• Strategic Guidance: Provide expert advice to the CPTO on technology and product development strategies. • Assist in the formulation and execution of the company's roadmap. • Ensure robust architecture and design principles are adhered to, supporting scalability, reliability, and performance. • Innovation and Trends Monitoring: Keep abreast of industry trends, competitive advancements, and regulatory changes to advise on necessary adjustments and innovations. • Evaluate emerging technologies and their potential impact on the company’s products and services. • Technology Partnerships: Lead business and technical due diligence on potential acquisitions, partnerships, and vendor selections. • Advise on risk management and mitigation strategies related to technology. • Client and Partner Interaction: Represent Amwell with clients and partners. Prepare and lead high-value client conversations that focus on product and technology. • Evaluate client and partner needs to support the CPTO in executive and strategic discussions. • Stakeholder Collaboration: Work closely with senior leadership to ensure seamless integration of technology solutions with business goals. • Communicate complex technical concepts to non-technical stakeholders.

• Digital campaign planning, execution, and management for a wide range of clients • Deliver strategic data-based campaign optimizations • Benchmark, measure, and report campaign success • Uncover actionable insights regarding audiences, ad creative, platforms, etc. • Manage multiple ongoing projects and deadlines

• Facilitate patient enrollment into our RTM (Remote Therapeutic Monitoring) or Chronic Care Management (CCM) programs using Flagler’s portal. • Make daily calls and text messages to patients to document patient health status and keep them engaged. • Assist in the collection and documentation of patient health information, including histories, health status and new symptoms. • Support patients by sending health pointers (stretches, meditation videos, light exercises). • Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies. • Participate in ongoing company training and check-ins.

• Serve as a trusted partner to nephrology and primary or specialty practices on HEDIS and Stars expectations, documentation standards, and Evergreen’s value-based care priorities • Share and interpret quality reports, care gap lists, and dashboards, translating performance data into clear, practical improvement steps that align with Evergreen’s workflows and practice capabilities • Educate provider practices on documentation accuracy, coding completeness, and best practice workflows that directly impact HEDIS and Stars measure performance • Facilitate recurring meetings with providers and practice staff to review quality trends, resolve workflow barriers, and co-develop action plans for performance improvement • Support provider adoption of Pay-for-Performance (P4P) components related to HEDIS and Stars by clarifying incentives, expectations, and measure specifications • Identify risks or gaps affecting measure outcomes and escalate as appropriate, and partner with internal teams to drive timely intervention • Manage an assigned panel of patients, monitoring and prioritizing HEDIS and Stars care gaps across preventive care, chronic disease management, and coordination of care • Conduct proactive patient outreach through phone, electronic and other approved communication channels to educate, motivate, and support patients to complete screenings, labs, immunizations, specialty appointments, and other recommended care • Track outreach effectiveness, gap closure progress over time, and patient responsiveness, maintaining accurate and timely documentation of all patient interactions • Collaborate with Quality, Clinical Operations, Coding & Documentation, Practice Transformation, and Pharmacy to ensure payer aligned support for providers and patients • Participate in quality initiatives that are cross functional and designed to improve performance at scale