About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Position Summary This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert knowledge of physicians, services, and programs; working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers; and prioritizing complex and emergent situations. Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate in staff training and act as a resource for co-workers when necessary. Employees are required to have a secure, hard-wired high-speed internet connection with a minimum speed of 20 Mbps for downloads and 5 Mbps for uploads, which will be at their own expense. Additionally, a dedicated workspace that is quiet and free from household disturbances is essential. On-site training sessions may be necessary. Also, employees may need to work on-site with minimal notice for any scheduled shift, regardless of the reason. * Two to three years of customer service experience. * Strong basic computer and keyboarding skills. * Demonstrated excellent written, verbal and interpersonal communications skills. * Demonstrates a pleasant telephone voice and helpful manner. * Ability to work effectively with minimum supervision, while understanding role as part of a team. * Must have strong interpersonal communication skills, including excellent problem solving and follow up skills. * Proven strong analytical skills with ability to identify problems and initiate solutions. * Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients. * Knowledge of general computer software, including Microsoft Office. Preferred Qualifications: * Telephone-based customer service experience. * Fluid knowledge of common medical and hospital terminology required. * Experience working in a fast-paced healthcare environment, preferably including clinician interaction. * Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON. Physical Demands Please click here to view the Physical Demands The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Description Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Key Responsibilities - Respond to mental health crisis and suicide prevention hotline calls - Conduct risk assessments and determine appropriate interventions - Provide emotional support, crisis counseling, and referrals - Document services in Electronic Health Records (EHR) - Work independently while collaborating with the crisis response team Schedule & Availability - Full-time: 40 hours per week - A minimum of 4 shifts per month must fall on a Saturday or Sunday. - 2 holiday shifts per year required - Overnight shifts available:10pm–6am or 11pm–7am Pay & Shift Differentials - $21.00/hour - +$2.65/hour weekend differential - +$3.00/hour for overnight workers Work Location - Remote / Work From Home - Must reside in Wisconsin - Requires personal computer, high-speed internet, and private workspace Benefits - Health Insurance - Employee Assistance Program (EAP) - Wellness Program - Professional Development Assistance - Paid Time Off (PTO) Requirements - 2+ years of experience in mental health, behavioral health, or crisis services - Bachelor’s degree in human services preferred (or equivalent experience) - Strong skills in crisis intervention, de-escalation, and multitasking - Excellent verbal and written communication skills - Proficiency with computers and EHR systems - Ability to remain calm in high-pressure, emergency situations

Description Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time evening shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Key Responsibilities - Respond to mental health crisis and suicide prevention hotline calls - Conduct risk assessments and determine appropriate interventions - Provide emotional support, crisis counseling, and referrals - Document services in Electronic Health Records (EHR) - Work independently while collaborating with the crisis response team Schedule & Availability - Full-time: 40 hours per week - A minimum of 4 shifts per month must fall on a Saturday or Sunday. - 2 holiday shifts per year required - Evening shifts: 3pm–11pm or 4pm–12am Pay & Shift Differentials - $21.00/hour - +$2.65/hour weekend differential Work Location - Remote / Work From Home - Must reside in Wisconsin - Requires personal computer, high-speed internet, and private workspace Benefits - Health Insurance - Employee Assistance Program (EAP) - Wellness Program - Professional Development Assistance - Paid Time Off (PTO) Requirements - 2+ years of experience in mental health, behavioral health, or crisis services - Bachelor’s degree in human services preferred (or equivalent experience) - Strong skills in crisis intervention, de-escalation, and multitasking - Excellent verbal and written communication skills - Proficiency with computers and EHR systems - Ability to remain calm in high-pressure, emergency situations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping. - Meticulously post charges and payments to patient accounts. - Efficiently schedule daily appointments, contributing to the smooth operation of patient billing and scheduling. - Demonstrate meticulous attention to detail in financial transactions. - Exhibit strong organizational skills for scheduling. - Commit to accuracy and efficiency in patient account management. - Review and post payments and write-off/adjustments from insurance and patients. - Review Explanation of Benefits (EOBs)/Electronic Remittance Advice (ERAs), payments, adjustments, insurance contracts, and all account comments. - Apply knowledge of payer contracts and experience with insurance reviews to gather additional information as necessary. - Post and track electronic funds transfer (EFT) information and validate EFTs for accuracy. - Follow write-off approval protocols for non-routine adjustments. - Manually post non-electronic activities including payments, adjustments, and zero payment denials. - Complete daily posting log and quarterly cash handling audits and report findings to Supervisor/Manager. Qualifications - None specified. Requirements - None specified. Benefits - None specified. Company Description From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.