This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Transfer Center Specialist II (LPN, Paramedic, EMT) will work remotely and coordinate through inbound and outbound calls the acceptance of patients into LifePoint Health system and facilitates patient transfer process with patients going out of LifePoint Health system to non-LifePoint health system. This is a Remote, Full Time opportunity. Salary Range: $24-26/hr. We are looking for experienced LPN, Paramedic or EMTs to perform the following duties: - Performs initial admission screening and acceptance using approved clinical criteria to assure patient acceptance and admission are consistent with current protocols and procedures. - Works in collaboration with multiple departments within the hospital and facilitates relationships with facilities, physicians, and nursing staff. - Works closely with the Bed/Capacity Coordinator to identify, trend and report barriers to patient throughput. - Coordinates all components related to the admission/transfer or consult of emergent, urgent, and elective patients into an accepting facility from referring hospitals, clinics, urgent care clinics and physician offices with guaranteed appropriate level of care in timely manner, offering appropriate mode of transport as needed. - Systematic processing of patient acuity and expert level of clinical decision making, to facilitate the patient flow through the continuum of care utilizing electronic resources. - Ability to document and prioritize patient information to formulate an accurate picture of the patient and his/her condition for accepting physicians, nurses, or other healthcare workers. - Assign Transfer Priority Level for triage / transport of patients to prioritize bed and transportation resources. - Maintain Transfer Center data collection and provide feedback to referring facility on patient transition and outcomes. - Demonstrates Knowledge of human growth and development, assessment, range of treatment and care of patients for all ages of patients served. - Screens admissions, using approved criteria, for appropriateness of level of care orders and assignments of status and bed type. - Competent in the application of Medical Necessity criteria. - Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/opportunities. - Through effective and professional communication, acts as a liaison between and with physicians, patient/family, hospital staff and patient care areas, outside agencies to promote efficient patient flow. - Coordinate with Bed/Capacity Coordinator for timely transfer, appropriate bed assignment and to ensure the patient’s information is accurate and viable. - Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. - Maintains current and accurate information in Electronic Health Care Record. Qualifications - Graduate of an accredited school/college and holds applicable current licensure in state of residence (LPN, Paramedic, EMT). - Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred). - Ability to communicate effectively in oral, written, and electronic formats. - Must be able to multitask by attentively listening and simultaneously type more than 35 wpm. - Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. Benefits - Competitive salary and benefits. - 401k. - Flexible PTO. - Generous Employee Illness Benefit (EIB). - Medical, dental, vision. - Tuition reimbursement. - Employee Assistance Program.

• Monitors applications or infrastructure using industry-standard tools or completes SOP based work. • Maintains task-based queue for completed tickets in the order received or based on criticality. • Provides support for installations, troubleshoots local applications, and database issues. • Assists Operations Engineers with designing and implementing new solutions. • Assists in maintaining and updating documentation. • Provides onsite and remote assistance. • Participates in planning, daily meetings, and backlogs sessions. • Performs other duties as assigned. • Complies with all policies and standards.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below. Responsibilities - Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages. - Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations. - Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead. - Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances. - Guest Support: Assist with overflow service calls during peak times in the Call Center as required. - Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs. - Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members. - Other Duties: As assigned by management. Qualifications - Excellent written and verbal communication skills. - Ability to work collaboratively across departments and adapt to changing priorities. - Strong organizational skills and ability to manage multiple tasks simultaneously. - Self-starter with excellent task management skills. - Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s). - Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus. - Cruise or tour operations / reservations experience preferred. - Preferred experience managing processes with timelines. - Proficiency with Reservations and Operations systems (Seaware Core preferred). - This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours. Benefits - Medical, Dental & Vision. - HSA & FSA. - Life & Disability. - Accident, Hospital & Critical Illness. - Pet Insurance. - Vacation, Sick Time and paid Holidays. - 401(k) with Company Match. - Employee Assistance Plan. - Education Assistance. - Employee Discounts & Travel Deals. Company Description Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary. Our Vision: Enriching people’s perspective through inspired travel. Our Values: - Welcoming - Innovative - Now - Discipline - Serve - Teamwork - Authentic - Responsible

• Act as the primary gatekeeper and incident manager for all open escalations during US hours. • Proactively coordinate with internal teams to unblock stalled escalations. • Partner with the Support Operations Manager to translate monthly governance reports into actionable tasks for our accounts. • Manage the lifecycle of technical documentation by proactively monitoring open tickets. • Act as the human-in-the-loop quality check for auto-generated Knowledge Base articles and automated account summaries. • Maintain daily, highly detailed action trackers detailing internal blockers, daily interventions, and next-communication plans for every open escalation. • Identify and help implement support process improvements.