This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking relationship-driven Remote Representatives to support clients through Zoom-based virtual meetings, helping families from the comfort of their homes. This role is ideal for individuals who value meaningful conversations, consistency, and long-term client care in a fully remote environment. - Proven Growth: Over 20% growth last year, even during challenging economic conditions - Essential Business: Stability and long-term demand - Fully Remote: Serve clients across the U.S. and Canada - Virtual Client Interaction: Zoom-based consultations—no in-person meetings required Qualifications - Strong communication and relationship-building skills - Basic computer proficiency and comfort with virtual tools - Reliable work ethic and accountability - Outgoing, positive, and professional demeanor - Effective time management and organizational skills - Prior leadership or management experience (preferred, not required) - No prior insurance experience is required. Comprehensive training and mentorship are provided. Benefits - 100% Work From Home: Enjoy flexibility and structure while working remotely. - Weekly Pay: Consistent weekly compensation based on a proven schedule for success. - Bonuses & Structured Contracts: Performance-based incentives tied directly to results. - Health Insurance Reimbursement: Support your well-being with medical reimbursement options. - Life Insurance Coverage: Comprehensive life insurance benefits. - Flexible Schedule: Balance work and life while meeting performance expectations. - Retirement Plan: Plan confidently for long-term financial security. - Renewals & Residual Income: Build lasting income through ongoing client relationships. Company Description Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose.

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. This job might be for you if: - You are a dependable team player with a positive attitude - You obtain the aptitude to work in a critical thinking atmosphere - You enjoy a self-paced, educational work environment - You enjoy speaking with and helping people - You are empathetic and solution oriented - You are comfortable with eLearning and remote leadership management - You are comfortable navigating multiple computer programs at one time Minimum Qualifications: - Must be fluent in both English and French - Ability to express sympathy, empathy and compassion - Critical thinker and ability to adapt - Intermediate keyboarding and computer skills - Active and Attentive listener - Ability to type while talking (40 WPM or higher is a plus) - Ability to formulate sentences through written text - Ability to navigate and use multiple computer programs at once - Excellent verbal communication and listening skills - Clear speaking voice - General knowledge of U.S. and Canada geography - General knowledge of how to map a location using various programs or applications - Willingness to incorporate feedback to constantly improve performance - Possess can-do-confidence Perks of joining the U-Haul Team! Compensation: U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals. Scheduling Requirements: - Roadside Assistance is open 24/7/365 to assist customers, and shifts are available all hours (Arizona time) - The total number of hours scheduled each week will be based on business needs - Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days. - Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs. A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled. Education and Development (Training) Explained: - Self-motivated education at our very own U-Haul University. - Self-motivated supplementary eLearning. - Assist customers within the first week of employment. - Customer interactions with instructors’ support during initial education. - Skillset-driven continued education coordinated by your manager. - Fast-paced, hands-on instruction with a set schedule. - Learn and begin performing some of your job duties with customers the first day. Work From Home Requirements: - All work duties, including initial education, must be performed from your home address in a private, quiet workspace. - Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. - A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications - Operating System: Windows 11 - RAM: 16GB minimum (32GB recommended) - Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) - Storage: SSD with at least 5GB free space Additional Hardware - Webcam (external or built-in) - USB headset (wired) - Dual monitors Internet Speeds - Ping: under 100 - Download: 50MB minimum (100MB recommended) - Upload: 5MB minimum (10MB recommended) Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Become a part of our caring community and help us put health first The Care Coach directly contributes to improved health outcomes and service efficiency for the D-SNP population. In this role you will evaluate member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Dual-Special Needs Plan (D-SNP) Care Coach employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patients progress towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - Facilitating the identification and referral process for D-SNP members to ensure timely access to appropriate services. - Promoting clear and consistent communication among healthcare providers to enhance care delivery. - Coordinating services to avoid duplication and to ensure that all member health needs are fully addressed. - Acting as a primary contact for external partners and agencies, providing updates on member status and services. - The D-SNP Care Coach collaborates with D-SNP coordinators to support value-added benefits and DSNP comprehensive member rounding, thereby ensuring holistic case management for dual-eligible individuals. NOTE: This is a Field position where travel is required. Travel will be up to 25% of the time within the state. Use your skills to make an impact Required Qualifications - Must have a license as a Social Worker, LPN, or RN - 2 or more years of case management or care coordination experience - Knowledge of Microsoft Office Word and Excel - Exceptional verbal/written communication and interpersonal skills - Ability to use a variety of electronic information applications/software programs - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits. - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications - Resides in South Carolina - Experience with Medicaid or Medicare Additional Information Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. For best interview experience use a computer over a phone. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Humana Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities TB Statement This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.  Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $53,700 - $72,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. Job Overview Reporting directly to the Halmark Health PHO (HHPHO) Central Services Manager. This role is responsible for “navigating” patients through our healthcare system by scheduling appointments with specialists at the point of contact to provide expedited and convenient service. Responsible for handling all inbound calls, requests and processing all insurance referrals for Hallmark Health PHO (HHPHO) & Lowell General Hospital PHO (LGPHO) Primary Care Providers (PCPs). Communicates regularly with Primary Care Provider (PCP) and Specialty Provider offices and maintaining relationships with Emergency Departments and affiliated Urgent Care Centers. Responsible for handling all inbound calls and requests for the Provider Finder Line program and following up with patients in need of primary or specialty care. Responsible for following the HHPHO/LGPHO referral guidelines and working with the PCPs, PHO Medical Directors, office staff, and the patient to help direct care, when medically appropriate, to a specialist within the TuftsMedicine network and to TuftsMedicine services. Supports our PCP offices by making outreach calls to help improve the Quality Measures/Scores of our patients to ensure they are getting the appropriate care they need. What We Offer Competitive salaries & benefits that start on day one 403(b) retirement with company match Tuition reimbursement Free on-campus parking Career growth opportunities Guaranteed hours and set schedule ​ Location: Remote with an occasional onsite presence at Burlington/Lowell locations. ***This is primarily a remote position except for occasional on-site practice meetings/trainings/team meetings; in addition, in the event technology or other disruptions prohibit remote work from being conducted successfully, working on-site will be required to address the disruption.*** Hours: Full-Time, 40 Hours. Day Shift: 8:30am-5:00pm, Monday-Friday, Job Description Minimum Qualifications: 1. High School graduate or equivalent 2.One (1) year of health care experience in patient registration or physician office. Preferred Qualifications: 1. Three (3) years of health care experience in patient registration or physician office. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Responsible for maintaining relationships with Emergency Departments and affiliated Urgent Care Centers to ensure patients in need of a primary care provider or follow up specialty care are addressed. 2. Responsible for handling all inbound calls and requests for the Provider Finder Line program and following up with patients in need of primary or specialty care. 3. Responsible for following the HHPHO/LGPHO referral guidelines and working with the PCPs, PHO Medical Directors, office staff and the patient to help direct care, when medically appropriate, to a specialist within the TuftsMedicine network and to TuftsMedicine services. 4. Supports our PCP offices by making outreach calls to help improve the Quality Measures/Scores of our patients to ensure they are getting the appropriate care they need. 5. Utilizes effective customer service etiquette and skills in all phases of telephone and email communication. 6. Responds immediately to patients or Primary Care Physician (PCP) requesting specialist appointments and works with offices to schedule at the point of initial contact to keep care well-coordinated within the TuftsMedicine referral circle. 7. Tracks number of appointments made and responsiveness and appointment availability by Specialty practice. Alerts Manager regarding appointment access issues or problems. Works to achieve/exceed performance goals set by the PHO (such as answer rates, average customer hold times, and number of contacts handled, etc.) 8. Maintains excellent rapport and ongoing communication with the physician office staff, providers and co-workers. 9. Maintains a basic knowledge of insurance referrals, eligibility, prior-authorizations, broad scope of benefits, subscriber vs. guarantor, and order of insurance. 10. Confirms eligibility of the member being referred/scheduled. 11. Processes referral requests via insurance websites as well as other systems that may be needed to submit an electronic referral and accurately enter them into the patient’s Electronic Medical Record (Epic) and communicates this information to specialty offices. 12. Process paper referrals for those insurance plans that do not have electronic capabilities. 13. Schedules appointments and processes referral requests via live telephone calls, fax, Epic workqueues, Epic In-Basket Messages and voicemail messages. 14. Communicate with patients the reason for the re-direct in care and coordinate appointments with an in-circle specialist or service. 15. Communicates with PCPs to discuss possible redirection of out of circle referrals. 16. Communicates with the Medical Director to review any referral request that was approved by the PCP for their patient to see an out of circle specialist and reports back to Manager with results. 17. Follows established HHPHO/LGPHO guidelines regarding all out of circle referrals; including pending referrals for review by PCP or Medical Director and educating the patient regarding referral policies and protocols. 18. Assists PCPs in processing out-of-state referrals based on the various insurance guidelines. 19. Utilizes TigerConnect to reach out to patients and communicates with other providers. 20. Delivers offices marketing materials when needed. 21. Occasionally attend Meetings as needed to give status updates on call volume, office training feedback or other relevant topics. 22. Assists with the daily operations of the Managed Care Department and the PHO as needed, including help with mailings. 23. Maintain a level of professional knowledge commensurate with industry requirements in regard to the rules of the ever-changing insurance referral standards. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15