• Conduct AI Quality Assurance Reviews – Evaluate AI-generated responses for accuracy, tone, clarity, and effectiveness to ensure a strong human-centered experience. • Train & Tune AI Tools – Identify response gaps, refine prompts, improve training inputs, and test enhancements to increase AI reliability and performance. • Identify Case Deflection & Knowledge Gaps – Analyze support trends and evaluate our internal agent assist AI performance data to uncover content gaps that limit automation effectiveness. • Enhance Knowledge Base Content – Assist in our knowledge base consolidation, optimization, and content analytics to improve AI accuracy and workflow automation. • Support AI Assist Workflow Enablement – Assist in documenting best practices and helping internal teams improve adoption of agent assist AI workflows. • Analyze Customer Support Processes – Review existing workflows to identify inefficiencies and automation opportunities. • Explore AI in Customer Support – Research and assess AI tools such as workforce management, predictive analytics, and automation to enhance customer interactions. • Collaborate Cross-Functionally – Work with the Customer Support Leadership Team and cross-functional teams to align AI initiatives with customer experience improvements. • Present Key Findings – Summarize insights, propose automation strategies, and deliver a final presentation to leadership with recommendations for AI-driven improvements.

Overview At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? MID-DAY SCHEDULE: 10:30 AM to 7:00 PM CST Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications To be eligible for the position, a minimum internet download speed of 100Mbps and upload speed of 20Mbps are necessary. We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports - Able to meet the required internet speed of 100mbps downolad/20mbps upload Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no: 5160 #INDNONC

Overview At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Take inbound calls from patients, providers and members - Help manage calls for patients that may be sick, in an emergent situations or more - Support members with their insurance needs, questions or concerns - Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations - Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice - Answer inquiries on benefit claims, appeals, and authorizations - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - will be verified during background check - Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Excellent oral and written communication skills - Excellent demonstration of caring, empathy and compassion - Able to work mid-day and nights with alternating OFF - Able to provide 2 monitors 22 inch each with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Patient Care Coordinator role is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no: 5159 #INDNONC

Title: Cruise Reservation Specialist Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: We specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries. Job Summary: We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. Key Responsibilities: - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications: - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits: - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. $25,000 - $75,000 a year How to Apply: If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today!