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Complex and Represented Claims Manager
Location
United States
Posted
97 days ago
Salary
$90K - $105K / year
Seniority
Lead
No structured requirement data.
Job Description
Complex and Represented Claims Manager
Jobgether
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to lead and shape a high-performing claims team in a fast-paced, technology-driven insurance environment. The Complex and Represented Claims Manager will oversee desk adjusters handling property claims, appraisals, mediations, and pre-suits, ensuring operational excellence and superior customer service. You will play a pivotal role in developing claims processes, training and mentoring staff, and collaborating with internal teams and external contractors to achieve organizational goals. This position combines leadership, technical expertise, and hands-on involvement in complex claims, offering a rewarding chance to make a direct impact on both team performance and operational success. Travel within the U.S. for meetings and training is expected, while the role remains fully remote. - Lead, mentor, and develop a team of desk adjusters to ensure efficient, accurate, and high-quality claims handling. - Analyze and report team performance metrics to optimize workflow, customer service, and overall operational efficiency. - Manage selection, evaluation, and retention of contractors, adjusting firms, and other external experts supporting claims operations. - Establish and maintain comprehensive claims handling guidelines, ensuring consistency and adherence to best practices. - Conduct audits, business reviews, and quality assessments of team members and external providers to maintain compliance and performance standards. - Participate in special projects and contribute to continuous improvement initiatives across the claims function. Qualifications - Bachelor’s degree or equivalent experience in a related field. - 5+ years as a desk adjuster in homeowner/property insurance, handling all perils (fire, hail, wind, water, theft, lightning, vandalism, etc.). - 3+ years of management experience leading a team of 5–10 adjusters in the P&C insurance space. - Strong technical expertise in loss estimating, homeowner policy coverages, construction, and claims processes. - Experience with contractors, vendors, Proof of Loss evaluation, CRN, DTPA, NOI, mediations, and appraisals. - Current or eligible adjuster licensing in relevant U.S. states (FL, TX, NY, LA) and familiarity with HAAG certification is a plus. - Proficiency in MS Office, Slack, Teams, and claims-related software; Symbility experience is advantageous. - Exceptional communication, organizational, and problem-solving skills, with the ability to thrive in a metrics-driven environment. - Ability to manage multiple priorities, provide solutions to complex situations, and maintain high attention to detail. Benefits - Competitive base salary of $90,000–$105,000 per year, plus potential bonuses or incentives. - Comprehensive medical, dental, and vision coverage. - Short- and long-term disability (company-paid) and voluntary life & AD&D options. - Flexible healthcare and dependent care accounts (FSA/HSA). - 401(k) with generous matching and no vesting schedule. - 20 days of PTO annually (prorated based on hire date). - Fully remote work with designated quiet workspace and reliable internet connectivity. - Opportunity to work in a collaborative, innovative, and fast-paced insurance technology environment.
Job Requirements
- Bachelor’s degree or equivalent experience in a related field.
- 5+ years as a desk adjuster in homeowner/property insurance, handling all perils (fire, hail, wind, water, theft, lightning, vandalism, etc.).
- 3+ years of management experience leading a team of 5–10 adjusters in the P&C insurance space.
- Strong technical expertise in loss estimating, homeowner policy coverages, construction, and claims processes.
- Experience with contractors, vendors, Proof of Loss evaluation, CRN, DTPA, NOI, mediations, and appraisals.
- Current or eligible adjuster licensing in relevant U.S. states (FL, TX, NY, LA) and familiarity with HAAG certification is a plus.
- Proficiency in MS Office, Slack, Teams, and claims-related software; Symbility experience is advantageous.
- Exceptional communication, organizational, and problem-solving skills, with the ability to thrive in a metrics-driven environment.
- Ability to manage multiple priorities, provide solutions to complex situations, and maintain high attention to detail.
Benefits
- Competitive base salary of $90,000–$105,000 per year, plus potential bonuses or incentives.
- Comprehensive medical, dental, and vision coverage.
- Short- and long-term disability (company-paid) and voluntary life & AD&D options.
- Flexible healthcare and dependent care accounts (FSA/HSA).
- 401(k) with generous matching and no vesting schedule.
- 20 days of PTO annually (prorated based on hire date).
- Fully remote work with designated quiet workspace and reliable internet connectivity.
- Opportunity to work in a collaborative, innovative, and fast-paced insurance technology environment.
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