THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free environment with stable internet. Sales Manager, Customer Success Dept. is a strategic leader responsible for overseeing the Client Partner team, with a primary focus on driving upsell growth, reducing churn, and ensuring the highest levels of customer satisfaction. You will lead the continued development and implementation of customer success strategies that align with our business objectives, optimizing processes to achieve and exceed KPIs and OKRs. You will be a trusted advisor, reporting directly to the VP of Customer Success, contributing to the long-term growth and retention of our customer base. This person should be of caliber, be it background/experience or through training with our VP and other modules, and desire to grow into a Director of the department...... Read the bottom to learn more about your new boss!! Are you in?! Key Responsibilities: - Leadership & Strategy: - Lead, mentor, and develop a high-performing Customer Success team, ensuring they are equipped to meet and exceed growth and retention goals. This includes hiring, performance/development plans and growing team. - Develop, own, and continuously improve the customer success journey, from onboarding to renewal, to drive measurable outcomes. - Work closely with the VP of Customer Success to set and execute strategic goals, OKRs, and KPIs for the department. - Customer Growth & Retention: - Drive upsell and cross-sell opportunities within the existing customer base to achieve growth targets. - Design and implement churn reduction strategies, with a focus on proactive customer engagement and risk mitigation. - Serve as a champion for customer needs, advocating for product and service improvements based on customer feedback. - Process Development & Optimization: - Own the end-to-end process for customer success, including defining key milestones and touchpoints across the customer lifecycle. - Optimize the use of HubSpot and other CRM tools to leverage automation while maintaining a personalized customer experience. - Develop and document scalable processes that support efficiency, accuracy, and consistency across the team. - Technology & Innovation: - Identify and implement technology solutions that enhance team productivity and customer experience. - Continuously explore and integrate new tools, technologies, and best practices that drive operational efficiency and customer success. - Executive Reporting & Insights: - Deliver 100% accurate and timely executive reporting on customer success metrics, growth, churn, and other key performance indicators. - Provide data-driven insights to the VP of Customer Success, identifying trends, risks, and opportunities for continuous improvement. - Collaboration & Communication: - Foster strong cross-functional relationships with Sales, Product, Marketing, and other teams to align on customer goals and deliver exceptional service. - Serve as a trusted advisor to the VP of Customer Success, providing strategic recommendations and feedback on customer success initiatives. The Outcomes: - Entire team churn goals are met or exceeded (All accounts) - Each CP meets or exceeds indiviudal Set Up Fee Goals, MRR Upsell Goals - 100% Timely completion of Deadlines/Projects with 100% Data Accuracy (you're reporting to Senior Leadership) - All Goals & KPIs set forth for Customer Success/Service are met or exceeded - Deliver timely & accurate reports to management - Assist in improve efficiency and effectiveness of current (or new) processes to leverage Digital Success measures - Maintain positive, can-do, go getter attitude and consistently adapt to change/growth of company in current state Competencies: - All A-Players: - Efficiency - Honesty/integrity - Organization and planning - Assertiveness - Follow-through on commitments - Intelligence - Analytical skills - Attention to detail - Persistence - Proactivity - A-Player Managers: - Coaching - Goal setting - Empowerment - Accountability - Redeploying B/C players - Team building - Vision casting - Change leadership - Inspiring followership - Conflict management - This role: - Ability to Multitask & adapt to changes seamlessly - Consistent Follow Through/completion of deadlines - Vision Casting/Team Buy In - High standards/Attention to Detail - Active Listening skills & Implementation - Excellent Written & Verbal Skills - Strategic Leadership - Balance Between Independence and Humility - Trustworthy/Honest - Resiliency - Growth-Driven - Churn Reduction - Ability to Understand churn, prevent it, predict trends - Customer-Centric - Process Optimization - Hubspot Proficiency - Operational Efficiency - Hiring/Development of Staff - Technology Integration - Executive Reporting-100% Accurate - Overachiever - Data-Driven Decision Making - Cross- Functional collaboration - Trusted Advisor - Customer Success Journey Design & Implementation - GET IT DONE attitude - KPI/OKR Management - Ability to get team to hit/exceed goals - Problem Solving, Creative, Quick Witted - Process Documentation - Innovation & Continuous Improvement - Customer Relationship Management - Sales Planning & Strategy - Closing Deals, Follow Up - Booking Appointments/Business Development Salary: Base: 35-60K Annually, +10-40K Bonus (paid quarterly)- DOE and you/your team performance. This is a base + bonus plan. Benefits: Eligible for 10 Days PTO, 8 Holidays 2 Floating Holidays, 5 Sick Days, Medical and other insurances, 401k, paid training and career advancement programs. This person needs to have lead and managed a team that sold, upsold and increased revenue, while maintaining a customer base. STRONG sales Leadership is a must! A Little About Our VP (Your new Boss!) Our VP is a powerhouse with a relentless drive to succeed. She has a "get it done no matter what" mentality, balanced with a compassionate leadership style. Not only did she create and launch our Contract Signing via Chat product—which grew revenue for one customer by over $500 million in less than 6 months—she also conceived and built our Voice Call Center from idea to first live call in just 3 months. All of this, while managing every aspect of post-sale customer success and collaborating across departments with Sales, Product, and Engineering. Further, she had a driving force to the entire company rebrand- changing our strategy from "Lead Capture" to "Lead Conversion:... we used to be ApexChat... now we're Blazeo! She’s a born innovator and leader, always full of fresh ideas and driven by the constant pursuit of a better, more innovative way to do things. Her teams don’t just meet their targets—they blow them away. Last quarter alone, they exceeded their churn reduction goal by 300% and upsell targets by 200%. She embodies our Core Values and lives them every day. Now, she’s looking for someone who can stand by her side, embrace hard work, and help grow this team. If you thrive in an environment where innovation, ownership, and results are everything, and you love the freedom to create and innovate—this is the role for you. If you’re ready to rise to the challenge and exceed expectations—bet on yourself, and watch her bet on you. PS. She loves emojis, "mom jokes" and is constantly finding something "punny" to say...If you're daring enough and still reading this, email her directly to take your best shot... be bold, be daring... raeann@blazeo.com

Duties and Responsibilities - Master Acorn Healthcare Provider Data Management software applications - Provider, Healthcare, and Payer Credentialing and Enrollment Experience Preferred - Conduct client demonstrations of the software - Manage software implementation services to include project management, solutions consultant, developing, and managing the implementation schedule, and integrating customer processes in alignment with system capabilities - Manage project scope and customer expectations throughout the implementation process. - Consult with clients to integrate existing processes into Acorn and advise on best practices to increase client efficiency using Acorn software - Conduct web-based and/or onsite training - Establish and manage relationships with clients through ongoing communication - Work closely with clients and co-workers to resolve client issues - Assist IT staff with evaluating data conversion files for key data - Assisting clients with data conversion testing - Communicate and cooperate with internal staff and external clients in a timely and professional manner. - Develop presentations and content for client meetings and social media campaigns - Work remotely with Acorn team and clients Specified Proficiencies: - Healthcare, Provider and or Payer Credentialing and Enrollment Experience - Ideal candidate would have experience specifically with Commercial payer contracting or provider relations network service experience - Navigating, training and using web-based software systems - Credentialing software application management - QA Software review and analysis - Software as a Service experience - Credentialing as a Service experience - Previously worked with credentialing software company as a demo/training specialist - Learn new technologies easily - Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) General Qualifications, Skills and Abilities Required - Ability to work in a highly agile environment independently and remotely or within a team dynamic - 2+ years of credentialing experience in hospital credentialing and privileging - Knowledge and understanding of physician onboarding, credentialing & re-credentialing, privileging - Experience giving presentations and demonstrations - Possess a strong proficiency with Microsoft Office Suite (Word/Excel/Outlook/Power Point) - Ability to manage multiple tasks for multiple projects with the ability to work within deadlines - Must have excellent customer service skills and can work with client facing teams to onboard and train Medical Staffing Professionals - Must have strong time management and organization skills - Must possess excellent verbal and written communications skills - Must have home based office capabilities for streaming internet proficiently for remote work - Proficient technical writing skills

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you looking for a flexible career with real growth potential? Globe Life AO is seeking motivated professionals who want more than just another job. This fully remote opportunity allows you to develop valuable skills, earn competitive income, and grow professionally while working from home. Whether you are early in your career or looking for a new professional direction, this opportunity provides the training, mentorship, and support needed to succeed. Why This Opportunity Stands Out - Fully Remote Work: Work from home or anywhere within the United States with no commute required. - Weekly Pay and Performance Bonuses: Consistent weekly compensation with additional incentives tied to performance. - Comprehensive Training and Mentorship: No prior industry experience required. Virtual training, coaching, and ongoing support are provided. - Benefits and Additional Perks: Union representation, medical reimbursement programs, and life insurance coverage. - Incentives and Recognition: Performance-based rewards, travel opportunities, and team recognition programs. - Career Advancement Opportunities: Clear paths for professional growth with leadership development and mentorship. What You’ll Be Doing - Guide new clients through the enrollment and onboarding process. - Answer questions and provide personalized benefit recommendations. - Build professional relationships and establish long-term client trust. - Develop tailored solutions aligned with each client’s needs and goals. - Manage appointments and maintain organization in a remote work environment. Who We’re Looking For - Strong communication and interpersonal skills. - Self-motivation and accountability while working remotely. - Ability to learn quickly and adapt in a fast-paced environment. - Confidence working independently while collaborating with a team. - Customer service or sales experience is helpful but not required (training is provided). Why You’ll Love It Here This opportunity goes beyond a traditional role. It offers flexibility, professional growth, and the ability to build a meaningful career while helping individuals and families access important benefit programs. You will be supported by mentorship, structured training, and a team-focused environment designed to help you succeed. Apply Today If you are ready to learn, grow, and build a career that offers flexibility and purpose, we encourage you to apply and explore joining Globe Life AO.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Success Manager (SSM) is responsible for overseeing the student and family experience at Crimson. As the primary point of contact for students and their families, the SSM ensures that students stay on track with their program roadmap and achieve their academic and admissions goals. This role combines high-touch client relationship management with operational coordination. In addition to managing a portfolio of students, the SSM will use excess capacity to support broader Student Success Associate (SSA) operational tasks, particularly supporting the USCA region during weekend coverage. The ideal candidate is highly organized, proactive, and comfortable balancing client-facing relationship management with operational coordination tasks across global teams. Work Schedule: Wednesday – Sunday Responsibilities - Student Relationship Management - Serve as the primary point of contact for students and families, building strong relationships and maintaining trust throughout the student’s journey. - Monitor student progress and program utilization to ensure students remain on track with agreed milestones and goals. - Conduct regular check-ins with students and parents to review progress, provide updates, and ensure client satisfaction. - Proactively identify roadblocks or risks to student success and coordinate timely solutions. - Help students manage competing priorities and maintain progress on their roadmap. - Internal Coordination - Coordinate with tutors, mentors, and internal specialists to ensure effective delivery of services. - Facilitate the allocation of tutors or mentors in collaboration with relevant internal teams. - Monitor tutor performance and student outcomes to ensure measurable progress. - Act as a liaison between students, parents, and Crimson team members. - Advocate for students internally and ensure timely resolution of issues. - Operational and Administrative Support - Support operational tasks that contribute to efficient service delivery, including coordinating meetings, maintaining internal systems, and monitoring utilization of services. - Respond to student and parent queries via email and the Crimson App and coordinate with internal teams when support is required. - Carry out administrative tasks within agreed turnaround times to support the service delivery team. - Maintain accurate records in Crimson’s internal management systems. - Weekend Regional Support (USCA) - Provide operational support coverage for the USCA region during weekends. - Assist with student communications, scheduling, and coordination tasks to ensure continuity of service across global teams. - Support Student Success Managers in the region with urgent coordination needs when required. - Continuous Improvement - Identify opportunities to improve service delivery processes and operational efficiency. - Support departmental projects or initiatives aimed at improving scalability and student outcomes. - Contribute feedback from students and families to help improve Crimson services. Qualifications - Excellent written and verbal communication skills in English - Strong organizational and time management skills - Customer service mindset with empathy and professionalism - Ability to manage multiple stakeholders and priorities - Strong problem-solving and analytical thinking - High attention to detail - Ability to work independently in a fast-paced environment - Availability to work Wednesday - Sunday Preferred Experience - Experience in project management, account management, or customer success - Experience working with students, families, or in education - Knowledge of U.S. university admissions or the international education system Benefits - Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work - Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year - $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! - Psychologist on staff - Insightful fireside chats and workshops to help support our high-performing and ambitious team - Radical Candor is a feedback approach we live by - We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!