Senior HVAC Technical Service Advisor
Location
Massachusetts
Posted
126 days ago
Salary
$7.8K - $12.5K / month
Seniority
Senior
Job Description
Senior HVAC Technical Service Advisor
Ferguson
• Provide technical product support to outside sales and field partners for Residential HVAC products • Assist dealers in troubleshooting service and installation problems over the phone daily • Maintain daily call log of customer interactions • Provide outside field service customer support on job sites • Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times • Provide technical product knowledge and product training virtually and in-person to customers and internal associates • Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager • Assist with filing warranty claims • Attend trainings to become Trane/American Standard Field Service Representative (FSR) • Become a Mitsubishi Diamond Service Group member (DSG) • Other duties as assigned by Manager
Job Requirements
- 5+ years of Technical HVAC Experience in Service, Install or Technical Support
- EPA Certification and other HVAC licenses strongly preferred
- Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred
- Ability to quickly find product information to assist technicians on the phone or on the jobsite
- Be able to provide top-notch customer service
- Strong proficiency with computer and software programs, including all Microsoft Applications
- Ability to communicate technical information to technical and non-technical customers and associates
- Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization
- Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
- Proven time management and organizational skills
- Detailed and able to maintain a high level of accuracy
- Self-starter, creative problem solver, and self-sufficient
- Ability to travel within New England to job sites, branches and corporate offices as required
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
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