Senior HVAC Technical Service Advisor

Location

Massachusetts

Posted

126 days ago

Salary

$7.8K - $12.5K / month

Seniority

Senior

Associate Degree5 yrs expEnglish

Job Description

Senior HVAC Technical Service Advisor

Ferguson

• Provide technical product support to outside sales and field partners for Residential HVAC products • Assist dealers in troubleshooting service and installation problems over the phone daily • Maintain daily call log of customer interactions • Provide outside field service customer support on job sites • Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times • Provide technical product knowledge and product training virtually and in-person to customers and internal associates • Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager • Assist with filing warranty claims • Attend trainings to become Trane/American Standard Field Service Representative (FSR) • Become a Mitsubishi Diamond Service Group member (DSG) • Other duties as assigned by Manager

Job Requirements

  • 5+ years of Technical HVAC Experience in Service, Install or Technical Support
  • EPA Certification and other HVAC licenses strongly preferred
  • Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred
  • Ability to quickly find product information to assist technicians on the phone or on the jobsite
  • Be able to provide top-notch customer service
  • Strong proficiency with computer and software programs, including all Microsoft Applications
  • Ability to communicate technical information to technical and non-technical customers and associates
  • Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization
  • Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
  • Proven time management and organizational skills
  • Detailed and able to maintain a high level of accuracy
  • Self-starter, creative problem solver, and self-sufficient
  • Ability to travel within New England to job sites, branches and corporate offices as required

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Life insurance
  • 401(k) with company match
  • Mental health coverage
  • Gender affirming and family building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities

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