This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Support Services Representative, you play a vital role in our mission to improve lives. Your responsibilities include: - Sort and prepare incoming paper-based mail. - Scan incoming paper checks into application(s) for bank processing. - Review, assemble, and prepare documents to ensure successful and accurate scanning. - Review and verify prepped documents for accuracy prior to scanning. - Monitor electronic mail queue in document repository application, review correspondence and route documents to applicable folder. - Monitor printer(s) for outgoing claims; sort, attach backup document(s) and prepare for mailing. - Retrieve billing documents through internal systems or external websites and distribute appropriately. Qualifications - High school diploma or GED is required. - One year of work experience is preferred. - Experience with Microsoft Word and Excel is preferred. - Ability to work in a fast-paced environment. - Flexible and adaptable to an ever-changing environment. - Able to speak clearly and concisely. - Ability to use a 10-key calculator. - Experience with Microsoft Outlook. - Ability to read, comprehend, and act on simple instructions, short correspondence, and memos. - Able to work overtime during peak periods. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Handle high-volume inbound and/or outbound calls to schedule sales appointments • Communicate professionally with potential customers to qualify interest and book appointments • Provide excellent customer service during all interactions • Perform administrative tasks such as data entry and record updates • Complete online permit applications and related documentation • Maintain accurate customer and appointment information in internal systems • Follow internal processes for appointment scheduling and documentation • Coordinate schedules between customers and sales representatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Customer Support Agent who is not just reacting to tickets, but actively influencing customer satisfaction and retention. This role combines high-quality reactive support, proactive customer engagement, and sales impact. - Efficiently handle a large number of chats and calls (no cold calling) with a strong focus on quality. - Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction. - Guide users through onboarding and activation flows, educate customers to ensure successful product usage. - Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity. - Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience. Key success metrics for the candidate: - Maintain CSAT 90-95% - Meet SLA with average first response time ≤ 5 minutes - Additional product conversion rate - consistently generate paid resume reviews from support interactions (min. 20% of new customers pay for resume review option). We keep our hiring process quick and simple: - HR Introduction Call - Team Interview - Reference Check (with two prior managers) Qualifications - 2+ years of proven experience in customer support, customer success, or support-driven sales, working with US-based customers. - Fluent English and Russian. - Exceptional communication, problem-solving and negotiation skills (clear, friendly, confident). - Comfortable working with KPIs and performance metrics. - Customer-centric mindset with a business-oriented approach. - High-speed internet connection (VPN free). Benefits - Remote work - work/life balance. - Competitive package ($12000-18000). - Paid 38 days Off (vacation + local holidays) and sick leave.

Benefits: - Employee discounts - Flexible schedule - Free uniforms Want to work for an exciting company with an incredible and never ending appetite for growth? We are a rapidly growing aquarium and aviary service company. Our customers look to us to create a very serene and engaging environment for their residents/customers to enjoy. This particular role will primarily be servicing of aquariums and aviaries in nursing homes and assisted livings facilities. This is an entry level position that requires basic knowledge of hand tools and assembly. Lifting, bending, and some physical demands are involved in the position. This is a part-time remote position. Work is typically done during business hours of 8am to 7pm but is flexible. Hours will vary from month to month but will average around 5-15 hours per week. Depending upon the amount of services due. *Travel in a 150 mile radius of Fort Wayne, IN will be required. Currently the furthest account from Fort Wayne is around 60 miles one way. (Mileage reimbursement is paid while driving. Hourly Wage is not paid during driving) *Cities will include Decatur | IN Fort Wayne | IN Kendallville | IN Angola | IN Warsaw | IN Van Wert | OH Coldwater | OH Berne | IN Winona Lake | IN Syracuse | IN Monroeville | IN *Due to work being performed in long term care homes, Covid-19 vaccine or masking/goggles may be required. Storing 50# bags of bedding and seed along with 4-5 27 gallon totes of supplies will be required for the job. Major position responsibilities - Well organized and possess excellent time management skills - Professional appearance with excellent communication skills - Effectively communicate company products and services - Able to prioritize and handle multiple tasks - Inner drive and desire to exceed goals - Respond to calls, emails, faxes to take care of customer needs - Able to make an efficient work schedule - Manage service cycle for customer base Required education, skills, abilities, and experience - Experience in fish keeping and or bird keeping preferred - Great attitude and willingness to learn. - Ability to continually adjust priorities to match the business need. - Strong work ethic along with being on time and maintaining good attendance. - Ability to successfully communicate and contribute in a team oriented environment. - Must have the ability to comprehend and follow instructions and to read and write in English. - Preference given to candidates with mechanical aptitude. - Willingness to be flexible with schedule and job responsibilities. - Able to travel in your service area radius - Heavy lifting and maneuvering is required. - Flexibility is a must! - High School education is preferred. - Driver’s License required Job Type: Part-time Pay: From $25.00 per hour Expected hours: 5-15 per week Benefits: - Flexible schedule Shift: - Day shift