferred - Ability to work PST (California time zone) hours - Reliable high-speed internet connection - Ability to multitask and stay organized in a fast-paced environment - Comfortable using messaging platforms and managing multiple conversations simultaneously Ideal Candidate - Hospitality-minded and proactive - Extremely responsive and detail-oriented - Comfortable handling urgent or sensitive situations - Takes ownership of tasks and communicates clearly - Committed to delivering an exceptional guest experience Salary and Work Environment - USD Salary - Ability to work remotely

- Active Property and Casualty License or Personal Lines License required - Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years - Monthly and Quarterly bonus potential - Computer equipment provided by AAA Club Alliance Let's Talk Compensation: - The starting base compensation for this position is $16.10 to $37.58 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law - This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $350.00 per month The ideal candidate will have: - High school diploma or equivalent - 2+ years of customer service and/or sales experience in an insurance environment - Call Center experience preferred - Active Property and Casualty License or Personal Lines License required - Membership license required or ability to obtain license within 90 days of employment. - Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule The primary duties of the Outbound Insurance Service Specialist are to: - Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities - Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs. - Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer. - Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures. - Counsel the members and non-members regarding membership benefits in correlation with insurance products. Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Admin - Clerical

Location: Cherry Hill, NJ Role Type: Contractor Schedule: Part-Time Workplace Type: Remote Travel Services Support Specialist (Remote) About the Role: This remote support role assists clients with travel-related services through communication, coordination, and administrative tasks. The position emphasizes accuracy, organization, and professionalism while working within established systems and procedures. It is well suited for individuals seeking flexible remote work that still offers structure and clear expectations. Training and guidance are provided to support success, making this role accessible to individuals from various professional backgrounds. Ongoing resources ensure consistency and confidence in daily tasks. Responsibilities: Key duties include assisting with client requests, communicating through email and online systems, maintaining accurate records, completing assigned training, and following workflows and deadlines consistently. Qualifications: Clear communication skills, attention to detail, ability to work independently, comfort with remote tools, and prior support or administrative experience are preferred. To Apply: Submit your application to be reviewed by our team.