Global Clinical Operations Manager - Remote Opportunity About Airvet: Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast. Airvet is the #1 rated pet telemedicine app in the App Store, with over 7,300 reviews and a 4.9/5 star rating. To date, Airvet has helped 250,000+ pet families in the United States and Canada. Read more about Airvet in the news: - Profile: Brandon Werber, Founder & CEO at Airvet - Airvet receives 90+ NPS from employer clients for the second year in a row - EBN: How telehealth is saving this employee thousands in vet bills ABOUT THE ROLE: The Clinical Operations Manager will help lead Airvet’s both domestic and global clinical operations and manage our distributed veterinary network. This role ensures operational excellence across regions by driving scalable systems, measurable performance outcomes, and high-quality care delivery. You will partner cross-functionally to execute strategic initiatives on time and on budget, while continuously improving workflows, clinician engagement, and the pet parent experience worldwide. WHAT YOU'LL BE DOING: Clinical & Operational Leadership - Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. . - Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling. - Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering. - Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience. - Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements. - Ensure post-experiment implementation plans are documented, approved, and successfully operationalized. - Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements). - Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality. Veterinary Network Strategy & Engagement - Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally. - Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts. - Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.). - Design re-engagement strategies to activate dormant clinicians and support regional demand surges. - Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences. Product & Operational Strategy (Secondary Focus) - Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements. - Proactively develop solutions to manage global visit volume surges across video and chat. - Lead root cause analysis for escalated operational issues and implement data-driven corrective actions. - Standardize, document, and continuously improve global workflows to ensure scalable, high-quality data and care delivery. WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE? You are likely to thrive in this role if you bring: - Proven experience leading distributed or global operational teams - Strong project management skills with the ability to prioritize and execute at scale - Demonstrated ability to break complex initiatives into executable phases - Analytical rigor — you use data to identify trends, test hypotheses, and drive decisions - High attention to detail and operational discipline - Exceptional stakeholder communication across clinical, technical, and executive audiences - Experience working cross-functionally in high-growth, fast-paced technology environments - Comfort managing remote teams and international stakeholders COMPENSATION/PERKS - Competitive salary and commission structure - Stock options - Medical, Dental, and Vision coverage, including Dependents - Flexible Spending and Health Savings Accounts - Telemedicine and Employee Assistance Program (EAP) - Life and AD&D policies - Unlimited Discretionary Time off, paid holidays, and a flexible time off approach - Los Angeles-based and Remote Work team - 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently) - Pet-friendly, of course! Access to Airvet as a benefit - Monthly stipend for work-from-home - Annual Educational reimbursement program Closing Statement: Airvet is dedicated to working with the highest-skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers' and employees' career fulfillment. All qualified individuals are encouraged to apply. We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance.

Coral Connect, LLC (“Coral”) is a technology-enabled service provider focused on reducing healthcare costs through intelligent data management, pharmacy optimization, and value-driven sourcing. Our mission is to make specialty care more accessible, efficient, and equitable by improving operations at community care organizations, infusion centers, and specialty providers. Job Purpose The Senior Clinical Compliance Manager will provide expert-level guidance to healthcare organizations to promote compliance with all relevant laws, regulations, accreditation standards, and industry best practices. In addition, the Senior Clinical Compliance Manager will advise on quality improvement (QI) and compliance strategies, conduct audits, provide education and training, and develop policies and procedures as part of the execution of client deliverables. Responsibilities - Lead and assist cross-functional and multidisciplinary projects, engaging and collaborating with stakeholders, ensuring the continuous delivery and support of accurate, compliant deliverables. - Review, interpret, and apply all relevant rules, regulations, laws, accreditation standards, and best practice guidelines throughout internal and external work produced. - Assist in developing, reviewing, implementing, and maintaining policies and procedures. - Act on priority objectives to achieve desired results using knowledge of business drivers, operations, and capabilities to influence strategies to drive clinical and operational excellence and adherence to client contract requirements. - Analyze, identify, and evaluate risk, employing knowledge and risk management tools and techniques to support client deliverables. - Achieve operational objectives by contributing information and analysis to strategic plans. - Identify and define quality metrics, coordinate data collection from various roles/functions, analyze outcomes, and prepare documentation and reports supporting client deliverables. - Manage costs within the established budget parameters for all activities and projects. - Create, plan, implement, and oversee clinical audit activities supporting accreditation readiness and quality compliance. - Act as a technical expert resource for stakeholders and provide ongoing oversight of projects and deliverables to ensure adherence to established policies and procedures. - Consult and advise clients on accreditation, compliance, and quality initiatives. - Plan and implement training and education for internal and external stakeholders related to quality, accreditation, and regulatory requirements. - Participate as a member of the accreditation assessment team, reviewing outputs to ensure that assessment principles and methodologies are correctly applied, documentation and calculations are accurate, and work is compliant with the accreditation standards, policies, and other applicable laws. - Serve as a subject matter expert, applying knowledge and experience in the review of systems and products, providing the appropriate supporting documentation. - Provide product development support, including creating education and training, validating quality processes, conducting quality control audits, monitoring performance, and providing clinical and operational improvement recommendations. - Maintain a comprehensive understanding of quality standards, laws, regulations, and accreditation requirements. - Update job knowledge by studying trends and developments in quality, regulatory, and accreditation requirements, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, etc. - Adhere to company time-tracking standards and all company policies and procedures. - Perform other job duties as assigned. Qualifications - Minimum of five years’ experience with healthcare compliance, accreditation, and regulatory activities - Demonstrated ability, at an intermediate level or higher, using a computer and available software to complete virtual activities, communicate with internal and external stakeholders, maintain records, and prepare technical reports - Demonstrated proficiency with Microsoft Office Suite programs, with beginner to intermediate Excel skills - Demonstrated ability to work independently and within a team environment - Demonstrated ability to make accurate decisions based on objective and verifiable evidence - Knowledge of relevant industry best practices, professional standards, laws, and regulations - Excellent written and oral communication skills, with the ability to produce documents and presentations easily understood by the intended audience - Excellent interpersonal skills with a proven ability to develop and maintain professional relationships with various internal and external stakeholders - Excellent organizational skills and attention to detail - Proven time management skills, ability to manage multiple simultaneous projects with competing priorities and deadlines - Valid nursing license required; Bachelor of Science in Nursing (BSN) preferred License Requirements - Professional licensure required by state Job Benefits - Health insurance - Vision insurance - Dental insurance - Life insurance - Retirement plan - Paid time off Location - Remote with travel to client locations, internal business meetings, and other locations as needed.

Company Bio: Founded by industry pioneers, SlateRx provides simple and affordable pharmacy benefit programs to employer groups, unions, public sector groups, health systems, and other payers throughout the United States. As the industry’s only PBXTM, SlateRx is creating real value for plan sponsors on day one through purchasing scale and continued management via innovation and transparency. Our model is designed to improve an out-of-touch healthcare model to make pharmacy benefits simple and affordable for plan sponsors and members. Job Overview: As a Clinical Coordinator, you will be responsible for supporting the clinical functions of coverage determinations and appeals in accordance with the policies and practices of SlateRx, LLC. This position will be responsible for ensuring efficiency, accuracy, and timeliness in reviewing coverage determinations and appeals. Responsibilities: As a Clinical Coordinator, your key responsibilities will include: - Create case files and transcribe clinical documentation for coverage determination and appeal requests. - Research claim reject messaging associated with coverage determination and appeal requests for pharmacist review. - Contact prescriber offices to obtain additional information. - Configure authorized coverage determination and appeal outcomes in the adjudication system after completion of review and decision by the pharmacist or client. - Handle inbound phone calls from prescribers and members regarding coverage determinations. - Respond to routine inquiries and correspondence regarding coverage determinations and appeals with members, prescribers, and pharmacies as applicable. - Notify physicians, members, and other health professionals as applicable, of coverage determination request decisions. - Ensure timely and accurate processing of requests. - Maintain compliance with established protocols and regulations from governing and accrediting agencies.. - Perform miscellaneous job-related duties as assigned. Qualifications: To excel in this role, you should possess the following qualifications: - Knowledge in the healthcare, insurance or PBM industry. - Experience in pharmacy benefit management, coverage determination, appeals and grievance (CDAG) operational processes, and regulatory requirements. - Computer and typing proficiency. - Ability to adapt to a dynamic and fast-paced environment. - Motivated individual who is well-organized and able to work with minimal amount of supervision. Education: High school diploma or GED required; Bachelor’s degree strongly preferred. License Requirement: Current and valid Pharmacy Technician Certification, Licensure, or Registration is required. Job Benefits: Health, Dental, Vision, Life, 401k, Paid Time Off. Location: Remote

Inspire health. Serve with compassion. Be the difference. Job Summary Responsibility for initiating phone contact with discharged patients from specified units, conducting query on patient experience and recovery, and providing needed follow up to patients and/or family members. Coordinates patient responses requiring further intervention with appropriate Nurse Manager. Works independently and/or under indirect supervision of the Nurse Manager. Essential Functions - All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. - Conduct non–face-to-face post-discharge outreach calls to patients within the CMS-required timeframe. - Review discharge summaries, medication lists, and follow-up instructions prior to patient contact. - Medication reconciliation and coordination support. - Assess patient understanding of discharge plan, symptom management, and medication adherence. - Records patient responses and advice provided, documents any variations. Provides appropriate follow up as indicated by patient responses and needs. - Identify early signs of potential complications and escalate concerns to the provider or care team. - Schedule appointments directly with the patient’s primary care provider. - Coordinate with front desk and clinical teams to secure timely appointment availability. - Document all outreach attempts, patient interactions, and outcomes in the EHR according to Prisma Health and CMS requirements. - Provide/Reinforce education provided at discharge, including when to contact the provider versus seek emergency care. - Support readmission prevention efforts by ensuring appropriate follow-up and addressing barriers to care. - Review and address open care gaps (e.g., hypertension control, diabetes monitoring, preventive screenings, wellness visits). - Educate patients on the importance of completing overdue screenings or visits and assist in scheduling. - Collaborate with providers, care coordinators, and case management teams to ensure continuity of care. - Participate in team discussions and quality improvement initiatives related to department effectiveness and patient outcomes. - Maintain awareness of required documentation and billing requirements to ensure compliance. - Provide hypertension-focused education on home blood pressure monitoring, medication adherence, lifestyle modifications, and follow-up importance. - Assess and intervene for elevated blood pressure readings or medication concerns by escalating to the provider and facilitating appropriate follow-up. - Collects patient data and completes required forms with appropriate responses according to the unit standards; identifies patient's problems/needs and sets priorities; identifies problems requiring further referral and/or follow-up; observes and records latest diagnostic results; performs advanced nursing observations using critical thinking skills. - Develops a plan for follow up care based on nursing process, and which incorporate the plans of other disciplines and continuing or emerging care needs; include the patient/family in developing or revising plan. - Care provided conforms to accepted practice standards; provides correct telephonic care advice and other follow up instructions according to patient care standards; demonstrates understanding of age-related characteristics and needs of patients served; explains nursing procedures and discharge teaching in appropriate forms; evaluates care measures instituted; identifies situations that require immediate action and provides appropriate plan; understands and demonstrates respect for patient rights and confidentiality, and identifies mechanism for management of any ethical issues. - Performs other duties as assigned. Supervisory/Management Responsibilities - This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements - Education - Associate degree in Nursing. Bachelor's degree in Nursing preferred. - Experience - One (1) year experience as a registered nurse. In Lieu Of - In lieu of an associate’s degree in nursing (AD N), will accept an RN diploma or certificate with a current RN compact/multistate license recognized by the NCSBN Compact State or a license to practice as an RN in the state the team member is working. Required Certifications, Registrations, Licenses - Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working. Knowledge, Skills and Abilities - N/A Work Shift Day (United States of America) Location Corporate Facility 7002 Value-Based Care and Network Services Department 70029261 Ambulatory Quality and Reliability Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.