• Lead, mentor, and develop a team of UX researchers and strategists • Attract and hire strong research talent • Drive research planning and execution across multiple product areas • Partner with cross‑functional teams to ensure research is embedded early • Translate research insights into actionable recommendations • Facilitate alignment across teams by guiding discussions • Ensure operational excellence, including planning and prioritization

• Realizar a gestão técnica/ operacional dos projetos; • Determinar necessidades específicas para os projetos alocados (verbas, serviços adicionais, materiais de consulta etc…); • Realizar em parceria com o comercial a orçamentação de produtos (definição de escopo e horas dos projetos de pesquisa e desenho de serviços); • Organizar o Chapter de Pesquisa; • Construir os direcionais para direcionar PO/PMs na construção de produtos; • Formatar o ecossistema de design na organização através de processos, padrões e governança; • Compartilhar melhores práticas e gerar consistência nos direcionamentos para demais squads/tribos; • Conceber a melhor jornada para o usuário, mapeando as interações de acordo com o canal, perfil e contexto no qual o cliente se encontra; • Gerar conteúdo e Apresentações para clientes internos e externos, benchmark, etc;

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Strategic UX Researcher II to join our multi-disciplinary team of over 80 researchers, engineers, designers, writers, and planners working on a breadth of AI experiences. You will work closely with designers, product managers, and engineers to ideate, define, and deliver innovative AI powered solutions that empower people and teams to work more effectively and efficiently. This role is intentionally conceptual, integrative, and pre-alignment. Its value lies in strategic research domain expertise, mapping uncertainty, and providing guidance to stakeholders on how to move forward. - Work across organizational boundaries and disciplines with UX Designers, Planners, UX Researchers, Data Science, Product Managers, Marketers, Writers, and Engineers. - Identify stakeholders across Microsoft and provide research-driven insights to influence product development. - Tackle problems that require an understanding of complex technical constraints across multiple applications, platforms, and devices. - Understand complex systems by looking at the relationships and interactions between their parts. - Create research strategies and plans that leverage existing data and complement additional research. - Define UX approaches, metrics, and work with others on research planning. - Innovate and develop new approaches to measure user experience. Qualifications - Master's Degree in a relevant field AND 1+ year(s) User Experience Research experience OR Bachelor's Degree in a relevant field AND 2+ years User Experience Research experience OR equivalent experience. - Non-linear reasoning and pattern recognition. - High comfort with ambiguity and operating with incomplete information. - Hands-on research experience with skill in collecting and analyzing human behavioral data. - Experience impacting product direction and experience design on products leveraging AI and large language models (LLMs). - Proficient with futures or foresight research approaches. - Utilize scenario modeling as a tool where needed. - Experience designing and experimenting with approaches to model evaluation and the creation of quality rubrics. Requirements - Working knowledge of generative AI solutions. - Ability to drive product vision and strategy based on user and market insights. - Comfortable being ahead of the curve with new technologies. - Ability to work productively with conceptual ambiguity and incomplete information. - Deep familiarity with product design, prototyping, and coding. Benefits - Base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. - Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $131,400 - $215,400 per year. - Certain roles may be eligible for benefits and other compensation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will be a strategic research partner who helps shape end‑to‑end customer and partner experiences. You will work within a fast‑paced, iterative environment, collaborating across disciplines to define research goals, uncover opportunity areas, and guide design direction. You will help articulate a clear, customer‑centered vision by transforming complex insights into actionable strategies that influence product, experience, and business outcomes at scale. - Define research scope, study objectives, and success criteria aligned to business needs. - Identify research gaps and recommend the most appropriate methods based on business goals and customer needs. - Conduct a wide range of research methods (interviews, surveys, qualitative + quantitative studies, foundational research, evaluative research, etc.). - Design, plan, and facilitate remote sessions, such as interviews, workshops, field studies, and global research initiatives. - Create core research and CX deliverables, including discussion guides, personas, customer journey maps, and service blueprints. - Use data, insights, and measurements to prioritize feature requirements and experience frameworks. - Communicate complex concepts in a clear, compelling way to drive alignment on future‑state experience direction. - Build strong partnerships across teams to champion an outside‑in, customer‑centric experience strategy. - Support foundational research programs and collaborate with stakeholders to identify critical “moments of truth” in the customer lifecycle. - Present research‑informed recommendations beyond the design space to influence broader business decisions. - Review and validate work with peers, stakeholders, and customers to ensure clarity, quality, and alignment. - Communicate solutions and insights at varying levels of detail depending on audience needs. - Demonstrate expertise in customer experience design and design thinking practices. Qualifications - Bachelor’s degree in a related field (HCI, Human Factors, Computer Science, Information Science, Social Sciences, Psychology, UX Design, etc.) AND 5+ years of UX research experience - OR Master’s degree in a related field AND 3+ years of UX research experience - OR Equivalent practical experience in UX research Requirements - 3+ years experience working in technology‑focused domains. - 3+ years experience driving research that informs both product strategy and detailed design. - Design Thinking certification from a recognized institution (IDEO, IBM, Stanford, Forrester, university programs, etc.). - 2+ years experience with digital ecosystems such as omni‑channel solutions, self‑service experiences, or conversational/AI systems. - 2+ years experience conducting 1:1 user interviews. - 1+ year experience working with enterprise (B2B) customers. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $85,000 to $90,000 per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location Remote